The Home Depot

My sister and I had such a bad experience tonight. We went to exchange a fan, we had the receipt, no problem. We wanted to exchange it so the woman at customer service pointed to a wall and said «find a new one over there and come back.» My sister and I walked to where she pointed and we found nothing but drywall and heaters. We started wandering around the store trying to find the apparent non existent fans. We asked another employee that just said «it’s winter, we don’t have them.» Um, what? It’s a normal household item, you don’t have even one? We walked to all four corners of the store and not one employee was able to tell us where they were. Finally we asked the nicest employee, I believe his name was Jesus, and he said, we only have a few, they are in the overhead area of aisle 41. He walked over there with us, got a ladder and showed us every one they had. He was awesome! He’s the only reason we will ever be back at this location, unless they do some serious customer service training!

Awesome customer service and they do kids’ workshops for FREE once per month. My son got to make a bug house a few days ago. On our way out, they gave him a Popsicle. So awesome!

This staff solves every problem. Thanks for treating me as a valued customer!

We had another great experience with a Home Depot location. This location appears to be larger than the location in South Elgin– but is just as clean and well kept as the other store. We were here today to rent a Penske truck and also to choose some tile. For the tile, we were simply looking in the tile aisle, and three separate employees stopped and asked if we needed help. Some would find this annoying, but I really appreciated employees checking in, and that there were so many visible employees. Once we had made a choice, we asked one of the three for assistance, and they even walked us up to check out.
We also stopped in to pick up a rented Penske truck. We made our reservations online, and everything was ready to go when we arrived. Through the online reservation you can see other equipment rental options, as well as insurance options– so we were all ready to go. They do a $ 150 deposit, so I suggest using a credit card instead of a debit card– but they even made that suggestion for us before we paid. The truck was ready and warming up as soon as the paperwork was started, and there were no problems when we returned it as well.
I definitely recommend this Home Depot location!

I went to this Home Depot tonight because I was close by and needed some advice about a couple plumbing projects I am working on as well as to get a paint sample. I first went to the paint counter to ask them to create a color a little lighter than one of their paint swatches. Usually, they just add a little white to the color to get the new color. The girl at the counter said «I don’t know how to do that. I can only mix what the computer tells me to».
Fine. I walked away.
I then walked around the plumbing section for about 10 minutes looking for someone. No one was around. I finally got someone to help. He took me the «plumbing guy». Turns out, he didn’t know anything about plumbing. He told me «hey, I am just a part time associate who works in plumbing».
Again, I walked away but this time, out the door.
Home Depot has tried hard to prove to customers that they are helpful. This store fails miserably. Of the few people I found, none of them had the knowledge to help me.
Take the time to go 5 miles south to the South Elgin location as they are much more helpful and knowledgable.

Best Home Depot I’ve ever been to, without question. Yes, it’s a typical HD, but the staff here are so friendly and helpful! They will approach you to see if you need help (with a smile), but not in an obnoxious-I’m-being-forced-to-ask-you-against-my-will kind of way, in a way that they actually DO want to help you! And they’re all very knowledgeable in their departments!
In a market saturated with home improvement stores, great customer service does really make a difference, and this store has it in spades.
I’m very impressed, and will continue to go to this particular store!

As a first time homeowner within the past month I have started frequenting Home Depot more now than I ever have before.
Having been at several locations in the area, as well as the city I really think that this location stands out.
It’s not the largest store by any means but everything is laid out in a very easy manner to find what you need.
The staff is VERY helpful. You can’t walk down 2 aisles without someone greeting you and making sure you don’t need any help.
I recommend this store to anyone novice to professional. Great store.

The customer service is incredibly bad. When we went there to purchase cabinets and counter tops, we dealt with a woman who was not only not helpful, but very rude. Talking out her attitude with the store manager was to no avail. We ended up purchasing our new kitchen from Home Depot’s competitor and we are very satisfied with the customer service and the quality. Purchasing a kitchen is a big project and a lot of money, so we left Home Depot and went with the real pros.

This is the first Home Depot where I have ever experienced having employees walking up to me and asking if I’m finding everything ok. I usually have to walk around for a good 30minutes to find a human in the Home Depots I’ve been to.
The employees helpfulness, humor and enjoyment of their work clearly helps the customer experience at this store. Since buying my home I’ve probably spent over $ 300 there in less than a month. This HD definitely will be my place to go when I need anything for my house projects!

The best HD I have been to yet! I came in here to buy some fly paper, and was not sure how exactly this little cardboard tube became fly paper. The guy who greeted me at the door walked me over to the fly paper, and showed me which one would work best for my little apartment. I was unsure, so he actually opened one pack of fly paper and unrolled the tube so we could figure out exactly how it is supposed to hang up. Very friendly, not overly professional (like some other HDs I have been to)… It was a very comfortable atmosphere. I was happy that our fly problem would be taken care of (and it is), and wandered around for a little while, also buying a new plant for my patio and a shepherd’s hook to hang it up on. Someone helped me out with figuring out what kind of flowers I was buying and gave me advice on how to keep them healthy (very appreciated, as the only thing I have been able to grow so far is mold). On the way out, one of the employees complimented my long hair, which was just the icing on the cake for me. Friendly staff, good selection, and an overall great experience. Will definitely be back!

Do not hire them for your projects!
We hired them to sand and seal our hardwood floors. We won’t ever hire them (or their subcontractors, GS Flooring,) again. From the day we told them we wanted them to do the job, it took them nearly a month and a half to come do the work. And this was only because I called them repeatedly (when I was told such and such would call… they never did). Their flooring guys, overall, did a decent job, but the detail work was hideous. There were:
–unfilled holes from where I removed staples and nails
–large cracks between wood strips
–shoeprints in the sealant in the hallway
–a hole under the trim and quarter round at the section of flooring they replaced
–hairs sealed to the floor
–clumps of sealant on the floor
–quarter round pulled up along one wall and not put back
–hunks of carpet hanging under wood trim that was not removed or at least covered by quarter round that should have been put back
I had to call and have them come fix it. They were going to put me off for over a week until I told them «unacceptable, it’s done now or I get my money back and someone else fixes it».
To top it off, I had to pay in advance for a part of the project that was iffy as to whether it would need to be done or not (I knew I should have cancelled the job right then, but I thought «hey, it’s Home Depot, it should be safe»). Wrong. Their subcontractors, GS Flooring, are claiming they did the work and I’m having to fight them for around $ 400. I was told I’d be called today with information regading two managers coming out, but I’ll probably have to call and hound them myself since they never call like they say they will.
Never hire a large company to do a regular contractor’s work. You get mired in the inefficiency of bureaucracy. The only saving grace was that they did the job finally, did repair it to some degree, and Home Depot has very pleasant people on the phone.