Echo Home Inspection

We were referred to ECHO Home Inspection by our Realtor, and also my fiancé’s boss, who used ECHO over the spring/​summer.
I called to schedule, and left a message on their voicemail. I received a call back from Dotty within minutes. Dotty was professional, courteous, and knowledgeable. She was also able to schedule an immediate appointment time that worked with our schedule perfectly. Although we didn’t do any comparison shopping for prices, ECHO seemed to come in on par with what we expected to pay.
A two man crew (Mike and Steve) came out to inspect the home. As we haven’t been through this process before, we did have quite a few questions for them, and didn’t quite know what to expect. Mike and Steve took the time to explain exactly what they were doing and why, what they were looking for, etc. Though we are purchasing a short sale and will not be receiving credits from the seller, Mike and Steve did not cut corners on their inspection. At the end of the process, we all sat down to discuss their findings in detail. They had come up with quite a few things that we would not know how to personally inspect, or have never even thought to look at — the obvious reasons for having an inspection. We now have peace of mind knowing what needs to be done to the home. Not only were these two gentlemen professional and knowledgeable, they also were funny and easy to talk to. We received our emailed report the day after our inspection.
I just can’t see so many low star ratings on Unilocal for this company, with the experience that we had with Dotty, Mike, and Steve. If I could rate higher than 5 stars, I would.
Thanks everyone for such a great experience from start to finish!

I was recommended Echo from a friend who recently purchased a house. On his testament I went with them. I had Mark and Tom show up, and right off the bat I liked these guys. They were honest, intelligent and fun to work with. The whole process they kept us in the know of what they were looking at, why, and what it meant. I hope to be closing on my house, but if for what ever reason I don’t, I will be using Echo Home Inspection. I will also recommend them to all my friends.

After the inspection and the closing we moved in only to begin to find one thing after another that the Echo home inspectors missed. One of the bathroom sinks was leaking, one of the toilets was not flushing, the dishwasher was not dispensing the soap during the cycle, the fireplace was open to outside with no way to close, the dryer vent turned out to be clogged and more. So we figured we have a warranty, so we will just submit a claim and it will be fine. Then we found out that in order to submit a claim we need an estimate of the issues and not only one but at least two. We stated calling to get estimate, but everyone wanted to charge us to come in and provide an estimate. At the end the only estimate we could obtain was for the toilet which was not flushing, the estimate for the repair was $ 450 and since the warranty cap is $ 500 we didn’t try to get any other estimates. Well it took over a month for the claim to be processed and the reply we received is that since we didn’t provide a second estimate they will only pay us $ 175. What can I say, I’m simply furious, the toilet alone, which needs to be replaced cost more than that. We are absolutely disguised by Echo Home Inspection and we certainly would advise you not to use them.