AutoZone

I’ve always done business with Autozone, but if they want for you to pay for the part over the phone because they have to order it. Beware! They will promise the part on time but can’t deliver.

Stopped in yesterday because my check engine light was on. It’s the gasket around my gas cap… just wanted to make sure and clear the code, and the light. There were two employees there that I could see and one customer. I waited for the guy behind the counter (I think his name was Richard?, wish I could remember for sure.) to finish and walked up and stood there while he finished whatever he was doing. No «be with you in a minute» no «hello, how can I help you» nothing. I asked if I could have a code cleared on my truck. I got rolling eyes and a big sigh as he was shouting across the store at the other employee «going outside, not by choice» he checked the code and said yup, it’s the gas cap. I asked him if they had a gas cap for me to PURCHASE and if he would clear the code. He told me there was no way he was going to clear the code and he would see if there were any gas caps in stock. I told him I was sorry to put him out and got in my truck and went to oreillys across the street. They were slammed but within a minute some one said they would be right with me. Within 15 minutes they checked and cleared my code, sold me a new gas cap, and I picked up some jack stands I had been needing. Autozone just lost my business. I’d rather walk than go into this autozone again.

While their staff has been helpful, I got burned very badly when ordering trunk struts as a gift. I provided the order receipt as the gift (since 2 weeks wasn’t enough time to get them), and of course the giftee lost the receipt. Without the receipt, they refused categorically to help, even going so far as accusing me of attempted theft. They couldn’t locate the order in the computer, and got very very beligerant. Eventually, I ended up calling corporate, who located my order in under a minute. AutoZone eventually provided the struts based on Corporate’s input… 6 months after the parts came in.
Never again.

Very helpful staff.