A-1 Cab Dispatch

Where do they find their drivers? #113 before 6 AM this morning. Tailing cars, cutting cars off, weaving in and out of traffic. I would not want to be in that cab.

Terrible service. I only use them because the bus stops running by the time I get off work. Poor customer service, no updates, very unreliable updates. I’m writing this review as I am still waiting for my cab that I called for over 20 minutes ago. I’ve called twice and all I got was it’ll probably be here in the next 10 minutes. Now I’ve missed my train which only runs every hour.

Wish I could rate it lower. I ordered a cab and kept getting the run around. First they said 15 minutes then they said 15 minutes again and then they said 8 minutes then I called back and they went back to 15 minutes… I tried to be polite but they kept treating me very poorly and not really making me feel like I was ever going to get a ride. I will not be calling this place for rides again. Guess it’s gonna be UBER from now on…

Guy picked me up from a business 5 miles from my house, takes the long way and charges me $ 40 and then says he can’t except a credit card!
Drives me to an ATM and holds my ID captive until I pay him in cash. I pulled out $ 20 from the ATM and already had $ 10 in cash, he is saying I owe him $ 40. I went on to try and reason with him explaining its not right that your going to charge me fair to drive to the ATM because YOU refuse to take my credit card. That is a inconvenience to me the costumer, talk about pouring salt into a wound!
He took my $ 30 in cash and never returned my ID!
I got on the phone with customer service and that was a horrible experience of holding for almost an hour trying to track down the driver. Finally he returns to my home with my ID demanding $ 40 ! Are you flipping kidding me I already gave you $ 30 but didn’t have a receipt to prove it, he had me right were he wanted me so rather than argue with a 300 lb black man I gave him the cash and filed a police report.
CROOKS!
Sir you just stole $ 70 from me for a 5 mile ride!
KARMA

Booked a reservation for ⁶⁄₂₀ at 9:15pm for a pick up from O’hare. Worst service ever. Don’t waste your time and effort with these guys. I would give this company zero stars if I could. Cab 13 reeked of cigarette smoke and the driver was a horrible driver. He was obnoxiously honking at other people driving by and it didn’t even look like they were getting remotely close to us. The worst part is that the address I needed to be dropped off at is considered Elgin, but the driver had the audacity to argue with me that the map/​directions were wrong and that my destination was considered South Elgin. He was raising his voice to me and you never do that to a customer. I had him call dispatch because I told him I had it confirmed two different ways, via email and phone that my fare was for an Elgin address. This driver chose to argue with dispatch too saying their information was wrong, that my destination is clearly South Elgin. I could hear the dispatcher telling him «No, I just googled it and it says it’s considered Elgin. She should be charged what she was quoted.» In the end, the dispatcher got fed up with my driver and said he had to go and to figure out what to do. I was charged $ 50 for my ride, instead of $ 44. I gave up fighting for the fare I was quoted and paid the $ 50. The driver was rude and very disrespectful. I chose this company because of its low rates and its proximity to my destination. I am appalled at the lack of customer service that I experienced. I am especially frustrated that dispatch didn’t continue to fight for my rights and my repeat business. I am very disappointed and frustrated. This company has lost my business for my return trip to O’hare, as well as any future taxi needs.

This taxi company is horrible. Driving with my daughter and this cab pulls up next to me and rolls down his window prompting me to roll down mine. He then shoes me his tongue and tells me he wants to lick me?! I call to complain and the dispatch tells me why are you complaining, you don’t like it call the police! Gross! Stay away!

I am usually pleased with their taxi service but the last time I used their service, I called 30 minutes ahead of time. They let me know someone was on their way. They didn’t arrive until an hour later making me late to work. If I would have known they didn’t have anyone available or if was going to be a long wait I would have called another company.

I was at a light ready to turn left when the light changed to yellow. As I was waiting to make sure the oncoming traffic stops, the A-​1 cab driver, whose behind me, started to honk his horn and pulls up inches behind me. This distraction prevented me from making the decision of a safe left turn and I found myself in the middle of the intersection blocking the crossing traffic whose light was now hard green. I looked at my rear view mirror and saw the cab driver laughing and clapping his hands which then in turn I, my bad, released verbal jesters.
My guess is that the driver thought I was overly cautious and he wanted to make sure he was going to be able to make his left turn. I wouldn’t want this guy driving me round town.
I reported the incident to A-​1 dispatch and they were understanding and courteous.