Prowheels

I am livid. I am beyond the point of disbelief. Unbelievable, who the hell did I give my bike to? It looked worse than when I drop it off. It did not even run! You had the bike a year WTF! It was not even washed the chain was rusted. I would not hire them to wave flies off crap! I am having my bike taken to a professional. The bike was dirty, the mirror was swinging around. The tail light was broken. Nothing that you said would be done was done. You are not a professional in any way. You lied to me. I am so angry! At least it could have been running. I paid for a lesson well learned only deal with licensed professionals.

I live in an apartment next to this place, my windows overlook their back lot, I get a privileged look at what these people do. I ride a klx, and have a pretty good understanding of basic motorcycle repair.
They don’t know what they’re doing, I’ve watched as the entire staff tries to fix a 2 stroke, all it needed was a carb cleaning, and a muffler, it took them hours of revving and then killing the engine to figure out the problem.
They’re also overpriced, I can buy the cheapo Chinese scooters for half their price on the internet,
I hear a lot of phonecalls, from what sounds like dissatisfied customers.
They’re also the worst neighbors, they have a door mounted motion detector that’s really loud mounted outside, facing my window, it goes off at any hour, 3am, 8am, fuck it. They don’t care, I’ve asked if they can turn it down or off, they won’t.
Don’t believe their 5 star rating, this is a failing business that doesn’t care about their customers or neighbors.

Prowheels is a great shop! I recently bought an electric bicycle from Matthew and I love it! He gave me a great deal on it, and was happy to help me make some minor adjustments to the brakes when I came back a week later. Matthew is super friendly and helpful.
Now I can ride my bike to my home up in the heights without having to huff and puff and walk my bike part of the way! I’m very happy about this. :-)

Matthew has been amazing! Customer service at this place is phenomenal. They are just so accommodating and helpful for the life of the vehicles you buy.
I bought a scooter from him over the summer and he delivered it down on the peninsula. After driving it for a month, I decided I really wanted more power and wanted to upgrade. He picked up the old bike, and delivered a new one for me to try out– just because it was tough for me to get up to the shop for a test ride. He’s been above and beyond helpful every step of the way and always more than fair on price. It’s a great place to buy since they’re always there for you and work hard to make your experience a good one.
I cannot recommend highly enough — yep, this is the review that finally forced me to join Unilocal because I just had to give a shout-​out.

I was surprised to find that this place works on motorcycles as well as scooters. I have brought my Ninja 650r here multiple times for help with internal mods. The owner, Matthew, is professional and personable. The mechanic, Manuel, is a little more quiet and reserved, but you get the impression that he really knows what he’s doing. Matthew also let my dog in the shop and shared Baklava with me. 5 stars!
Rate for labor is $ 69 an hour, I don’t know how good or bad that is but they work very fast.

I recently acquired a pocket rocket motorbike which needed a new gas tank and chain. I had driven past Prowheels on San Pablo Dam Rd. several times, so I decided to stop in and see if they might have what I needed. I was greeted by a very friendly person whom also owns the place. His name is Matthew. I showed him the tank and the chain and asked if he could help me. He told me no problem he can order the parts and have them in just a few days. Matthew was very helpful and he gave me a call right when the parts had arrived. I went to pick the parts up and he even threw in a free fuel line. I had a nice chat with him and asked some questions which he was happy to answer. All in all it was a pleasure to do business with Prowheels and I highly recommend them for any scooter or pocket rocket motorbike needs. Thank you Matthew for all your help !

This is an excellent shop to buy a scooter. He has selection that you can order too.
The salesman gives you a very genuine advice on what kind of scooter is good for you.
He helped me sell my scooter, without taking any commission.
Would definitely recommend this shop for its customer service.

ProWheels is a great place for scooter repair/​purchases, I highly recommend them! I have a few different reasons I’m very positive about this place that I’ll go more in-​depth on below, but the long and short of it is that they were really friendly and helpful and worked with me to get my vintage scooter repaired after I’d been going on ~1 year trying to get other mechanics to repair it, all of which failed. ProWheels is actually one of the only Bay Area scooter shops that knows what it’s doing!
By the time I took my old, old Suzuki scooter to ProWheels, I’d gone through 3 other mechanics. Some of those were found on Unilocal,and one on Craigslist. Everybody «looked at» my scooter and certainly charged me a lot of money for their supposed repairs. Nothing worked and I was going crazy with frustration– that’s when I decided to make a couple final calls for repairs before selling my scooter for scrap. When I called ProWheels and spoke with Matthew, everything felt better to me from that point because of how calming and reassuring he was that he/​his mechanic staff could figure it out, as they have lots of experience with scooters OLD and new.
I brought my scooter to the shop– which was easy to get to just a minute off the highway (although Matthew did offer to do a home pickup I wanted to stop by Costco which is also not far). Speaking with Matthew, he assured me the repair could be done, but because of certain issues involving availability of vintage parts the repair was going to take just a bit longer than normal scooters. I was so happy to have that kind of honest assessment; not a generic «yes we will fix it 100% in 1 day please pay us now» like I’d experienced at other area scooter shops. Matthew and his mechanic helped source some of the parts I needed and I helped out with some parts I picked up over time trying to do my own repairs. The whole time, Matthew was so helpful and friendly, I knew I was finally at a repair shop that was going to fix my scooter for good.
After some parts came in through the mail and the mechanic worked to install them, and troubleshoot other issues my scooter had e.g. clogged exhaust, I got the call that my Suzuki was up and running beautifully! WHAT A RELIEF, Unilocal,you have no idea how that was like music to my ears! Finally, after all my frustration with other repair shops and freelancers, ProWheels was my savior.
Between the good location, easy-​going owner, smart and experienced mechanics, and patience with my own frustration, these guys get a solid 5 stars. Other reviews on this page say it’s «suspicious» how ProWheels keeps getting 5 stars; if you ask me, after going through so many Bay Area scooter mechanics and ProWheels being the only one to back up their expertise, I can’t give them anything but 5 stars. Go there and you will see!

We bought our daughter a Electric Scooter at Green Moto in Berkeley. They closed their doors and Pro Wheels not only help us get her scooter back running in perfect condition but they also let us put it in their Showroom while we sold it. They didn’t make a dime off of the sale of her scooter. They are the most professional, kindhearted, knowledgeable people I know. Thank you so much PRO WHEELS!!!

I wish that there was such a thing as giving zero stars to a business, because that is what this shop deserves. I chose to bring my scooter to their service shop while they were still located in Berkeley based on their convenient location, 5 star reviews, and incredibly cheap labor rates. Well what I learned from my experience with Prowheels is that Matthew is a greasy salesman who knows nothing about how to work on bikes, his mechanics don’t know what they’re doing, and the entire experience was incredibly unprofessional. When I brought my scooter into Prowheels for a check-​up, I ended up with more issues than I had started out with, and had to return the scooter to the shop and demand that they fix whatever problem they had created. They gladly took the bike back and «fixed it» without giving me much explanation of what the core issues were. After handing me a bill for $ 450, they didn’t offer a receipt of services and told me that I could take a picture of their notes scribbled onto a pad of paper if I wanted to have a record of what they had done on the scooter.
Now let’s fast forward a year later and my scooter starts acting up again. After being traumatized from a horrible experience with Prowheels, I brought my scooter into a different motorcycle/​scooter repair shop, which was actually reported to be reliable and honest. Turns out that the source of my scooter issues were that all of the parts that Prowheels had replaced were incorrect and not made for my scooter brand/​model. So all in all, what Prowheels gave me was poor communication, dishonest service, incorrect parts, and persisting mechanical problems. If you’re not interested in any of these services, then I strongly recommend that you do not waste your time going to Prowheels.

Really? All 5 stars? That’s suspicious. These guys are rude and they don’t know their facts.

If u want the best customer service and the nicest owner jus walk in da prowheels door, trust me he ll take care of you really nice and hes really honest, dey not only sell scooters but dey also sell some used motorcycles too and they also got mechanic behind the store, dey took care of my suzuki gsxr flat tire and didnt even charge for it, hes dere not to mak money but to help us (riders) so i definitely recommend it to all of you coz i am a one happy customer

I got a scooter and a small car for my niece from him, and I am happy with both of them, and the service afterward was great too.
Mathew, the owner is the best, he simply makes you happy, and values his customers, and thinks about longer relationship, rather than short term profit and …
Just talk to him about your needs, and he will tell you what is the best option for you.
thanks again math

These guys were great! Even thought there are NO scooter repair places in berkeley and the closest ones are too snobby to take the typical college student scooter that is an illegal 2-​stroke chinese lawn mower engine on wheels, these guys picked up, and dropped back off. They were able to cut me a great deal, and they were friendly and patient with me through the whole process. It took less than 5 days to get my scooter up and running and I felt like I was given the best price. Also They are willing to match any other quote you get from another place!

Edit: I’ve finally decided to take the time to reduce my previous 5 stars to 4. The owner had promised to find and return the battery wires, but never followed up with me after I wrote this review. He also solicited me to write a positive review for him, which in retrospect was unprofessional. Still, he was courteous, prompt, and seemed genuinely committed to helping me out, so I will let my review from one year ago remain as an indication of the positive experience I had:
I recently bought a non-​functioning electric scooter at a garage sale that needed some work. I contacted Matthew at Prowheels for some advice, and he openly handed out his expertise over the phone. So after taking his advice and troubleshooting at home, I decided to buy a new battery. I took my old batteries to Prowheels (strange manufacturer, difficult to identify) and Matthew was able to locate and sell me a fresh set within just 2 days.
Better still, I had accidentally left some wires with my old batteries, and he has been more than willing to contact his supplies and retrieve my old batteries just to get the wires back.
Matthew has been nothing but courteous, prompt, and professional toward me. I was a little hesitant to come here because of Jared D’s review, but apparently that fiasco was caused by a temporary employee who no longer works there.
I highly recommend Prowheels for anything scooter-​related. 5-​star service and results!

After so many counts of repeated incompetence, I’m now extremely skeptical of the validity of all these 5 star reviews. While a couple of them appear to be from real people (incentivized?), please take special note that:
— They are ALL 5 stars. Every single one.
— They have *more filtered* reviews than non-​filtered! RED FLAG!
— Most of the filtered and even a couple of the non-​filtered are left by «people» who have reviewed ONLY this place and have ZERO friends. SUPER RED FLAG! What kind of business needs to cook its Unilocal reputation so badly that it posts so many obviously fake reviews?
I actually had an OK experience with Prowheels at first. They were in the middle of moving from Berkeley to El Sobrante, but they still worked with me and serviced my scooter. They didn’t give me a receipt, and the communication wasn’t great (some sort of status – eg what had to be done & what the total is – works a lot better than «your scooter’s ready»), but they did what I asked them to (afaik) and didn’t charge very much, so I was content.
But then my next experience was laden with so much consistent incompetence that it actually negated my prior satisfaction with them.
So what happened? Well about a week after my OK experience, my scooter needed additional service. They’re now in El Sobrante, so I look for other viable options in or near Berkeley — there are seemingly none. So I rent a pickup and tow it out to their new location in El Sobrante. I wait til a Saturday to do this since their weekday hours aren’t friendly to people who work in SF, and they have no early bird drop service.
I next hear from them the following Wednesday while I’m at work. Mistakenly thinking they are probably not cavemen, and that «voicemail» is not a technology that would mystify them, I don’t answer, allowing them to leave me a message. They don’t. They call again 8 minutes later. STILL no message. I don’t know about you guys, but if someone calls me twice in 8 minutes and leaves a message NEITHER time, it’s either a telemarketer, a stalker, or something seriously urgent.
15 minutes later, a 3^rd call… and FINALLY a voicemail. «Hello, Mr. D, your scooter is ready.» That’s it. Nothing about what they had to do, nor what the total was. So I call back 15 minutes after that, when I’m outside of the office on a break. No answer. ***I leave a voicemail (since I understand such technology)*** asking them 1. What’s the total? and 2. Is it ok if I pick it up on Saturday since I work in SF during the week? I also say «please feel free to leave a voicemail since I can’t answer my phone at work.»
They never return my voicemail. I figure «ok, well I guess they’re busy, and that picking it up on Saturday is fine.»
They call me again on Friday. No message is left.
Saturday morning I rent a pickup again since they’re so far away now and not even reachable via BART. Their website
is pretty broken and does not list their hours, but they are listed here on Unilocal,and (at the time of my experience and this writing) they are «Mon-​Sat 10am — 6pm; Sun 12 pm — 5pm» — and I KNOW they updated their info within the past 2 weeks because they updated their address from Berkeley to El Sobrante. So I arrive at 10:35am and they are completely CLOSED. Doors locked, lights off, no one inside. I call. No answer. I leave a voicemail and say «Hi, it’s Jared D., I’m here to pick up my scooter, and your hours say you open at 10am, but no one is here, so now I have to return the truck I rented by the hour; and I also left a voicemail on Wednesday that no one responded to… could someone please give me a call back and let me know what’s going on?»
Several hours pass. I call again at 1:43, at 1:44, and at 2:51 — no answer. I start thinking the likely explanation is the shop owner had some sort of emergency, and consider calling the business next door to ask them if they can see anybody alive inside. FINALLY someone answers at 3:06pm and says they’ll be open until 4:30. By the dumbest of luck, the CityCarShare truck near me happens to be available for the next 90 minutes (Saturdays it’s usually taken all day), so I book it for a 2^nd time that day, and haul ass back over there.
When I arrive, of course I ask why why why. Why didn’t anyone ever return my voicemail from Wed? Why weren’t you open at 10:30 this morning? Why didn’t anyone ever return the [rather important] voicemail I left this morning? Why did no one answer the phone all day?
Instead of any sort of apology, my very legitimate frustration was countered only with apathy, indignance, shrugs, and a whole lot of «dude“s. As if I were the bad guy. They had even performed service on my scooter I didn’t ask for. To top it all off, they offered ZERO recompense, disregarding that they ruined my Saturday when I had a lot of important shit to do; wasted my time, mood, and money for the extra wasted truck rental.
Conclusion: AVOID AT ALL COSTS if you at all value your time, sanity, or dignity.

I agree with the others — this place ROCKS! I have a scooter I bought from a friend and then didn’t ride it enough, so it got sluggish and needed to be brought back to good health. Their pickup fee (from Walnut Creek) was very reasonable and their diagnostics top notch. The work was done in less than 2 days and was very fairly priced. They even helped with some minor issues «after the sale» that gave me a great deal of peace of mind. Not only would I trust them with any necessary repairs or maintenance again, I would purchase new from them. Thanks again, Matthew, for getting me back on my two-​wheeler!

These guys are fantastic. I bought an Electric Scooter from Prowheels to ride around Berkeley for kicks. It ended up working so well that I am able to ride it to Jack London Square and back on a full charge… and I am not a small guy :)
Matthew and Jason are extremely patient and friendly. Hopefully these guys are serious about this business and bring some of the more powerful EV Scooter stateside; if so I am first in line. These guys are a perfect example of what a good local business is all about.
I went in to see if I could schedule an appointment to get my brakes adjusted. Jason asked if I rode my scooter there and when he learned I did, came out and showed me how to do the adjustment myself and made sure I understood it!
These guys are fantastic :)

Great store! I’ve been really frustrated having an «off brand» scooter (not Yamaha, Honda, etc) for awhile because when anything went wrong with my little Chinese scooter, nobody in Berkeley would even take a look at it. While I’ve learned a lot about scooter repair over the past two years, I was overjoyed to find that Prowheels has a great mechanic that can fix Chinese scooters.
Matthew, the owner, was really friendly and helpful. He answered all my questions, gave me a call with an estimate before any work was done on the scooter, and even trusted me to drive it away and get cash to pay him when his debit card machine wasn’t working right.
Jason, the mechanic, was also great. Not only did he fix my scooter, he even *cleaned* my scooter. I brought it in with spiderwebs all over it (since it had been sitting around not running for a month and a half), and he returned it looking like new! He even called me afterwards to give me some suggestions on changing the oil and showed me how to take one of the panels off so I could work on something on my own. In addition, he actually fixed some of the parts that were not working (rather than just ordering a new part straight away) in order to keep the repair cost low.
Overall, I’m really happy Prowheels is here. If you have a scooter, it’s great to have a store nearby for parts and maintenance. I wish I had bought my scooter here in the first place (rather than online) becuase it would have been nice to have them here for questions and maintenance all along!

Fantastic customer service — owner Matthew is kind, knowledgeable and honest. My boyfriend and I just got our first electric scooter, and it is awesome! The buying experience was easy and stress-​free. We highly recommend this store :)