YMT Vacations

The customer service was barely adequate up to time I made my final payment. After that, it became non-​existent. I dread going on the actual tour now. Wish I hadn’t booked with them.

We have 3 days left on the «Fall Foliage» tour which is 3 too many. The foliage was breathtaking and the people on our bus were wonderful. BUT our tour director is a mess. She is snide, vindictive, unprofessional, uneducated and indecisive. You get what you pay for. Never again. The buses are very uncomfortable and that is where you spend 90% of your time. On a positive note our driver David was very professional and courteous.

Well,
I am not in the habit of writing BAD reviews but this time I gotta say something. I was wondering how can YMT stay in business… well they are CHEAP and people are trying to travel to nice places and save a few bucks especially me since I pay for my mom and I. I have even had other family members and friends travel with YMT [Sorry guys now I know better] I have been on several trips with YMT thinking it will get better, all I had to do was just keep an positive and open mind. Like they say you get what you pay for and sometimes you can not do too CHEAP. I would REALLY like to see YMT up their game and customer service.
OBSERVATIONS:
1. Staff in head office is syrupy sweet and you have to keep up on them regarding your paper work and deposits.
2. Field staff such as drivers and YMT tour guides unkempt, some unprofessional and really didn’t give a rats ass. I was at the airport and overheard the YMT rep, had to run him down and say hey we are with you care to check your list to see if you have everyone?.If I had not heard him say YMT I would have thought he was a bum off the street with an airport cart. YMT can at least provide a vest or something
3. Accomodations, I understand you are at some places for only one night and they were clean. Breakfast was not always included but each hotel should have a resturant so you can at least buy your own. And not everyone was treated equal some busses assigned to hotels had resturants in them other had to walk five block to get food at 6 am. I took offense to this as everyone paid the same money .
4. Busses: Same tour had 4 busses. Why were some of the busses more comforatable than others??? One bus the one I was on was so cramped it was unbelievable and get this the other side of the same bus was smaller than the other side. How does that happen? How did I know the inequity of the busses? When bus # 3 out of 4 took us to the airport! Not a luxury coach at all I expect a bud TOUR to be comfortable and for EVERYONE CONTRACT WITH THE SAME COMPANY FOR THE BEST DEAL!!! .I been on school busses that were more comfortable.
5. Temperature COLD COLD and uncomfortable 50% of the people got temperature induced bronchitis and sick. cold induced joint pain. YMT you average age passenger if over 65 yrs old. I even had blankets and thermal underwear plus why was the YMT tour guide the human windshield wiper and defroster? Was this bus not INSPECTED?
6.I think AARP needs to know also who they are allowing to advertise. I have heard from many now that YMT could care less and I now believe them .This is not my first review. I did email them good and bad issues. I was hoping they would take heed and correct. As with anything these days actions will be taken when there is a injury or a class action suit against them if there isn’t already
Very sad to see that the bottomline for YMT is MONEY and maybe folks need to reconsider where they spend their dollar votes… It is my wish that YMT works on it’s professionalism and reputation. May be this is needs to be an episode of «Undercover Boss» if the CEO /​corporartion is being represented in the field. or maybe they really don’t give a rats ass. Still very sad indeed

Stay away, they are unethical and refuse to do the right thing and refund our deposit! Also read their BBB reviews, they have left travelers stranded and have a poor reputation for customer service.
With a group of friends, I booked a trip to China in October 2014 that was to take place in September 2015. On YMT’s website they had information about the tour and pricing through April. They verbally gave me pricing for the trip in September and I have them a $ 100 deposit and reserved the trip. 6 weeks later I had never received any sort of confirmation from them. No email, letter or even a receipt showing that I had paid $ 100 on my credit card. I called and told them I was uncomfortable not have some sort of written confirmation of what I had paid and the prices I was quoted and asked for a confirmation letter. A month later when I had still not received anything from them I canceled the trip. Of course, they would not refund the deposit even though they were clearly the ones that had not held up their end of the agreement by doing the bare minimum of sending a confirmation.
We had no confidence that they could actually deliver the trip that I had reserved.

In October 2014 I booked a tour of China that was to take place in September 2015. On YMT’s website they had information about the tour and pricing through April. They verbally gave me pricing for the trip in September and I gave them a $ 100 deposit and reserved the trip.
Six weeks later I had never received any sort of confirmation from them. No email, letter or even a receipt showing that I had paid $ 100 on my credit card. I called and told them I was uncomfortable not have some sort of written confirmation of what I had paid and the prices I was quoted and asked for a confirmation letter. A month later when I had still not received anything from them I canceled the trip.
Originally we were told we would not receive a refund of our deposits (and their website does say that the deposit is non-​refundable) but they made an exception and refunded our deposits.