White Acres Good Samaritan Retirement Village

Administration needs much to be desired. My Father spent over a month there, most of the nurses are very kind but the place was not very clean. My Father was recently in the hospital and once again required rehab. White Acres turned him down because he was too «loud» on his last visit. Seriously, he’s 84! He was there a month and I am sure a lot of family visited. We did so to keep his spirits up and it did. I guess they have a «do not rent list». I am sure this is mostly to do with a nurse we reported for being rude and almost cruel to my Dad and now he’s paying the price for the negligence of that nurse. Or maybe he’s just not Caucasian enough. Either way, I think for them to pick and choose who can stay there in unethical and should probably be looked into.

We sent my mother there for short term rehab after abdominal surgery at Providence. The day of her impending discharge, I set up her stay there with the admissions director (whose name I will withhold). When my mother got there, she was put in a room not much bigger than a closet, with no TV, in the nursing home area. The bed there had no guard rails and was pushed up against the wall (so, were they thinking they at least would have 50% of the possible falls covered?). In front of a group of people in the room (consisting of my brother and my mother’s care giver), a nurse comes in and changes my mother’s diaper. How dehumanizing is that? Come to find out, White Acres did not have any rooms available in their rehab center, so they threw my Mom in this closet in their nursing home area. They knew at the time I made arrangements for my mother to stay there that they had no room. How dishonest! We got my mother out of there within 8 hours. Makes you wonder with ethics like that, if they are bilking Medicare somehow. Unfortunately, there are not a lot of good options in El Paso for short term therapy. The hospitals dedicated to short term therapy are a better option, from my experience. Monte Vista, another nursing home, has a short term rehab facility, but also from a prior experience with my Dad, its not that great, either.