Stripes, The Alterations Place

This review is based on three separate transactions over the approximately the past 4mths. The first time I needed a rush order and the work was fine and on time. The second time, they totally mauled a jacket Ive had for 18yrs. This last time I needed another jacket and skirt for rush order. The promised date and time was yesterday after 5pm. The work had not even begun when I went for pick up this morning. I had to wait for them to locate the jacket and skirt and had to insist the work be completed immediately. The manager informed me they recently overhauled the management team and are working to improve turn around times. I found my jacket and skirt alterations to be well executed. The manager personally ensured the work was flawless. I was originally only going to award only one star, however since the new manager took time to apologize for the oversight and broken deadline, I upped my rating. I hope next time I dont have any complaints so I can rate higher.