Hyundai of El Paso

1. Beware the «miscellaneous fees» that they tack on w/​O any kind of details as to what it was for… they said all dealerships do it. they just hide it. So that makes it right? I dont think so. They said I have always been charged these additional fees. I always keep my receipts and nope. I didn’t see that nonsense on the others.
2. It’s weird that the total price charged on the el paso hyundai letterhead receipt is different from the little receipt that they punch out from the adding machine. That doesn’t jive. They had to keep redoing it bc they weren’t subtracting my coupon amount… shady.
3. Not sure if they had a shift in service attendant employees, afternoon/​evening management or cash cage/​payment personnel but it is definately gone down hill — big time.
4. Just another typically fast talking. Bill padding dealership.
**BTW**
I’m not interested in contacting nathan. If this dealership is interested in keeping a positive profile the management shld find the time to do damage control themselves.

HORRIBLE! Ladies do not go in there alone, they are vultures! I took my car in for an oil change ONLY and I was approached to buy about $ 600 worth of service. I DECLINED all of it. I left and my husband picked up the car with a spare tire put on! According to the rep I had a nail (the tire was not flat, I did not request repair, I did not request a tire rotation or air) and the car could not leave the lot with a «nail in the tire» I HAVE NEVER HEARD OF THIS AND THEY ARE LUCKY MY HUSBAND PICKED UP THE CAR BECAUSE I WOULD HAVE HAD PHOTOS TO POST HERE. How are they going to make unauthorized repairs to a car?! Especially when I went in for an OIL CHANGE ONLY! Do not trust the service people.
This is the 2^nd time I went in for service on the car I have only to be hassled by a car sales man in the waiting room! If I am in the waiting room I do not want to speak to a sales representative, IF I walk on the lot to look at cars I am an interested customer! I DO NOT WANT TO BE ASKED in front of a room full of people what I am paying on my car, and how much I owe! This business LACKS PROFESSIONALISM, AND they DO NOT SUPPORT THE CUSTOMER! Find a better Hyundai service center to work with, I know I will. When I am ready to buy a new car I can say that I WILL NOT BUY FROM THIS COMPANY
Waited over 1.5 hours for Express Oil Change.

The free coffee is not what I want from a dealership. This dealership is no longer customer service oriented I went in for service and I got this sales associate telling me if I want to trade my car for a new one I informed him that I didn’t think it was the right time but if course him being a sales associate just want to make his quota after wasting my day there they gave me keys to a new car and I was told to wait for a call on my plates and was told when my first payment was due. A week passes and I get a call to go back because there was some issues with contract. To sum it all up I wasted another day and I had to return the car after having it for 7 days. The sales associate could not help, the sales manager couldn’t help and the general manager couldn’t help. This from the beginning was a cry for sales to meet there goals because they need to keep their jobs. They string you along and all they can do is say we see one thing and the banks see another. Well don’t you run everything and make sure everything is a go before you hand the keys to a customer? So if you plan to visit them beware because they can rent you a car not sell you a car. Is this not the dealership of our major? Go figure.

This is by far the best dealership in El Paso. I have bought 4 cars from them and will definitely return again and again.
Ask for Mario Fasolino. He has worked here for 14 years and will make the deal happen. If you think Oscar is such a good boy, he have to talk to Mario.

You know, good customer service is hard to find, especially when a LOT of people out there have a crazy, inflated sense of self-​entitlement. Yes, we are paying for services/​goods with our hard-​earned money… but so is everyone else sitting there or in line with you. That being said… after years of dealing with Hyundai of El Paso, and after reading the negative reviews, I must put my own two cents out there.
This dealership is not only very customer friendly as far as comfort and convenience, but their services are reasonable, service is on the quick side, service reps and managers are attentive, and they do good work. Plus they wash your car when service is complete.
In my experience, I’ve had the pleasure of working with the same service rep (Art Gonzalez), which has made my service experience very easy/​low stress for me. He is a former technician and has a good working knowledge of the car and what repair it would probably need just by me describing my problem to him… and I trust that he will do the best job for my conveyance. I fully trust that I can rely on my car after driving it out of the dealership… and that, my friends, is priceless.
There is free coffee, WIFI, 2 computers with free internet access, DirectTV on 2 big flat screens, comfy leather couches, a spacious seating area, refrigerated A/​C and restaurants within a couple of minutes walking. They even offer a shuttle to take you to work/​home if you don’t want to wait at the dealership. The only take-​away is that it’s hard to get ahold of anyone by phone… it can get frustrating. But their in-​person service is quite good.
You know, this should satisfy almost anyone. I, myself, am grateful to have a place like this, with reliable work, reasonable prices, personal service and the amenities that make it easy to wait for an hour or two while your car is fixed.

Don’t buy from them. They sell salvaged cars. Worst experience with Hyundai of El Paso. In 2012 I bought a used car from them. It was 4 years old. My husband was away for training for several months and I went by myself to the dealership. I asked to see the car fax. The salesman came back with the car fax, stood by the door and only had one page in his hand. He said «all it says was it was in a little fender bender. No big deal. The bumper was replaced.» Like a dummy, I trusted him because he seemed kind and honest like all salesman do. He seemed like he wanted to really help me find a car that can fit my family. So I bought the car. My husband and I got orders to Hawaii shortly after and that’s when I realized this car had major issues prior to me buying it. The seatbelt in the backseat was totally locked. No one could sit on that seat. The door on that side would also lock for no reason and not unlock. Not long after the «check airbag“light came on. My car would leak from the sunroof when it rained (which happens a lot in Hawaii), it would flood on the passenger side, the «tire pressure» light would come on and I would put air in the tires but it wouldn’t turn off. So I had it with my car and decided to go car shopping and trade in my car. Well, we found out my car was salvaged when trying to trade it in. We were shocked that it had been salvaged. According to the car fax, It had been in a wreck, was claimed a total loss, sold to an auction, then bought by Hyundai of El Paso who sold it to me for $ 24,000!!! What a rip off. I was cheated and schemed by them. I’m currently looking to take legal action against this dealership for not properly disclosing the very important information to me that would have prevented me from buying the car. I guess the saleman’s paycheck was worth more than my safety an hard earned money.

Great job Chris!!! Took my car in for an oil change at 5 pm and I was out by 6pm. Once again great job!!!

Nobody likes to sit around waiting for their car’s maintenance to be done so it’s probably no surprise that I don’t particularly like the task of taking my car anywhere for something simple like changing the oil (even if it is free). Buuuut… I do firmly believe, if it’s FREE, it’s for me so I made the journey anyway.
Once parked, we were immediately greeted by the most wonderful employee I’ve ever met at a dealership or service center. It turned out he was actually a salesman, but he immediately had us taken care of and let us know if we got bored in the waiting room we could come check-​out and test drive the cars on the lot. Yes, I know anyone could go and do that, but that’s something I’ve never thought about doing while at a service center to pass time. I didn’t take him up on this offer because I did have work to do, but had their wi-​fi been dial-​up speed, I would’ve gone. His friendliness was just genuine, great way to be greeted when doing something you hate.
I had never been to the Hyundai service center, never sat in the waiting room, but I have been to multiple other mechanics and waited in their sorry excuses for waiting rooms while wondering if you can in fact die from boredom. Hyundai is better than anything I expected. There’s large high-​def tv’s with DirecTv or Dish (or some kind of cable provider), tons of tables and chairs, free high speed internet in the area (digitalelpaso worked fine for me), two computers for use by anyone, a room with toys for the kiddos, and a couple of vending machines with munchies and drinks. The time waiting for my car to be finished has never been so fast.
The service was performed and the mechanic came back with the keys, but then let us know he put on new windshield wipers because the one on the car were old. Okay, I know they were old (I feel like my windshield wipers always meet death sooner in El Paso… maybe because of all the sun and lack of rain), but I wish they would’ve given the option before putting them on because those babies cost $ 60. But other than that, it was a great experience and if they’d let me, I would totally take my Lincon here too.

The only decent thing about this dealership is the waiting area.
They promised a free multipoint inspection, I received the checklist with NOTHING filled out.
Don’t go for something basic like an oil change or it will take 6 hours. And they will probably forget to call you when your car is ready.
Oh and you might have to walk to some random parking lot behind the dealership to find your car if they don’t deliver it to you.
And if you don’t know a lot about cars you better ask someone who does before you agree to any services or they will rip you off like crazy. $ 150 for «some sludge on the injectors»? Shoot, my car is only 2 years old, get the heck out of here with that crap.
This was my third time here, the only «decent» experience I ever had here was when I brought the manager out and complained about the terrible service.
Los Angeles Hyundai dealership never gave me any issues. Will not return to this location unless they promise some free service or get new management.

Hyundai Services, good waiting area. Computer with Internet, TVs and coffee. However, the people that work there are not very helpful or knowledgeable of their job… and these people I am talking about are the cashier and the Service Advisor. I went there second week of January for service and was told that they will contact me by phone and email when my steering wheel arrives. It has been a month now and I have not heard from them. It is funny how they never send me their online survey to my email like they have told me. My 2012 Hyundai that I took there for service is still having almost the same issues. The dealership is great but definitely not their Service department.