Hilton Garden Inn El Paso/University

Stayed here for a 2 night stay to attend the Sun Bowl. Arrived in the evening on Christmas… after checking in went to their restaurant/​bar to have a late dinner/​drink: the waitress was not trained well — didn’t even know if they had a full bar… Food below average: think canned pears on flatbread. The first room we had was noisy and shook every 2 – 3 minutes due to the ‘compressor’. The 2^nd room had dirty sheets AND no maid service for our second night … Overall not what one expects from a hotel with the Hilton name.

After much thought, we picked this place instead of the Double Tree downtown because Hilton Garden Inn’s restaurant was open until later and we were coming to town on Christmas Eve and wanted a sure dinner if all else failed. Double Tree restaurant was very non-​commital about closing time.
This is a clean hotel with a restaurant that serves good food. But the service is very spotty. Depends on who you get. The young woman who checked in us would be let go in any other place. She was absolutely nonchalant and non-​interested. Every Hilton property we stayed in during this trip upgraded us due to our Hilton Honors status. She didn’t despite the availability of suites. The first room we were given did not have any cold water at all. And so we had to be moved to another room. She couldn’t care less about that either. We had to call and follow up multiple times.
Whereas Carlos (the one on the front desk the next day) was incredibly gracious and helpful. If not for him, I would have given only two stars. Give him a raise. And Andrew, the shuttle driver was wonderful too. He gave me and my son a ride to the movie theater and took excellent care of us. I guess if you are visiting the university,
Nice things about the hotel
1. Good restaurant: Excellent cheesy green chile, don’t order the pasta primavera. I should have gone with the quesadilla. The pasta was flavourless.
2. Carlos and Andrews
3. Nice cucumber water
Cons
1. Spotty service
2. Faulty maintenance (wouldn’t you check the water before you assign a room?)
3. Poor value for money

Last business trip to ElPaso this is not where I stayed and quite frankly I would not prefer to stay here again. During my week stay it was mediocre at best. First the good this is that the staff are all friendly and attentive. Here are the reasons for my displeasure during the stay: The bed and pillows were so uncomfortable I woke up with my neck and back sore a couple nights. The water pressure in the shower was low and overall dated. The towels were hit or miss as far as the thickness. The air conditioner sounded like a freight train coming through when it clicked on and off. The breakfast if you are not getting no it free from being a HiltonHonor Gold status member is like $ 15 bucks and not tasty at all. The restaurant in the hotel… Well the service is soooooo slow and the food looks great when it comes out but doesn’t taste very good. The hamburger was «okay» and the salmon was «okay» for the prices it should taste better. During half of the week one elevator was broken and when both were operational they still operated slowly. I was on the fifth floor and opted to take the stairs down rather than waiting that’s how long it took. Literally guest would sit out on the ottoman in the hallway waiting for it to arrive. The fitness center is decent a couple treadmills, stationary bikes, ellipticals, free weights and a weight machine. One treadmill was broken, I informed the front desk but it was never fixed. The pamphlet outlines how the business center has office supplies at request. I needed a notebook and didn’t feel like driving to a store… Needless to say they don’t have anything so don’t ask just go to the Walgreens four blocks down the road. The university is on the same street so is the hospital so the streets are always crowded with walkers, kids scooting around or on bicycles. Lastly, they tested the fire alarm one afternoon which was posted but one night the alarm just started going off for no reason for the longest time…

Hilton Garden Inn. Probably my favorite hotel chain. ive stayed in them all over the country. This one in particular is really acomodating. They are always asking if you need something or just checking to make sure your ok. The bar/​restraunt is open all hours of the day unlike some of the hiltons around the nation. There are a lot of local business and restraunts within in walking distance. Its a good crowd lots of college students. If i ever decide to come back to el paso this will be the hotel i stay.

The hotel was ok, nothing special. The bathroom sink drained very slow and the hot water was limited.
The room condition was ok, older but taken care of.
The breakfast was ok, but not at all special. I opted to pass on the 2^nd and 3^rd nights.
Location was good for my travels.
Starbucks is very close which is a plus.
This is not my preferred location for future visits.

This review is based solely on this hotel’s bar and food. Otherwise the actual hotel and the rooms are great.
I DETEST being lied to. If your menu says you serve a certain dish and your business even goes into detail as far the menu is concerned, then stick to it. If you can’t because… oh I don’t know, you run out of ingredients or something foreseeable like that, then at least BE HONEST with the customer and not only the customer but the poor server who has to endure dealing with the unsatisfied customer. The service as far as the waiter is concerned, is great, and I would like to commend him for the great way he handled it, especially since he is the only one working!
I ordered the salmon Caprese which is listed in the menu as having smoked salmon, mozzarella, olive oil and pancetta. The pancetta — which is NOT regular bacon people, was missing, along with the olive oil. I was understanding and went to ask, you know because it’s a Monday and everyone forgets, so what does the «chef» give me? Regular vegetable oil and no bacon, because, well. you see it was frozen and he couldn’t unfreeze it. Excuse me, what the nuts?
No. Just no. I don’t know about the rest of their food, but this turned me off.

Wow! Excellent customer service. I got a spacious clean two queen bed one bedroom suite with soft comfortable beds. Both times I called for more towels and blankets they were dropped off within minutes. For the most part we stayed in our room because we were tired from driving so I can’t say much about the pool and other amenities but everything looked clean and the hotel itself looked safe and was well lit. I would definitely stay here again.

I travel to El Paso on business several times a year and had previously always stayed at the nearby Doubletree — I didn’t realize this property was here. I ended up here after the Doubletree was booked solid and the Hilton Honors program offered to find another property for me. SO glad they did! I really like this place. It’s more centrally located — there’s a Starbucks about 2 blocks away (be still my heart) and several shops and places to eat within walking distance (but I’m not the walking type, my rental gets me there in seconds, though! lol) I also really liked in in house restaurant — I had a hamburger when I first arrived and it was seriously tasty. Yep — this place is my new ‘home’ away from home when I’m in El Paso — I’m glad to have found it!

Very pleased with my stay here. Super friendly front desk staff, they even remembered who I was when I would come get my morning bottled water before heading to work. Room was clean, hotel has nice amenities. I look forward to staying here on my next visit to El Paso.

Very disappointing stay. People are nice, but untrained and inept. We had three reservations, and they screwed up two of them. It took several hours of our weekend to fix the problems. Food at the restaurant (we only had breakfast) was horrible. If they can’t even do breakfast, so glad we didn’t try to have dinner there. The only good thing about this hotel is the shuttle drivers. They are friendly, helpful, and knowledgable. This property would run much better if they turned over management to the shuttle guys! Also, got locked out of the rooms several times due to faulty room key system.

So many things I was disappointed in so I’ll write them in short sentences.
Attempted to check in early, no luck; hotel full.
One of the treadmills didn’t work for me although the TV worked. I checked the cord, checked the emergency stop, everything. When I called Carlos at the front desk, all he said was maintenance would not be in until 8 am (it was 5:30…). No compassion until I remained silent then he gave a pitiful «sorry». So I ran my 4 miles outside in the cold, hoping I didn’t have to exercise my ninja skills on some crazy person.
Why isn’t breakfast free? It costs $ 12.49 for an omelet and a bowl of fruit with water! It was not worth it.
The guy at front charged my business partner more than the reserved rate because he didn’t think to check the group reservation. An unnecessary issue.
The creamer in the room was SOLID. Expired…
The network data port is so loose, your computer can’t hold the internet connection. When you call for help, they send the janitor!!! And when they need the janitor, they tell him to leave because it’s probably your computer… Gee, really feeling the love now.
The waitress Sylvia treats you with an awkward kindness at first, as if she’s distracted with other thoughts, but when you go to pay, she ignores you, reaches for your card without telling you the price, then when you ask her the price, she snaps back to reality and turns her mandatory customer service skills back on.
I gave three stars for the décor, the cleanliness of the room, and the fitness center which served my needs minus the treadmill issue (it worked the next day). I deducted two stars for the staff and high-​priced food.

Booked this hotel on accident. I actually wanted to stay at the Hilton Garden Inn located near the airport. But I don’t regret staying here one bit. This Hilton Garden Inn is one of the bigger ones that I’ve stayed at. Just the décor alone sets this Hilton Garden apart from the other Hilton Gardens out there. Because this hotel is located so close to UTEP and downtown El Paso, there’s obviously a ton of restaurants near by within walking distance. I didn’t partake in any of these restaurants… just saying. I did, however, took advantage of their room service. I’m so use the Great American Grill that most Hilton Gardens have as a restaurant. So, I’m also use to their food. My opinion, this Hilton Garden’s food is pretty damn good. I had their Crispy Salmon and it was phenomenal.
As for the rooms, I thought that my room was just your standard Hilton Garden type room. It was clean, spacious, and the noise level was low. Based on my initial experience of the hotel’s façade, lobby, restaurant, bar, the décor, and even their large hallways, I expected a huge room. Nope… all I got was your average Hilton Garden room. Not a big deal at all. I still had a great stay.

I honestly have never stayed at a «Garden Inn». I was absolutely happy with the stay. I reserved the room via hilton honors and it was a 1 room studio. I pleasantly found that the room was very large much larger than some of the 2 room suites that I have stayed in before. The staff was very friendly and I would absolutely stay here again. One thing to be prepared for is that the breakfast is $ 11.95 for all-​you-​can-​eat.

There were many good things about this hotel but one thing ruined my stay: despite having specifically asked for a quiet room, I spent a very sleepless night due to the extremely loud elevator electronic beeping and electronic room doorbell sounds that were going all night. I was in room 507, not close to the elevator, so it must have been even worse for those in rooms close to the elevator.
Worse, when I politely asked about the noise the following morning the man at the front desk said indifferently that those noises are out of their control, which is ridiculous! On no account stay here if piercing electronic doorbell sounds through the night will bother you.
On the positive side the room was lovely and it was nice to have a real bath with hot water. 4 or 5 stars for that, but zero for my lack of sleep and their indifferent attitude.

Pros:
Location is great close to a lot of restaurants!
Staff is friendly, accommodating and courteous.
The rooms come with a mini firdge & microwave.
There is plenty of parking.
They give you mint chocolates!
Cons:
The rooms smell kinda funny.
The towels that are supposed to be white are not white (they should wash them in hot water & use some bleach)!
Found hair in bathroom upon checking in & asked to switch rooms.
Restaurant closes early for food orders (I’m a night owl).

This is a mixed quality hotel. The location is great and there are many dining options within walking distance. The front desk and housekeeping staff are professional and did a great job checking me in and preparing the room. There were a few hiccups… half of my bed had some serious sag (probably from previous football players that stayed at the hotel) and the linens were aging. The restaurant and bar in the lobby was a nice addition, but the grilled chicken on my salad was charred and dry (I’m talking desert dry). I also ordered a martini and was given (and charged) the top shelf alcohol even though I didn’t ask for it. Hmmm…
Bottom line, this is a convenient hotel though there are some details that drop the quality of the stay… and when you are the road frequently, the little details make all the difference.

Hotel stay = decent.
Food in hotel = Out freaking standing!
I had the Green Chili soup with my dinner. It was unreal! I could have consumed a bucket of this stuff!
Stop in and try some.

This is most prob the best place to stay in El Paso, if only for the Bhutanese arhitecture, which lends itself to it’s relationship and proximity to the UT El Paso campus, which is growing by leaps and bounds. I mention this as an important footnote that there is road construction on University Ave. right now, so we had to merge back onto the freeway and back-​track a coupla miles to access the hotel from Mesa Rd.
The tasteful interior design matches the tasteful architecture, and it is built with a subtle, yet grand scale. The hotel is a step above your typical Holiday Inn, so they have full-​size kitchen service and hence charge for breakfast, which is to be expected.
Room was big and clean.
I will have to say, though, the woman at the front desk, whose name I forgot, lacked interest or empathy for customers. I can kind of understand this since she seemed to be a 20-​something college student, HOWEVER, there is no excuse to have absolutely no customer-​facing skills.
We asked for directions, asked her questions about security, etc. and she always looked face-​down, mumbled all of her answeres, and didn’t seem to care about us at all. In fact, I am sure that she couldn’t wait for us to leave, and for the day to be over.
Sorry, but some of us travelers are super tired, and would appreciate a kind smile to brighten our days. Not to mention, when we pay for services, we are also paying for customer service.

Moderne, propre, sympathique et un personnel chaleureux et professionnel. Les chambres sont tranquilles, peu de bruit d’une chambre à l’autre et un style architectural intéressant, proche du style du Bhoutan de la fac d’à côté (UTEP).
L’hôtel, situé dans un quartier estudiantin et commercial est à moins de 2 km du centre ville. Il est donc parfaitement bien placé, notamment près d’un Whattaburger ! ;-)

This may be the only Bhutanese architecturally-​designed hotel outside of Bhutan!
What does a girl do who is visiting family, and the family rents a guest apartment with no air conditioning, back to back with the high rise’s exercise room, across from the elevator and resident entry door and stack of stolen Albertson’s carts for residents to roll around, with a window facing the busy street and a hospital whose a/​c unit sounded like a factory starting up every 3 minutes???
Well, after 2 insufferable nights (can’t open the window because of the noise, so it was rather stuffy!) and waking up in the wee hours to an annoyed husband because of all of this, we convinced his family to let us move a few blocks over to the Hilton Garden Inn, which did not cost that much more but had all of the things we wanted: air, quiet, and distance between us and noisy things.
We did great! Friendly service, got a high floor, comfy bed, working a/​c, easy parking, walkable to all of the family we wanted to visit, next to UTEP, and of course — Bhutanese architecture!
Check out Wikipedia’s entries on UTEP and Bhutan. They are cross-​mentioned and this hotel is even mentioned regarding the architecture. Bhutanese monasteries are rather southwestern in appearance and fit right in!
and there is a nice full bar near the lobby. One night we sat there and had a few drinks, chatting with the friendly bartender and another hotel guest.
Free wifi. Stay here!

Better than the average HGI (and I stay in them about 50 nights/​year).
It is a good location — right on the edge of UTEP campus. I think because of the locale as well as the niceness of the property, they command slightly higher rates than other Hilton properties in the area. Parking is free and there are plenty of good restaurants and bars within walking distance of this property.
The thing that made me write this review is they go beyond the typical HGI breakfast. For those who stay often, you know the drill in the morning with the American Grill. This location has more stuff like Corned Beef Hash and giant sausages — yum!