Bravo Cadillac, Service

As a customer who bought her escalade there you’d think I’d be able to trust them. Nope! A few years ago, I went to check my tires out. I was told I needed new brake pads and a whole bunch of things.
Being that I had just had those services done somewhere else, I was confused. I went down the street to brake masters only to be told that I was likely getting scammed.
The guys there even showed me the pads and taught me how to see for myself. I was in total shock.
I love this make of vehicle but they will never get another penny from me. I even opted to buy a Denali verses another Escalade since this happened.
I wouldn’t service my vehicle there if I were you. Crooks at their finest!
I have the apology letter somewhere. I’ll post if I can find it.

Took my Caddy in for recall notice. I had made an appointment before hand and the service person took care of me. About 30 – 40 minutes later, she announced that the car was ready and they were giving me a complimentary car wash. I was thankful that they didn’t try to find something wrong with the car (that happened at a dealer in Sacramento, CA). Also they were prompt and did what they said they would do. I was prepared to tell them «NO» to any additional work as I use an independent shop on the Westside. I do think that the waiting room needs more upscale décor and amenities. Rudolph Honda is much more upscale, IMHO, and Hondas are supposedly not a premium brand. Mr. Palicios, perhaps a more «Cadillac» experience in your waiting room?

I went in early saturday morning to get oil changed and tires rotated on my HD 2500. They took approx 3.5 hours on the job they were friendly courteous ext. My wife called to see if it was ready and they told her that they had to repair a leaky tire and it would be ready for pick up shortly. So since we were back in the neighborhood we stopped by. I asked about the tire repair out of curiosity since they never said anything about it when i picked it up. They told me it was not my truck it was another vehicle. It was just about ready I waited paid and left. Later that week my son switched vehicles with me so he could take our fifth wheel camping for the weekend and also went to Albuquerque. He told me after dropping the camper off at Caballo that the tire was not inflated properly. The tire pressure sensor systems were not switched and the pressures were not adjusted to reflect proper inflations at 65 PSI front 80 PSI in back they switched both of them and never verified pressures or reset sensors. No big deal except I was using it to drive a 13K fifth wheel any damage to tires I doubt it but it has suggested pressures for a reason. Safety. When i called last early Tuesday explained what was wrong the service rep very nonchalant about it and asked me to show up first thing in the morning. I did at approx 0800 today and the rep looked for my original service rep (a female) and she just said ok again very nonchalant about it. A told her i was very disappointed with the Bravo Service dept and that in the past I used them often with my H-​3. The service I had always received was first class. Today and two weeks ago the service rep could hardly even apologize about the disservice/​inconvenience and could really care less about any safety concerns regarding the liability of half hazard work performed. They also saw my truck was dirty from camping and after I said something she half offered to wash it. I am not very happy to continue having my vehicle serviced there at this point and this is after recommending your service dept to other family members and friends. I have also told other competitors Midway about your quick prompt courteous service I have received in the past and recommended that they go check it out and emulate your dept. That was before this lackadaisical service rep and quick wham bam half baked unsafe unsatisfactory job.

Excellent Customer Service! We used the night drop for service on our SUV. We received a courteous call when they started servicing and recommended services for the mileage. All of our questions were answered satisfactorily… Best Cadillac Dealership we have ever used!