Apple Store

Absolutely horrible customer service! All I needed was to contact the store to see if they had a replacement part for my MacBook Pro. I live an hour and a half away, so no need to drive the entire way to find out nothing was in stock. I sat on the phone for an hour and a half trying to just get someone to pick up the phone, to no avail. I also was on the phone with an apple care rep who was also trying to reach the store, to no avail!!! This is ridiculous! Common apple… Get your stores crap together!

If you don’t have an appointment, don’t waste your time. I went there thinking I would wait a few minutes and the guy told me it was easily a 2 ½ wait. He said he could schedule me an appointment and the next appointment was a week away. So do your self a favor and schedule an appointment.

Der im Vergleich eher kleine Apple Store hier in der Cielo Vista Mall ist in einem Umkreis von 200 km die Oase für alle Apple Jünger. An dieser Stelle denke ich wehmütig an meine Heimat, wo doch der Apple Store nur 4 U-​Bahn Stationen entfernt liegt. Wie schon erwähnt ist das Geschäft klein, keine typische Glastreppe und somit nur eine Etage auf der sich Präsentation, Verkauf und Genius Bar tummeln.
Der Grund für meine «Anreise» war ein Defekt in einem iMac, vorbildlich fand ich das Zeitmanagement, ich hatte online einen Termin ausgemacht und hatte nur 5 Minuten Wartezeit. Das kenne ich viel schlechter, somit hat der Apple Store schonmal ein Lob verdient. Die freundliche Genius Mitarbeiterin kümmerte sich um mein Anliegen und wir stellten fest, dass das Apple Kundensystem durchaus seine kleinen Kinken hat, wenn ein Kunde mit deutscher AppleID in einem US Store betreut wird. Die Problemchen wurden zügig umschifft, das Gerät zur Reparatur abgegeben. Soweit war der Besuch erstmal erfolgreich. Das Geschäft selbst war appletypisch aufgeräumt. Was mir weniger behagte war, dass die Servicemitarbeiterin sich gleichzeitig um mehrere Kunden kümmerte, außerdem ist es bei einem 27″ iMac irgendwie merkwürdig, wenn der Kunde die sperrige original Verpackung des zur Reparatur abgegebenen Gerätes wieder mitschleppen muß.

The level of service received at this location doesn’t even deserve a star as there was none. What I received was barely recognition. I carefully explained my situation to gray garbed employee # 1…
I am from out of town,
I was directed to bring my phone to an Apple Store for evaluation, AND
I have no appointment. Imagine my surprise when I was directed to a line where Carlos could help me.
I waited patiently in my little line only to be told I would need an appointment and the first available was Saturday. There was No ONE to help me even the Genius behind the bar staring into space was busy. Is there a reason #1 could not confirm this. Carlos… Keep your job buddy this is the peak of your career with your sunny disposition and people skills! Two words for you ‘Red Stapler’ … Thank goodness as I typed this and took photos, Henry stepped up offered some feedback, etc right or wrong at the very least he listened!

I have been to this store several times and always received excellent customer service. Sam and Luis were super helpful and cleared up an adware problem in short order.

The customer service here is terrible. I’ve been to this location twice for genius bar appointments for my iPhone and MacBook. Even if you have an appointment, you’ll wait… and wait… and wait because staffers will do everything possible not to acknowledge your presence.

After years and years of avoiding Apple Stores (even though I own quite a few Apple products that I absolutely adore), I finally had to step foot inside this Apple Store because my laptop went cuckoo after messing up the Yosemite update.
Being inside this Apple Store is exactly what I imagine it would be like to finally be part of Ms. Frizzle’s class… you know, if we all hopped on The Magic School Bus and she shrunk us down to the size of atoms and we flew into an iPhone. It’s my childhood fantasy brought to life! It’s clean, smart. There’s no real edges, more like sharp curves (yeah, you figure that one out). There’s a bunch of «Geniuses» in red throughout the store. I don’t know why I thought Apple employees would be in blue.
I clearly came at a bad time because although I had scheduled an appointment, no one acknowledged me for 20 minutes. And I felt way too awkward to interrupt one of these «Geniuses» helping potential customers pick the best laptop for themselves because that’s like saying, «Oh you want to join the Apple club? That’s cute. But your sh*t comes last because I’m already in it.» It’s just a tricky thing.
So I waited.
And waited.
And waited.
And eventually I turned my normal smiling face into the horrifying RBF (Resting B*tch Face) that I reserve for such occasions. After locking eyes with an employee that went from happiness to completely terrified, I was immediately helped.
Now, here’s my issue… As a female, I know that occasionally I will run into males that consciously or subconsciously believe I know diddly about anything simply because of my sex. But seriously, from this point forward I am no longer letting this sh*t slide because it’s getting hella annoying.
I asked my «Genius» to just remove the Yosemite update and let me go back to the previous version I was using. To which he literally started bickering with me and telling me how Yosemite is better and it’s just the way I installed it. I told him multiple times, I don’t care if it’s better… I don’t care if it can be re-​installed to work perfectly… I DON’T F**KING WANT IT BECAUSE IT’S A WORK COMPUTER AND I WOULD LOSE EVERYTHING. He wouldn’t listen, which let me know that I’d definitely be having to send it to our IT department regardless of what he did so fine, do your thing so I can send some e-​mails and write a review about how YOU NO LISTEN!
The «Geniuses» were nice enough, but seriously I’d like to spend the least amount of time in an Apple Store as possible. I think the only reason I’d be back is to steal some of their rather fast wi-​fi.

Terrible service at this location. With 15 minutes left until closing they said they were already closed. Very rude staff and very unhelpful with questions. Would rather buy directly from Apple than go to this place.

This Apple Store places a lot of emphasis on customer satisfaction. I appreciate the help they provide me, having purchased AppleCare Plus, and have had pleasant experiences. Quick tip: make an appointment to see Genius Bar; you can do so online, or through your web-​enabled iDevice.

I was totally satisfied with my customer service. I was greeted in English and Iraida was super in service. I would recommend to come in and speak with her on your issues. I was not sure because of the previous comments but sure glad I did. Thumbs up in service and clearing my issues on phone and iPad.

Obviously I was a bit upset with my experience at the Apple Store but I think maybe it’s unfair to judge a place based on one bad experience. They have given me good service on other occasions. I took their free class on movie making. While I learned a couple of things, I didn’t feel the class was presented very well. I could have learned more on YouTube in one sitting.

If you can, shop for Apple items online. This store has terrible customer service.
I don’t get why they have so many «geniuses» on the floor all the time if NONE of them are courteous enough to ask people if they can be of help. It is as if they have a «you need to come to me» attitude. I bought an iPhone 5c at a Tmobile store and walked in to the Apple store to find a case for it. Since none of the geniuses bothered to ask me what I needed or what I was looking for, I walked over to the cases and chose one that I liked. I literally wandered around for like 5 minutes to see if someone would ring me up for it. I could have easily walked away with the cover and nobody would have noticed it. Finally, I asked someone and I was able to pay for my case and leave.
Another time, my partner wanted to purchase an iPad. I work for an acadenmic institution and as such, they had a discount we wanted to take advantage of. The sales girl and I were discussing the purchase and as soon as my partner pulled out his credit card, the girl turned over to him and completely ignored me. It was as if after that, I wasn’t even there.
Also, If you are not from Juarez or don’t have the Juarez «look», you will be ignored at this store. They seem to just cater to those whom they determine are there specifically to make a purchase. If you have a question or want to demo something, ask a friend to go with you or just do it on your own.

Nothing but good customer service. If you like their products then this is your place.

Not professional rude caters to Non US citizens. They tell you the user is the issue when clearly it’s the software. Ended up going to another apple store which fixed my issues

This is the best Apple store I have been to. I go in here and always get helped. Very helpful! And this is coming from a guy who has been escorted out of more than 1 apple store. Apple stores as most people know can be a real pain. I moved halfway across the country and will save up all of my Apple related problems for my trips to El Paso because I know I will get help!

The geniuses have only been wrong once but on their defense it was a fairly old and beat up MacBook Pro. Excellent service, and I love the Apple Store check out.

A rather small Apple Store compared to either New York or San Francisco. Seems to be staffed by a bilingual crew as one can see Juarez from the parking lot. Due to the type customer from across the border it is dubbed «The Cartel Branch».
Has most all of the bling that Apple is known for. The day before the sale of iPhone 5 there was not much excitement.

Great people here. Very knowledgeable and will help you with whatever issue you are having with your apple product. Will set up your system right there.

We finally have an apple store in EP. Great service very nice people love this apple store