Jackson Tile & Stone

They have a huge selection and the men in the warehouse are very knowledgable about everything. But the owner of this place is rude.
He and the other Asian men think they are better than everyone and yes, they own the place, but they treat their employees like crap.
I went to pick up some tile one day and I saw Jackson (the owner) yelling at one of the Hispanic workers really badly. I think the guy’s name was Octavio. Octavio could barely speak any English but was still taking orders from Jackson.
It’s true when they say that Hispanic workers are the hardest workers. They do all the dirty work and they do it right. I’m sure the owners of this place couldn’t do all of the work that the other men in the warehouse do.

There is good reason why this place has such a low rating. I just want to caution people who go there for tiles and granite. ALL ON-​SALE ITEMS ARE FINAL. So basically almost everything is final sale. The price is also more expensive than competitors.

This place is cheap. The prices are outrageous and the quality is not worth it. My family had to redo our bathrooms because of fire, and we went to many tile stores and this was one of the worst. I can say for certain that the best out of all the other tile stores is W&F Tiles. Although it is a bit hard to find, but it is worth it. I found Mr. Yen very helpful. GO FIND HIM!

They sell the same item with double price. The tile is really cheap. Don’t recommend at all.

Bought $ 4,000 worth of tile that was special-​ordered and they sent the completely wrong color. Not only did they refuse to refund my money, but they charged a 25% restocking fee and wouldn’t even give a refund for the $ 100+ of grout material. The service (or lack thereof) is absolutely atrocious, and I can’t believe they’re still in business.

They have excellent service here! I was looking for a specific tile for my remodeled kitchen and was looking everywhere. I was told they were discontinued and I won’t be able to find them so I should look for something else. I decided to call Jackson Tile & Stone and the salesperson told me they have it. So I went to take a look. They have a large variety of tiles and the tile I was looking for just happens to be on sale! It made my day. If you’re looking for tiles, this is the place to go. I would definitely come back to get tiles for my future renovations.
Note: This place accepts credit cards but they have a 3% charge.

DONT come here!!!
The only benefit to buying here is they have a lot of options ready to go. If you have time, consider going to Home Depot. You’ll get a better price, better service, AND a better return policy.
I purchased tile from this place at «clearance $ 2.49 per sq ft» and saw the SAME thing at Home Depot afterwards for $ 1.98 per sq ft regular price!!!
Don’t be fooled by their stupid signs and be aware of their 25% restocking fee!!!
Seriously you’ll find a better deal elsewhere!

I purchased tile for several rooms. The prices were good & the selection is amazing. They have many different styles to choose from. It’s a giant warehouse. They have some in stock and others can be received in just a few days.
Darrel helped me on several occasions. I found him to be very friendly and helpful. He knew about all the different tiles and pointed out similar styles at different prices. I found their customer service to be great.
I’m a realtor and recommended a client. She found some nice tile at a great price.

The service of this place is very bad and seem to me that no one cares about it, I’m a general contractor and I shop around to get tiles for my clients. The price is expensive comparing with others ad the quality is not good. I won’t recommend this place if you are looking for tiles for your house

Our contractor recommended them, but I would not use these guys. As you can read from the other reviews, the salespeople are often rude and clueless here. This would be acceptable if they had good cheap pricing, but while you may think that they are a wholesaler based on their warehouse in a cruddy area, they are basically simply a full retail price showroom that simply orders their materials from other suppliers (which is why they charge full retail).
They have a good selection of some materials [not too much natural stone, lots of fake man made porcelain though], so if you don’t mind poor customer service and high prices, by all means, shop here.

This place was recommended by my realtor. I made renovations to my townhouse, so came here to buy tiles for the bathroom and kitchen. This place is HUGE (!) with an unbelievable selection. They have tiles in every price range to fit everyone’s budget. I chose one from the «borderline poor» section.
They didn’t have any showrooms, unless you count the bathrooms. The bathrooms give samples of how to match and lay out the tiles. But of course, my bathrooms are a lot smaller than these, and I couldn’t afford those tiles anyway. Maybe when I win the lottery…
Anyway, I came here a few times to look at their selection before making a decision. Like most other Asian owned businesses, service isn’t the forte. No one came to help me on any of the times I was there. I don’t mind that though, because I get to browse pressure and distraction free.
When I finally did make my selection, I had to find someone, which was not that easy, to help me. The salesman wasn’t very friendly and didn’t seem enthusiastic about his job.
I picked out my tiles and had the contractor come pick up the right number of tiles. Now, my experience wasn’t unpleasant, but it wasn’t the most pleasant either. I like their selection, but they need to have a customer service class for their employees.

This place is more of a warehouse than a store front/​show room. The location of the place is in the area of industrial district. I think some reviewers have the expectation of good service. To be fair, if you go to costco or some other warehouse store, do you expect a salesperson to help you with the sale? I bought tiles from them twice, first time was in 2009. They didn’t change much other than made more shelf space to show more samples. It is like a maze and a little crowded, but you will never find other tile store carrying same amount of tiles like Jackson’s tile. You can find any style that you see on a magazine, if you are patient enough to go though their huge inventory. Even with same style, you can probably find high end ones made from Italy and low end cheaper ones made from China. You are warned that you will be overwhelmed by the choices of tiles they carry and it will easy take 2 hours to go through all the ailses. Make the decision of what style you will buy first then go to this place.

We bought the tiles and they were nice, at time of purchase they said we could return them even though it was close out style. I never bought tile or did construction before, so I had no idea we’d need to return EXTRA tile if we overestimated our need. So I didn’t even think about jacob’s offer that we could return. Now that our job just completed yesterday, I told my husband to return the extra ten boxes we have. Since they are 60 pounds each box, he called them first to see if he can bring them today. Jacob now tells us it’s been 45 days since we purchased it and the receipt says we have 30 days to return. He said they’ve sold out all of them so they won’t take back our ten boxes roughly around $ 350 worth. At time of purchase, he didn’t tell us about the 30 days, he only told us we could return. Yes, nice showroom, great variety, but not very good to consumer after they’d got the money! Also, I never knew exact timeframe of when our job would be complete, and I never knew about the 30 days time limit or I would have returned the extra boxes immediately. I just thought when our job is done is when we think about things like that. I don’t think Jacob informed us very well, and am not happy.

lot of nice bathroom design. you can get an ideal for to mix and match. very nice show room

If you are looking for expensive priced tile and no service come here. If you want better priced tile with good service go to Tile City in El Monte (read my review).
Came here looking for travertine or traverine like (porceline tile) for my bathroom and bedroom updates and got no help. Walked in and there was NO ONE here. The young guy and his dad, I presume, were behind the counter and provide no help. This was my first project and I know nothing about tile. He made it seems as if he was doing me a favor. Perhaps a little introduction on the pros and cons of travertine vs. porceline would be helpful. NOPE.
Walked around with him and saw some pieces and then decided, I’ll go elsewhere. Who is the customer here? Do you even want to show some effort or do you think I am just going to drop $ 1000 for bad service and expensive tile.
Thanks but no thanks.

This is a terrible place to purchase tile or anything else that they sell. My husband and I spent well over $ 3,000 at Jackson Tile. When we purchased the tile they told us that we could bring back any unused tile as long as it was in boxes. We brought back 2 boxes of tile. Our home remodeling took longer than expected and when we took the tile back they told us that we were only allowed to bring the tile back after 30 days or else there would be a «restocking fee» which is 25% of the total cost of the tile.
After spending thousands of dollars and explaining to the owner that we were only 2 days late and asking if she could waive the restocking fee because after all, we were there to purchase more tile, more grout and other items she still said «NO, you owe me $ 29 for being 2 days late I don’t care if you don’t buy anything else here». We paid her and left! Never, ever again will I purchase from there. Instead we drove to home depot where they are not trying to nickel and dime their customers! It’s places like this that give small businesses a bad name.

Unlike Home Depot, this place carries a pretty good range for different colors of grout. I found my Moss Green here.