El Monte Comprehensive Health Center

Just finished with my follow up appointment for lab tests and biopsy results. Yet another seamless visit! I feel like this is the most organized medical facility I’ve ever experienced. All the nurses and staff are very helpful, kind, and informative. Parking is easy and guarded, the building layout is not complicated at all easy to find where you need to go. I’m so glad i left it up to the county/​medi-​cal to choose where to go for my primary care lol seriously! I got it made. And my results? –Hurray I’m not dying!
BTW I had Kristine Bolotaulo as my primary doctor and I couldn’t have asked for anyone better!

Obgyn– appointment at 10:00am. First time here so came at 9:30am. Got called to come in at 9:45am. Saw physician at 10:15am. Got Pap smear and blood test for Gono, clamydia, and hiv. Had a full physical for breast exam too. Dr. Loya is great and full of info.
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When I went to my primary physician. Dr. Bautista on the second floor. They called my name very fast too. I was there at 9:00am waited in line to check-​in on the first floor window 2. Went to the second floor at 9:15am. Got called at 9:20am. Saw the nurse and my physician. They were really fast.
If you have any questions you want to ask your physician then write them down or ask it quickly. Dr. Bautista talks fast and does your job very swiftly. Before she left she asked if I had any questions before she was about to leave. She ordered all my blood work and classes she recommended to take.
Everything is typed and highlighted onto the paper for my reference.
Got out of the health clinic around 11:15am.

This place has me irking to find a new PCP. Came in to see my PCP without apt around 9Am. Was told I needed to make apt over the phone, so I did and was offered same day appointment a few hours later by a different PCP. Took off to run errands, came back later for apt and they told me it was for the week after. Completely redundant because had that been the case, the apt would have been for my actual PCP. Waist of time, money, & gas. (Oh, & miles on my new BMW).

I’ve been coming to this clinic since I can remember. I have no complaints other than the secretary up in the adult clinic, female can be mean and takes forever to sign in patients. The place is clean and quiet. My doctor has been Dr. Wong and he’s been great. Any questions I have he always answers them, and explains them throughly. Also, Medical Assistant working on that floor is the best. Her name is Jr. She always greets everyone and makes me feel like I’ve known her forever! She’s the best! (:

Obamacare has provided a new low for the poor. Sitting here since 3:30 and 3 hours later we are being shuffled around with no promise of service in the immediate future. Don’t come here for services unless you are in the system! My son is in pain and weak and they are worried about paperwork and getting paid! So much for the Hippocratic oath and LAC-USC’s promise for pain relief!

Stay healthy and stay away from this clinic! Unless you don’t mind the long wait. Come with a charger and have fun on your phone! ;)
Wanna hear my experience? Keep reading.
1^st visit:
I checked in, very friendly. Went upstairs to wait for my appointment time. The wait was not bad, considering that I was 30 minutes late. Well, technically… this is what happen.
Appointment was at 2:00pm
Got there at 2:07pm
By the time they register me at the check in located on the 1^st floor, it was 2:30pm.
After my appointment, I went downstairs to the pharmacy. They had a very long wait to put my order in. The wait to get the medication was 2 and a half hours. I was too sick to wait that long. I figured, I’ll go home, rest or nap a little, then come back. BIG MISTAKE! By the time I got home with traffic it took me 40 minutes. The distant to my home is only 5.6 miles. ugh!!!
Well, when I came back to pick up my meds, 2 and a half hours later, they still were NOT ready. I was told 10 — 15 more minutes. Really? Needless to say, It was a 1 star experience.
But, I do remember the hallways were very clean. But that’s pretty much it.
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2^nd visit:
So, I’m still sick after 3 weeks. All the meds the doctor gave, didn’t help. I wanted something stronger! I waited 55 minutes this time after my check in. They had the wrong weight, (50 lbs less). Aww, thanks… but, I wish! So the nurse is checking my vitals and she was called out by a head nurse for a question. That was rude! Nurse came back to continue with my vitals and a few minutes later, she was called out again! WTH? This time by a different nurse. Ok, is it my imagination, am I making a big deal, or is this plan old disrespectful, rude, and unnecessary. I mean, they could have waited just like I waited almost an hour.
After my check up was done, the doctor left. The nurse came back to give me my new prescription and I remember I had a question for the doctor. The nurse said, let me go ask… And I waited. and waited… and kept on waiting… 15 minutes pass, I can hear random conversation in the hall way. 20 minutes pass, this time I hear laughter and giggling. Now, I’m really pissed off, I just got my purse walked out to find someone, anyone and they were all gone, all disappeared.
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3^rd visit:
Here we go again… long wait. Disorganized. Sooo tired, yet I keep coming back. Oh wait, I have no choice. I need to wait and re-​enroll in Nov?

The doctors here are heartless, having the sick patients waiting outside in the extreme cold. This clinic is cruel, I feel sorry for anyone who has this primary care provider, they should switch. What an injustice to the people. They’re mistreated, being scolded, and having to wait in line. It’s a humiliating experience. Another waist of the tax payers money. Two thumbs down :-(

This place is horrible. The physician rushed the entire check up which lasted about 8 minutes. I’m not sure if he understood me or not because there was clearly a language barrier on his end, but I essentially wasted a day here. Just horrible.

When a prospective patient calls, there is no need to be so rude! I called to attempt to make a dental appointment but was turned away. I understood that I have to call on a specific day in order to schedule an appointment, but there is no need to be abrupt and rude. If I were rude to you then you have every right to be rude to me, but I was polite and nice. If their calls really were being recorded, clearly they don’t care. And if it’s one person being rude to a concerned patient, then they ruin it for the rest of the office. There is a thing called COMPASSION, use it! No one should recommend this office!

Making an appointment here is seriously the WORST! Last week they told me to call back the following week because they were completely booked, so I did. Today would be my third day calling in a row! Every time I called they would tell me to leave my number & they will call me back… I never received a call back.
Today I called twice. Every time I was caller #1, I would get the message saying they are receiving a high volume of calls & I had no choice but to leave my number for a call back or to hang up. What do you know, I leave a call back number and then never receive a call back.
I’m only giving stars for Dr. Ma. She really takes time to listen & you won’t feel rushed. She explains everything thoroughly & makes sure you understand. She’s the definition of a good doctor

This place is just the worst!!! I cannot even make a follow-​up appointment with the doctor. I have tried everyday for 2 weeks to make the appointment, I leave a call back number and NEVER get a call back. I will definitely be changing doctor’s because of this. This is how you treat your patients? Nice!!!

One of the employee name Anita, she is very nice and helpful. If you have question about bill, look for her. She helped me to resolve my bill issue.

Horrible. Just horrible. I have tried for a whole week to get an appointment for my son. I call every hour on the hour to make the appointment I leave a call back number and NEVER get a response. I’ve never been to this clinic so this is already screwing up the experience for me. How can you treat you patients this way. This is SUCH an inconvenience when you need to get a check up for school. I do not recommend this place to anyone. I have already switched doctors because of this issue. Horrible customer service.

Rating: 4 Stars
Parking: Come early lot can fill up quickly. If there is a sign that says lot full, you would have to park in the residential area and either walk to signal light and cross or jwalk.
At first I was very reluctant to use this service, but I noticed that at times of struggle… there are programs that assists people that are in a rough patch. I am very grateful for health programs like these that serve the sgv area.
Been coming her for a little over 6 years for checkups, blood tests, xrays (acute fractured on the 4^th digit on the right hand. Don’t ask how), and for medication refills. These services are provided for low income people… either free service or reduce costs on healthcare. Before this… I remember my health insurance policy was close to $ 400 dollars a month with Kaiser.
Services Provided: Women’s and Children clinic, Adult clinic, Dental, Pharmacy, and lab for blood work.
Service: Wait time to get a appt use to take a long time, but after obamacare came along… people can now choose what doctors they want to go to near their area. I stuck with this place because the doctor I have has been good to me over the years.
Recommended: For low income or people that are in a rough patch!

Funny how some expect cavier on a beer budget. If you want better service chances are you will have to pay for it, so considering how most pay next to nothing or nothing, this place is great. You really do get more than what you pay for here.

Horrible horrible horrible!!! My sister and I have to come over here every month for a health checkup, and the ladies at the pediatric window were the rudest people ever! There was a fat blonde lady that was being helpful, but then this other mexican looking lady came over and told the nice blonde lady that she needs to stop being that nice and to tell the patients to go wait in the waiting room until not busy. The mexican lady didn’t even look at us OR told us anything, she just told the nice one to tell us to go away until she called us right in front of us without even acknowledging us. Horrible reception area! But the doctor is great. Dr. Kuo

The sanitation of the area and the service is the ONLY nice thing i can say about this place. The attitude of some of the staff concerns me. Since calling this health center takes a long ass time, me and my mom came here in order to speed things up. I had to help my mom schedule an ultrasound appointment. The lady was busy gossiping with her coworkers while i was waiting in line with my mom. I had to ask her to stop and help my mom schedule an appointment while i maintained a smile that’s hiding my disappointment and impatience. Then she ended giving me a glaring look cuz i interrupted her (uh, excuse ME, but there’s a teenager with his mother here). After scheduling the appointment, we left and i didn’t like that woman. She needs to work on improving her attitude…