Heritage was owned by Moms friend. He sold to Heritage. Parents pre paid for funerals so we would not be burdened. Heritage«LOST» the papers saying what was to be included and what was paid for and directions for type of casket, services, hiring a motorcycle policeman etc. All were«lost» Had to DIG thru old papers for USTOFINDRECEIPTS, OTHERWISEWEWOULDHAVEHAVETOSTARTALLOVERANDLOSEALLTHATPREPAID $$$$$ Moral of story: do not pay in advance for your burial, donate your body to science. Funeral workers do not take mercury fillings out of your mouth. Extreme hi temps r needed to burn u. Mercury + fuel to make body into ashes. POLLUTION!