Premier Coach Works Auto & RV Body Shop

This process here was very frustrating!!! We bought a brand new BEAUTIFUL NEW camper for $ 20,000. It was a minor collision wherein the very back end of our camper met with a parked semi truck’s fender at a gas station. It tore the back wall out a bit at the very back corner. We were able to use a couple tie down’s to hold it in place as we drove a couple hours back to town.
We contacted another company that offered to waive our $ 1,000 deductible and wash and wax our camper. We explained that to Premier Coach and was told they too «would work with (us).» I tried to verify an amount, and FINALLY after persistence I was told they would reduce our deductible by $ 400. We weren’t thrilled about the offer, but agreed to allow them to provide us with an estimate.
When I got the call that the estimate was OVER $ 10,000, I freaked! THAT is crazy that we just purchased this incredible whole camper for $ 20,000 and to repair the small amount of damage is over $ 10,000??? I was once again told that they would work with us «more» on our deductible. I tried to pinpoint an amount, but he declined to specify. BUT, I felt confident that we could get a few hundred dollars more off because I had explained I was considering taking it to the other dealer for an estimate and I was persuaded not to do so by the «feeling» I got that we would be paying less than the $ 600 agreed to prior. My expectation was three to four hundred dollars, just as the original «work with us» discount. Hell, getting our insurance to pay them $ 10,000 surely left a huge margin!
I got several emails updating us and providing us with a firm pick up date. That date came and went. A couple days after said date, I called to find out the coach was not ready. I again freaked out because we needed to get our camper into the dealership for it’s one year warranty work which was DAYS away from expiring!!! We were asked about the problems we had and were assured they would take care of the minor items.
I provided a list. The blinds were missing end caps and one was missing the wand. The windows stick and are hard to open and close. These were important issues to me. They were NOT addressed whatsoever. When I called to go over our enormous itemized bill, I was reminded that they did our warranty work!!! HA!!! To give them credit, they did replace a door knob that was not working properly.
I’ll give them credit for allowing us to keep the camper there beyond it’s final repair completion as my hubby was working an extra hours during a transition that was taking place at his work. HOWEVER, had it been done as promised, we would have been able to pick it up AND get the warranty work done!
We arranged another date for pick up. We call that morning to confirm that we were picking it up. We were told it was «not WASHED.» It was supposed to be washed AND WAXED!
We had arrangements to go camping the next day so we needed our camper so we could load it. They did «offer» to wash the camper, but it would «take some time.» They KNEW we were picking it up on this day and it should have been done prior! We were told it would be WAXED so apparently that promised was not going to be honored, and I’m sure they didn’t think we would know the difference had it been washed.
When we arrived, I immediately noticed the camper was FILTHY and I mean FILTHY!!! I complained to a couple people in the office and the gal at the back desk piped up with her SNOTTY attitude and said, «I offered to wash it!» I said, «It should have already been washed!» She took her hand with her fingers straight up in an upward motion and gave me a «fuck you» sign! I was shocked at her attitude!!!
They tell us we owe $ 1,000! My husband gives them his credit card. I’m saying WAIT A MINUTE! What happened to «working with us»? So, my husband would have paid the $ 1,000 had I not been there! NOT COOL! We instead paid $ 500 when I was expecting to pay far less!!!
So, the guy gives us the keys and sends us on our merry way. What? I would have expected him to do a walk through with us. We did ask if he could look at it with us and he agreed. He was a nice guy.
Well, we attempt to get the camper attached only to realize that they did NOT charge the battery!!! They were NOT on top of having the camper ready for us to pick up!
Ultimately, they did good work, but the process was beyond annoying and the witch in the office needs to get her attitude in check!
1) We paid more than expected.
2) Our camper wasn’t ready when it was supposed to be ready, even though I got emails saying it would be ready.
3) We were not notified it wasn’t ready.
4) Our warranty work deadline passed and work not done.
5) It was not washed or waxed as promised.
6) The battery was not charged and it delayed us.
7) The girl in the office basically flipped me off.
Again, the work was great, so I’m not complaining about the work. However, the repair price was outrageous. Not sure we will use them again if needed.

They did a great job on my vehicle!

Brought my semi here for a simple repair of a leaking power steering component. It was a haul to get there, but so far, well worth the fuel. The semi mechanic, Josh really seems to know what he’s doing and seems fair and honest. We spoke about some of the myriad other issues and tweaks my truck needs and I didn’t get the impression at all that he was hearing the ding of the cash register as we were talking. When the initial job was completed he let me know he had followed up researching parts and prices for the other stuff and pointed out something amiss that I had previously been aware of but hasn’t mentioned. I’m not sure how he had been able to identify the specific issue visually but he did and was absolutely correct. I’ll definitely go back to him again.

My 5^th wheel broke down 80 miles west of Phoenix and was towed to Première coach. Extensive damage to body. Axle etc… Première did excellent work on main body damage and axle. We live in 5^th wheel full time and it took almost 2 months to get my rig back. I had some other issues like I wanted them to check out my hot water heater. They had ample opportunity to look at it while they were waiting for others parts to come in but nothing was happening. I decided to email person coordinating job [was told to handle in this way] still nothing. I spoke with them a few times, still nothing. Day before picking up rig they put someone on it and I was told hot water heater was bad, don’t use it in electric mode and they turned gas off so I couldn’t use it in gas mode either… keep in mind it worked in gas mode when it went in to shop. Told they need couple days to get new heater and set up. They really did not want to do this. They were told to check it out first couple days they had it, I bugged them about it from the start… almost for 2 months… and they DID NOTHING ABOUT IT TIL DAY BEFORE I PICKED IT UP. All I got was a ‘sorry about that’ and I wasn’t going to wait any longer to get back to Florida. This is only one thing of a number of things that made me MOST unhappy with them. I got hot water heater fixed in couple days by mobile repair guy when we got to our site in Florida. New heater, simple fix. Première just didn’t give a S### about it, that simple. I will give them credit for doing a great job on axle, wheels, body that was pushing out from frame. All done in great fashion. But be careful of so called smaller things cause they don’t seem to care about them. And make sure you get insurance check and don’t pay full amount til all is done. They work really close with insurance people so be careful… it is most helpful but can work against you so assert yourself to insurance people about check going to YOU!!! They will have you sign paperwork and in-​bedded in paperwork is permission to cash your check without your signature, it gives them power of attorney to cash. Make sure you don’t let them do this because otherwise you have nothing to control them, that was my mistake. Bottom line is really big things get done well otherwise LOOKOUT. They will put polymer coating on your RV for $ 500.00 which is a good thing but not if job is bad. Mine was done halfway, dirt still on in places and polymer put on over. Not buffed out all over. Job done in hurry. And not in professional manner. Not worth price paid. should get money back for this part of work. A shame a place with so much potential is like this. And in case you are wondering this situation starts from the top with Matt who is the boss.

These guys specialize in RV body work, but they recently worked on my fiancée’s Mustang GT with spectacular results!!!
The bumper and fender needed paint and the passenger door had a crease that needed to be pulled and painted. They did it right and removed all the parts before painting, then blended the adjacent parts to match. It looks like a brand new car!
Their prices are very competitive and the staff is friendly and flexible! Highly recommended for whatever body work you need!!! Thank you, Matt and Corey!!!