O’Reilly Auto Parts

Hands down the best service I’ve ever had from an auto parts store. When I was struggling with installing an oil filter, I brought the filter back and spoke at length to «Gino» about my difficulties. I told him I’d done a hundred oil changes and that it was a mystery to me why this one was so hard. He gave me a new filter at no charge and told me to call him if I had problems. I did. While on the phone with him, he said he’d come to my house on his break and help me with the problem. He actually came, diagnosed the problem, and installed the filter. AMAZING! What’s more is the store lent me the tools I needed to get the job done. No charge!

I have a good experience buying my auto parts, I have visited several auto parts stores but some of them are not too clear and not easy to go through their stock, but O’Reilly Auto Parts is a good place, accessible and the people are nice. I know there are so many places but let try them.

Just wanted a tire guage. They had cheap ones as well as stuff I didn’t need. No sweat.
As I left, dude said, «don’t forget to comment on Unilocal.»
Hilarious!

I went in the other night with a broken headlamp. A young man named «Mark,» found me the item I needed right away and then… proceeded to come out to my car with me and put it in! Even though it was dark, even though I’m sure it is not part of his job description, he came out and EXPERTLY replaced the bulb. It was quite complicated, and I never could have done it by myself. I asked him how come he knew so much and it turns out that he had been through car mechanic school. O’Reilly is SUPER lucky to have this polite, talented and TRAINED young man working for them. This would have cost me a small fortune at a mechanics, and I am very grateful to Mark. O’Reilly should promote him or something.

I bought a light and asked the rep to put it in :(they put it in after 45 min of trying to figure out how they realized it was THE WRONG LIGHT… and I think the assistant manager broke the plastic the snaps the light in… I want to cry

So helpful! My friend and I came in to buy wipers, thinking we’d replace the squeaky ones he had. Their friendly staff asked us how we were doing and after explaining the issue the male employee deduced that the problem could be solved by using a small razor to clear off excess debris. We tried it and sure enough, he was right! $ 1 fix! Thanks O’Rielly!

My housemate’s accord’s left headlight went out so we were goingnto go to Autozone when we passed by here. So we decided this place was closer. The saleperson helped us find the light in a few minutes. We were outside trying to replace the little sucker afterward but it was obstructed by the battery. Then we asked the guy in there to help. He was nice enough to help out change it, got his hands dirty and didn’t even ask or take the tip. Now, that’s some awesome customer service.

Wow! That is the absolute best customer service I have ever received. I was having car issues for the Cali smog test, and Bounoum came to the rescue. He helped diagnose and fix an issue of a part that costs less than three quarters and helped make sure the part was installed correctly. I have never been to O’Reilly and now I plan to go nowhere else. That was impressive! Thank you, Bounoum!

It’s an chain auto-​parts store. What do you really expect? Everyone should know what they’re getting when they go here, as far as product selection and quality/​manufacturer is concerned.
But I’ve had two experiences here now where a couple of the clerks look me up and down, see that I’m not someone who works on cars or in any other skilled hand trade professionally, and sees it as an opportunity to try to run game on me.
The latest such example occurred while I was purchasing a distributor cap. The motherfucking prick behind the counter pretended to call Autozone to price match the part for me, and appeared to fake a conversation in which the Autozone employee didn’t know what a Porsche is (repeatedly saying «no, no a Ford» and «Porsche, fast car, vroom vroom»). After wasting my time, he tells me the part is the same price at their store.
Well guess what, I went home and verified that it was in fact nearly $ 20 cheaper. I went back, talked to a different employee (Paul, a real standup guy by the way, and he actually knows his stuff), and he quickly looks it up and refunds me the difference.
If you ever have to visit this dump, know exactly what you’re looking for and be prepared for either employee ignorance, indifference, or maybe outright malice.

I had a flat tire last week. I got it fixed at my car dealer. When I got out of the parking lot today, though, that same tire looked flat, still. I went to O’Reilly and asked if they could take a look to see if my tire was OK. The cashier named, I think, Bruno, helped me and told me my tires were fine. I then told him that I had a ding in my door that caught against my fender. The cashier took a screwdriver and a piece of cardboard and popped it back out. He fixed the problem and didn’t charge me anything! I told him thank you!

Great service!

We went to buy degreaser for the driveway. The assistant manager who helped us was officious and condescending. When we found the product, we attempted to pay by check (big $ 8) but they wouldn’t take a check with a check number lower than 300. What kind of sense does that make? Very unhelpful. Never thought I would miss Kragens.

I’ve bought stuff here before and not had any issues. They even offered to lend me a battery tester to check the battery in my car.
Yesterday, they sold me the wrong battery even though I gave them the year, model number and engine displacement. Apparently that was not enough info because they asked me the form factor. I didn’t know it but told them I thought it may be a short rather than a long battery. I then asked if there was more than one battery that was recommended when they type in the info, I never got a straight answer so I took the battery they pulled off the shelf.
I ended up having to take it back to O’Reilly in Vallejo and exchange it for the longer one. They then gave me a long one but with the terminals on the wrong side. When I took that battery back again, I checked the screen the guy pulled up and it wasn’t even for a van, it was for a pick-​up truck. After correcting him, I double checked the info and there was ONE option only. The one I needed had a dash in the model number and one with the terminals had an R (for right no doubt since mine needed terminal posts on the left).
Why these guys can not look up a simple part and match the model number exactly with what they give you is beyond me. I would double check the screen or the part against the old part if you don’t want to spend three trips running back and forth to the store like I did.

My wife asked the store employee for a product advise to clean film from our car bumper. He advised a paste that left scratches instead of removing the film. Good thing I tried it first on unexposed part to avoid creating too much damage. Not only they don’t know anything about the products they sell, they refused to take the crap back because a manager was not there and they didn’t know when he is coming back. I guess an idea of knowledgeable or helpful is too hard for these guys to grasp.

I’ve always had pretty good customer service at this location. It is smaller than the one across from El Cerrito Plaza, but perhaps because of this, they notice you and get to helping you faster, which is always a plus. In fact, I have sworn off going to the ECP one (see that review to see why).