Chase Bank

The most horrible experience ever, went in there to cash a check, since i was not an account holder they offered me one, since i declined, they held me there for an hour, didnt even cash my check, claiming that they didnt get authorization to cash it. And they stamp the back of my check so no one will cash it… This branch and bank have horrible reviews everywhere. Do not go to this branch and if this is an example of their service, dont even use this bank.

Never enough tellers but there is always staff standing around. Standing in line as we speak. The day after a holiday and there are only 2 tellers, long line, yet staff standing around greeting ppl.

This branch on the corner of Fairmount & San Pablo specializes in customer DIS-​service. Manager only establishes eye contact and pretends to be friendly when she wants something from you. Tellers are unfriendly and disingenuous. No one looks like they want to be there. They often «encourage» you to use the ATM outside so they can further cut back on the amount of customer «service» they provide. There are a lot of staff present, though many of them appear to be on the Investment side. Everyone ignores the customers.

9:42pm absolutely No light except the chase blue illuminating the ATMs. There is NO way this is safe. In fact the chase parking lot is probably the darkest area on the entire block. As a female I’m kind of out raged and really changes my opinion on Chase and the city of Albany. THUMBS DOWN

Started my checking account here. The set up was fine. However every time I need to see someone to talk about my account, they always take a long time. Two weeks ago, I went in because my debit card wasn’t working. I was waiting for over 30 minutes and when I was finally seen, the lady was very dry and a bit rude. The bank tellers are very nice though, the rest of the accountants are slow and I do agree with one of the other reviews, they seem like they don’t care.

If I could give them 0 stars I would. I avoid going inside this branch like the plague. Incompetence on top of incompetence. They lost a customer with me. Never will I go inside here again and will switch banks at my earliest convenience.
If I ever procure enough money I would buy the bank just so I can fire every single employee in there. Beyond done with this place. It’s a bank how bad can they mess up? These idiots have found a way.

I never had a good experience at this branch, I will never come back here again.

Service is super consistently spotty here. In general, I absolutely dread coming, and do so only when in dire straits. They keep you waiting, the new design and lack of clipboard is strange…
I had some business to do here, and came between the hours of 5−6PM. No lines, quick in and out. This is what I recommend.
2 ATMs by the side of the building closest to San Pablo.
PS Tip: In order to get closest to the branch doors, do enter via SP Ave and turn left once coming in. This lot does not articulate in any way with the EC Plaza… which is a crying shame. My next order of business was Bed bath and Beyond.
Had to go all the way around.

I have been to this bank twice and the people here have treated me very kindly despite my not being one of their customers. The first time was the end of 2011 or the beginning of 2012. I was sent a refund check by a gallery owner I didn’t quite trust. I went in to verify that he had the funds to cover the check before depositing it in my bank, which is right next door. The woman who helped me verified that w/​o compromising his privacy in any way and I deposited the check at my bank and it cleared.
Today I went in to deposit a check into the account of the breeder of our new dog, Trillium (see the photos in my profile pictures) whom we will welcome into our family Sunday. She’s almost 9 months old, a tricolor English Setter who would have been a show dog had her bite not gone off. Fortunately such things don’t matter to us as we’re more interested in her temperament and personality. Monica, who helped me at the bank today, was again welcoming and kind. I draw a distinction between the bank and the people who work there. I’m general mistrustful, even hostile toward big banks, but the people at this branch of Chase have impressed me.

i bank at chase and almost always have great luck with the people that work there. i went to the bank the other day and was greeted by the ladies at the front with a very friendly hello and welcome to chase. it was a nice. made me smile… when i was in line waiting the teller kept all of us informed that he would be with us shortly. as i was leaving the ladies at the front desk again with a happy smile said thank you for coming and to have a great day… something was different this time around going to the bank… i had to tell them great job… it feels good to get great customer service… it was a pleasant feeling and made my day… thumbs up to chase bank and management… keep up the good service…
a happy customer…

I’ve been with Chase since it was WAMU. I was 16yrs old in 2001 when I opened up with them. Till I started working for Chase Feb 2012, I changed my acc to «Chase» with out any WAMU influences to my acc. So, anyway, I am no longer a Chase Employee and hated working there, because managers at this particular branch were mean! They don’t give a shit about anything! They don’t care about your schedule either! I’ve worked since I was 14yrs old & I’ve never had a job where they didn’t care about your life! They only care about making the customers happy, which of course we would do, but they should care about the staff too! I’ve never seen the most fakest people in my life either! I hate fake people! I tell ya, I’ve been a customer for WAMU/​Chase since 2001 & since I worked with them, I finally wanna say I am on the urge to finally changing banks after all these years. Its true, customers come up & complain about fees and such. Now, that I am not a Chase employee & is a regular customer now, it doesn’t matter what kind of acc you have with them, there are so much fees! Being unemployed is worse! How r you supposed to stay a certain amount in your acc with no money coming in from anywhere! Then, more fees will build up! Like I said, maybe its just this branch that doesn’t care about staffs’ life, but the fee thing is overrated in general. I wished I was able to work in other Chase Banks, maybe I wouldn’t have been this bitchy. The only reason y I gave this branch 2 stars and not 1, is cause some of the customers were really nice & the rest of the staff were really nice to me too while I worked there. DON’T WORK FOR THIS BRANCH!!!

I’m at this ATM weekly, at the minimum. I hated the ATM when it used to be a WAMU. Ever since Chase took over and upgraded the machines, getting cash and depositing checks and cash is a breeze.
The few times I’m in the branch, there was hardly a line, which was great. The last time I was in, there was a line of 2 people. Once I was next, one of the account representatives took care of my transaction at his desk. So, not only was I helped, but I got to sit down, too!
Back when I had cash, I did come in to see if I could invest some spare cash with them. I talked with one of their representatives about options, and he never contacted me. So, I put my money in another bank. Normally, I would have taken off a star for non-​communication. But this was a few weeks before WAMU imploded and had to be bought by Chase.
I don’t know if the security guard (who is probably Sikh with his turban) is still there. He’s very nice.

While I’m delighted to live close to a branch of my bank, this particular branch sucks!
Avoid going in on Saturday because the lines are RIDICULOUSLY long and no one seems to be that eager to help out in a timely fashion. I also had a helluva time finding a place to park my bike since there were no bike racks or free standing poles save the handicapped ones in the parking lot. Seriously? Bicyclists need love too!

This is a decent enough bank (I guess now technically JP Morgan Chase, but the WAMU signs are still up and the staff is still the same).
They have fairly traditional service in most regards. Everyone including the security guard is polite, courteous, and friendly. As it should be, it is not really a note-​worthy excursion.
Although almost every time I go in (once a month), I am asked by the teller if I want to open a credit card account. My current response «you always ask, but the answer will always be no» has started to curb the offers — the three morning tellers are beginning to recognize me.
But why am I reviewing this place, because I just had the most hilarious experience. One of the tellers was flirting with me … Seriously, I’d rather take the credit card. It wasn’t inappropriate just down right hilarious — the way he asked me «Ms. K, Is there anything else I can do for you?»
Very very random!
And then I thought about how my grandfather met my grandmother when she was a teller at a bank, and just wonder how that ever happened without said awkwardness. Maybe I should stick to the ATM.

My grandma came home from Wamu yesterday afternoon absolutely ecstatic that she was given free gifts for opening up a new account. But as to why Wamu was giving out free $ 5 gift cards to Starbucks and ice cream scoopers is beyond me. I mean come on: that’s hella random.

Faster than the Downtown Berkeley location, slower than the Solano location. Never an in-​and-​out experience. A very inattentive security guard sits at the door. Maybe that’s her trap.