Mor Furniture for Less

My husband and I went into the store looking for a new couch. The sales associates were all very friendly and welcoming. I didn’t feel attacked right after walking in to be pressured into buying something. Our sales associate Abraham was so nice, offered refreshments to us, and gave my daughter who is 3 two different balloons and a tape measure. It made her whole night! He was patient while we went up and down the stairs several times, helped us design our living room with different pieces. This was by far a fabulous experience and I will shop here again when I need more furniture.

This is the 2^nd time we’ve gone to them. Both times, the deliveries have been late. The first one didn’t show up until 9 at night. Today it was supposed to be delivered between 1 and 5, and I was supposed to receive a call 2 hours before hand. That is what I set up in the store with the salesperson. I still haven’t received the call yet, so I called them. They are running late by an estimated 30 minutes. This after I left work early, in the event that they would be in the early part of the spectrum. Additionally, I was charged 119.99 for delivery of a queen bed. When I click on the link that came in the text message, it says for 1 item, the charge should be 79.99. When I call the salesperson about this, he states that if we had just ordered the headboard and siderails, it would be 69.99, but with mattress, it would be 119.99. I’ve lost trust in them, and we will not go back to them.

I came in this month looking for a few new items to redo our house. I got the pleasure of working with Melva. She’s very detail oriented, knows her furniture really well, and ultimately wanted us to leave happy. Normally, I absolutely hate working with salesmen, I hate the pushiness of it. She took her time with us and formed a relationship first which was very nice. We left happy with a few pieces of furniture and a smile on our face. Thanks Melva!

Went there to buy couches and everything went fine than got invited back for the «VIP» Mother’s Day event with an email that said everything store wide 20% off excluding some mattresses well that’s ok we were looking at dining room sets anyway, well after they get you in there is when they say oh well no that’s only 20% off with this certain bank… VERY MISLEADING this will be something we think about before doing business there again. Not very good at customer service

Very professional and courteous. Brandon Robertson is one of the best salesman I’ve ever personally worked with. Ask for him if you want a great experience in buying anything for your personal space.

My boyfriend and I were moving so we needed to find some great furniture to fill the place. We decided to go to mor in El Cajon. It’s such a nice big store. We were actually just going to look and get some ideas since we didn’t have any measurements of our place. We were greeted instantly and then I saw an old friend of mine, Brandon Robertson. We hadn’t seen each other in years, he was so patient and amazing with us. He got us the best deal with 5 years no interest on everything that we couldn’t pass it up. The hardest thing to pick out was our bedroom set. We are super picky people ;). And Brandon showed us one on his phone and we fell in love. Everything got delivered last night and it all looks amazing. I would definetely recommend Brandon to anyone I know.

Came to mor furniture with the wife to get an idea of the prices. Almost instantly as we walked in we were welcomed by a nice gentleman by the name of Nolan. He greeted us and informed us the sales going on. As me and my wife continued to look around we was very helpful with his knowledge of furniture and choosing the best one for the price. He wasn’t down our necks at all like other places or forcing us to buy anything at all which we liked. Although we were just looking it’s safe to say when we do come back were going to make sure Nolan is there cause he was truly a class act guy.

6 months ago I spent nearly $ 12,000 at this store. Overall, the furniture is of decent quality. There were several minor defects in finishes and the assembly was not altogether thorough. I had to re-​tighten almost every piece after delivery.
One piece of furniture I bought is a Key West sectional couch. This is a complete waste of nearly $ 3000. Since got the couch, it has constantly ‘leaked’ feathers. my house is covered in them. Aside from the mess, as the feathers work their way out, the sharp bases protrude through the fabric, scrat hing and poking us as we sit on the couch. I bought every coverage they offered since I was spending quite a bit of money on this. We thought it might be a temporary issue, but after six months, the cushion barely hold their shape and the feathers continue to pour out.
I reached out to MOR customer service and they told me I need to strip all of the covers off of the cushions, and remove any excess feathers. Further, they said I need to repeat this monthly. The amount of work involved in doing this is absurd. I shouldn’t have to work this hard to enjoy my furniture. HORRIBLE CUSTOMER SERVICE. I recomend you you try another furniture retailer. The quality will not be hard to match, and it would be hard to go backwards with regard to integrity and service.

My Fiancé and I have been shopping around for a couch for a few months and have gone into the Mor store in El Cajon multiple times. Kash has been there to help us every time. He is so knowledgeable and patient. He never tried to pressure us into buying something we didn’t want. He took the time to go over all of our options. We had our eye on a certain couch and last weekend it went on sale. Kash was kind enough to give me a call and let me know so we could come down and get it at the sale price. Whenever we need new furniture in the future we will only go to Kash!

Went to this store in El Cajon! Came from the imperial valley! David was very helpful!!!

Went in to purchase a sectional for my apartment and was told specifically that it would fit through the door frame although the I live on the second story. When delivery came it unfortunately didn’t fit and broke my heart. I fell in love with a specific sectional and didn’t want to choose another. I went in that same day to try and fix things and Didn’t have much luck. The next day I went In again and Abraham immediately solved the issue and suggested two chaises to go with the armless love seat instead of the sofa. He made my experience at Mor great and I’ll definitely be back to make additional purchases. He also suggested a nice place to find an ottoman that I was looking for, even though he wouldn’t be the one to sell it to me. Overall Abraham is my nigga!!!

I normally do not like the sales tactics in mor,
But Nolan was superb. He let us have space and do our own thing, and was able to still meet our needs. And we sang good burger tunes and talked about space jam.

I give an upgrade because of some fabulous customer service for trying to salvage the day but in the end I am not very happy with the quality of the furniture.

My experience at Mor was really good from start to finish. Brandon at the store was great, and delivery was great. They actually delivered a day early after making sure it was fine. HOWEVER, the furniture itself was flawed. The tv console came wrapped in several layers of plastic to protect it, which was not opened before the delivery guys left. FUTURE REFERENCE: always completely open prior to them leaving! Once we opened it and saw the problem we were really disappointed, especially after seeing that they basically have a strict no refund policy. When I called customer service, Abraham was the one I eventually ended up working with. He was determined to resolve our issues, and ultimately we were satisfied with the outcome. I would definitely buy from them again!

My husband & I just brought new Tempura Pedic bed & a couch. Our sales person James Daniel at El Cajon showroom was informative.patient.pleasant & professional to work with. We even were able to get our bed same day delivery. So awesome! We are very happy & we sleep so much better.

I felt compelled to write Abraham a review due to his excellent customer service. He made my purchase very simple and easy. He did not pressure me in any way like most sales people are. He’s definitely an asset to Mor Furniture! I couldn’t be happier thank you so much for your help!

Update: the store contacted me and made it so I can get my delivery tomorrow :) great sales team.
I am so disappointed :(after great service in the store we picked out a trundle bunk bed for our three boys. Getting it delivered and assembled was important to us being that I am 8 months pregnant and can’t do it on my own. Our sales representative told us that it couldn’t be delivered until Dec 8. Witch was fine with us. We received a call and they told us that they couldn’t do it on the 8^th. But could the next day on the 9^th. We called yesterday (the 8^th) to make sure everything would be fine for today’s delivery they said it’s fine and couldn’t tell us the time but would call 4 hours ahead. So this morning we woke up at 7 to throw out there old beds and make room for the new one. We got everything ready and told the kids about it before dropping them off at school. We call at 8 only to find out that they moved our delivery date to the 22^nd… we asked why they said everything was fine and then moved they date and they said they are missing a piece and tried to call on the 6^th. We never received that call and where even told yesterday that everything was fine. So we cancelled… and our kids don’t have a bed. Now we are forced to go somewhere else and try to get someone to deliver today with is going to cost us a lot more money than we where planning. :(
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Update: Mor had contacted me the day after my original post and were very helpful in making turning this situation into a positive one. I’m glad that they did, it shows that they do care about their customers and value their relationships with them. The salesmen were also very helpful when I came into the store again and made it hassle free. The delivery was quick and easy as well.
Overall, I’m happy with the way things turned out. Thank you for making the situation right Mor furniture.

Went into mor warehouse yesterday it was easy to find had big signs where to pick up.
Went inside was greeted and was told to wait a couple minutes. Eddie the guy working there was very attentive, helpful and got me in and out very fast. Then when i left gave me two water-​bottles for the road which was very nice of him; it was like 100+ degrees outside. So thanks to him made the experience very good. Thanks

The team of Marcus and Brandon were great we been here for about 5 hrs and they were patient thru the whole process of getting furniture.
As soon as we came thru the doors Marcus greeted us and got us started right away, thanks so much Mor. .. :-)