Mark Muffler Shop

I wish I could give a negative rating. I too after reading all the positive reviews thought that Mark Muffler would be a sure bet. But, boy were we wrong. We had car towed there after car wouldn’t start, the car was dropped off on Friday, on Tuesday we got a call and they are running diagnostics, on Wednesday we are told it was the starter and to pick up car. We pay and are heading out, I proceed to leave with another vehicle and husband gets in the repaired car and notices the brake light is on and wants them to look at, Mark proceed to tell him that the brake line is broken and they don’t do that kind of repair there. They hand him the keys and tell him to be careful. We come in with a starter issue and he allows him to leave with a broken brake line. So, my husband takes the back roads and gets home safely. Luckily he nor anyone else was injured. Not only is what they did unprofessional and morally dangerous. It could be criminal if, if someone had gotten injured or killed. I find it unreasonable to think that they did not see the light on dashboard prior to giving us the keys and that is also deceitful and worrisome. Glad it wasn’t an elderly senior or mother with children in car. I would not give ANY business to this location.

Always honest and fair, will help you save money. Looking to keep customers for the long haul, rather than just rob them blind once.

This is simply the very best car repair place I’ve ever found! They are completely professional in every way you can count. I’ve had two different cars in their shop and both were fixed exactly as they said they would, but most importantly to me, Mark (owner) and ALL of the other employees have treated me right. The pricing is always explained in great detail (and on one occasion even discounted on some select items since I had a very large repair being done) and I have complete confidence that their work will always be done right!
Also, they have really worked hard to make the necessary car repairs for me as quickly as possible. They have worked me into their crowded repair schedule on short notice and then worked hard to be done before closing time. I live nearby the shop and Mark has stayed open after closing to complete repairs, and then also given me extra time to come by and settle the bill. You do not find this at many other car repair shops. But most importantly, when you have used cars with high mileage like I do, when you have a repair done you want to trust that your car will just work right-​that your money was not wasted. You can trust Mark and his crew to make it ok. No they don’t do absolutely everything on cars (I needed very heavy transmission work on a car they couldn’t do but they did refer me to a great local transmission specialist) but the work they do do for you will be amazing. These guys have worked hard to earn and keep my business and I highly endorse them in every way possible!

Just had another repair done using mark. I’ve been coming to him for my automotive needs for over 8 years now. He and his staff always work with my time restraints and my budget. He always clearly communicates what him and his staff are going to do before work is performed and always stays honest to his quote. Mark went above and beyond today by sending an employee to pick me up when my car was finished so I wouldn’t have to walk to the shop in the cold weather. I will always give mark my business and highly recommend his services to everyone.

The most honest, fair repair shop i’ve ever dealt with. Mark will tell you what you need to repair your car and not try to up sell you on things you don’t need. Simple as that! I guarantee if you have a muffler or brake issue these guys will be the ones to correctly diagnose the problem and charge a fair price and produce quality work. There is a reason they have been in business for many years.

I brought my Acadia in with a loud noise caused by the power steering. These guys went out of their way to do everything they could to help me avoid having to replace the power steering rack… a very expensive repair.
I really appreciated the extra steps they took and research put into the issue to avoid an expensive repair. They were timely with phone calls and letting me know how things were going. I’d highly recommend them to anyone needing a good honest mechanic… we will be going back!

One of the Honest mechanic shop i have ever come across in US. They know what they are doing and they are compassionate. If the work they did is actually less than what they quoted for, they would reduce the price (which we would never know) they are honest.

Why does a catalytic converter fail again? Thought we’d fixed the seal that was blowing a little radiator fluid through the Grand Prix’s exhaust. Not really sure why it happened. Even so, Mark Muffler found a way to give us a 50% credit on the new part when I presented the receipt from 2010. That was awesome. Now, if the catalytic converter would just last for a reasonable length of time.
Everything from the first review holds true.

My dad and I have been taking our cars to Mark Muffler for years. Actually, that should say it all for the review; returning to the same mechanics for years means they’re doing it right!
Mark Muffler is always professional, friendly, and willing to work around your schedule. They have continuously done an excellent job with whatever I have brought my car in for. They even installed my new headlight units, though that is not necessarily what they do. They are fair in price and my final bill has often been less than their original estimate.
My car is a 2001 Nissan and it runs like a top thanks to them!
As an example: I just recently took my car in to have its brakes checked. They did another excellent job and they even tried to save me some money by not replacing the front rotors. They explained that the rotors COULD be replaced, but felt they still had some life left in them. They also stated to me that if I wasn’t comfortable with that, they would do whatever I asked them to do. My brakes have been working just fine and I can’t tell you how nice it is to have such honest people working on my car.
In their profession they truly understand that it’s not about the initial money they take in– it’s about honesty, quality, and the customer. That’s why my father and I keep returning.
If you’re looking for an outstanding mechanic in the Edwardsville/​Glen Carbon area, I would not hesitate to recommend Mark Muffler.
Keep up the exemplary work!

Mark is very professional, competent, fair and a great communicator.
I am afraid to say this, but I trust him.