Reliable Floor Coverings

We had our floors replaced over the past year. The 1^st subcontractor that was sent to us left a few places with more floor creeks than started with. When we began the next phase we brought this to their attention, all we got from the sales person was a laugh. The 2^nd subcontractor they sent left three of our rooms with bulging carpet in the middle of each room, did not properly fit the carpet. When replaced our bathroom floors left air pockets so the floors are a bit wavy. We did have the carpet fixed. Very disappointed that this «family» operation cannot hire qualified contractors.

I contacted this company to provide me with estimates for new flooring in several areas of my house. I wanted quotes on options of going with tile vs. vinyl. I was told that I could check grout colors in their showroom and that I would receive my estimate within 1 – 2 days of the measurement. I received one 3 days later with a promise that the others would come the next day. They came 2 more days later and only after I prompted them. The estimates appeared to have been slapped together in a hurry. I didn’t get the options that I’d asked for and when I pointed that out, I got an option that I had specifically said I didn’t want. Also, I went to the showroom to look at grout and all that had were pictures of it and not the tiles I wanted to see it with. Needless to say I will not bother with this company. If they are this flakey and UNReliable, I can only imagine what the installation would be like.

So I was helping a friend move that just bought a house in this area, and they needed to get some updates in the carpet, and wood floors. I asked if I could go along, because I am in the same boat. We started at one of the local chain big orange box disappointments, and realized quickly that the service was less than informative, and at best, disappointing! We decided to try and shop local, and ended up at Reliable Floors. First impression: mom and pop, five minutes later: wow! What you do not see from the street, will quickly amaze you with what is inside. The first floor has a great tile selection, and some fantastic area rug choices that can hit most any budget… I can even buy Made in USA!!! Go upstairs, whoa. The people were extremely friendly, they are FAMILY owned (!!), and have been in Edmonds apparently forever. I ended up getting new carpet for the upstairs (have to wait on the wood), and I will for sure be back to them for the rest of the updates. I could not be more pleased with the balance of service, price, and quality of the installation they did. They really live by the fact that they are a local company and take pride in that in everything.