Matuska Heating Service

Called three times and left messages. Never received a return call. My neighbor also called them about new HVAC system install. He also never got a call back. If you can’t at least return calls or put a message on your machine saying you’re too busy for new business, you’re not good with customer service.

Things didn’t start well and went severely downhill. Matuska installed a replacement water tank for our boiler system in April of last year. Before long, we had a minor leak. I called and they fixed it. So far, so good. (Or at least, good enough.) Then yet another leak; this time around November. Since then, I have called them around a dozen times. After 6 calls and messages, I got a response in late December: «We’re busy; call back in January.» I’ve called another half-​dozen times with no response at all. (The operators who answer claim they only take calls and pass along messages.) I can’t even get an acknowledgement. So overall: poor quality work and inexcusably bad service.

Fantastic service! Had my AC up and running 2 hours after I called them, extremely fair prices.

John Matuska has been cleaning and maintaining my furnace for years and years. This last time another guy came over. Twice in a conversation he said he was going to (a) shoot the neighbor’s cat, and (b) shoot his daughter’s boyfriend. He was not joking. I felt slightly frightened by him. I will not use Matuska again if this guy ever is the service man.

Our furnace is so old it’s hard to get parts. Our repair man didn’t hesitate and rewired/​fixed everything that was broken and had it up and running in less than an hour. Great service, quality work.

Wow!
My furnace quit this AM. I called Matuska at about noon, and was told the repairman would call me back. He did, withing ten minutes, and said he’d be here this afternoon. He was here about 3:45. In all, the cavalry came over the hill in less than four hours. Amazing.
BTW — the company has been run by the same family since 1971.
Six stars?

Finding an honest heating and air conditioning company is no longer a chore. The folks at Matuska have earned my trust and respect.
Early this morning, my furnace stopped blowing air through the vents, and a very hot smell started coming out of the air intake vents. After calling Matuska, they returned my call almost immediately and set up an appointment for today. They showed up (on time, I might add) and spent some time diagnosing my problem.
I was fully expecting to hear how I needed to replace the entire motor ($$$). Instead, the repair person said it was just a $ 10 capacitor. He replaced the capacitor, and gave me a bill WAY lower than I expected.
Honestly letting me know what was wrong rather than inflating and bilking a customer has earned Matuska a customer for life!

My furnace stopped working. And not in the Christmas Story way where I just pound on it till it starts working, but in the dead, not working at all way. John’s number was taped to the furnace by the last owners of the house so I figured, what the hell, I’ll give it a try. John showed up on the day I called him around 5:00. He was at my home for about 46 minutes and fixed the furnace and only charged me about $ 150 bucks.
No drama, no haggling. Just fast friendly service.

Just had the Matuska guys out here today. Our heat had been turning off and on very quickly without actually heating up the house so we were really in need of a fix.
The Matuska guy that came out, Dave, was super friendly, diagnosed the problem quickly and fixed it quickly. The cost was also reasonable, they ended up charging $ 153 for the whole thing. Even though he was only here for a about an hour, I was happy to pay that.
I highly recommend these guys for thier efficiency and know-​how.