Community Health Center of Snohomish County

This was my second time going to CHC and I’m on 22 and haven’t had many health issues, I was referred by another doctors office to come here, i trusted that given medical advice from another place so I made an appointment and as I am on the phone I am asking if they can do what I need done and I am being told ofcourse and also being encouraged to get a whole physical done and me not having one in a few years I was open to it as I get there I fill out paperwork put down everything I need help with, as I get done they already call my name I get to the room nurse asks me all the questions and I’m giving her also my health concerns.
I then see her write it all down for the doctor and tell me the doctor will be in okay but I say don’t you need my paperwork you had me right down in the waiting room? You guys never asked for it back and kinda forgot anyways she says nothing and the doctor comes in she skips through questions making them pretty fast and when I’m telling her my own concerns she goes around the questions she quick checks my ears and heart but as she puts the medical tool in my ear she shoved it in too far didn’t think anything much of it thought it was a little weird but she knew what she was doing I thought then she says get undressed so we could do a Pap smear because might as well its been 3 and half years I get undressed she comes back in when I’m ready and looks at me and asks a few questions about birth control I tell her what I’m wanting and she tells me no I think it’s better if we get you the one they are gonna have to put in my arm you are gonna have to make an appointment next week to come back for it I was fine with it since she was persistent on it, then as she was getting everything ready for the Pap smear she tells me you know what since it hasn’t been five years you still wanna go ahead and do it? I ofcourse said yea I’m already here but that’s when I started feeling she was being very pushy cause I wasn’t saying no, she seems a little flustered she had to spend another 5 mins doing it and she quickly went through the process and very painful and was done and said okay your done nice meeting you and I’ll see you next week she did one more thing for me I asked her to do and reminded her twice about it, the nurse came back in anyways long story short I’m very tramatized by the service they didn’t care and as I left I new they wanted me to be out cause they left on their lunch break as I was leaving, i came home within 2 hours and had a ear ache and today I have it on the other side as well as having a painful bump down their from the Pap smear, I’m in pain and don’t know what to do please ppl do something about this place I don’t want them doing this to another innocent person just because we are low income treat us with compassion

When I saw the other bad reviews, I had to put my two cents in. CHC Edmonds was opened in Sept 2014 and it is a lovely building with carpets on concrete floors, exposed pipes, warm wood tables and wall décor, and little waterfall on the walls– they went for a modern theme. There is a flat screen on one wall and magazines on the end tables. It is not the warm and cozy doctor’s office most of us are accustomed to but I’m sure concrete is easier to clean up than office carpeting. It has always been clean when I went and I’ve been going there for about a year since moving back to Seattle without job prospects.
There are two floors. Medical is on the first floor. Dental and pharmacy on the lower floor. The signs are written in English, Spanish, and Korean. The staff try their best to be clear, direct, and helpful. They encourage patients to sign up for the online portal to manage their healthcare.
Sometimes, the doctors do run late– one time I had to wait 45 min because a physician’s assistant called in sick so there was one working for the two doctors on schedule. Other times, they run late because of the clients. It’s annoying, but that’s life too. They do apologize for the lateness, though.
I’m sorry if other people had horrible experiences but my doctor (Dr. Bly), dentist, and the staff that helped me have been helpful and friendly. The only thing that annoys me is my doctor’s availability– she splits her week between two clinics so her spots fill up really fast. I wanted her because of her specialty and my own health stuff, and she’s super great. My dental experience was fine. I told the dentist and her assistant any issues I had in the past and they were great. The pharmacy is really accommodating. I had a long trip this summer and worried that I wouldn’t have enough medication. The pharmacist consulted my insurance plan and the calendar and worked out a way for me to pick up a refill two days before I left, which was the earliest (maybe even earlier) I could pick-​up for that month. They even refilled my meds for three months afterwards without me calling in to make sure that I was getting my medication.
It sucks not being able to have an insurance of your choice or having what you consider good insurance. I’m thankful there are providers willing to work with people who have less options and just as much need.

If I could review ⁰⁄₅ stars, I would. My experience getting a tooth filling has never been as frightening, traumatizing, insulting or scary ever in my life, until I have gotten work done at CHC in Edmonds. I am still sitting here in shock with my experience feeling seriously concerned about my filling and still not believing what happened to me.
First of all, every staff member of this clinic (I have only had experience with the dental department) is incompetent, unprofessional and either stupid, rude or both. Setting up appointments with the receptionists are a daunting task because they clearly don’t know what they’re doing. My initial experience with my «dentist’ and his «dental assistant» was strange and unsettling. They mumbled, rushed, were unclear about what they were talking about and lacked any sense of professionalism. I have gotten work done in foreign countries and THEIR service was better than what was going on here.
Fast forward to getting my first filling done after my first strange consultation, I was in for a horrible wake up call. I was told «you’re getting a quick filling» only after finding out they were not working on my worst cavity because they failed to schedule me enough time for the appointment like they said they did. The rude, crass dental assistant starts shoving dental instruments in my mouth with no prior warning or communication. I might as well be a sack of dirt with how little communication was going on through the process. The so-​called «doctor» who should be leading the process is equally rude and incompetent and does the most SHOCKING thing I have ever experienced by a medical professional. THE DOCTOR GRABS A SYRINGE WITH NOVA-​CANE AND INJECTS IT IN MY MOUTH WITH NO EXPLANATION OR WARNING. The doctor says NOTHING about the syringe. Doesn’t even say if it is a syringe, the purpose, or gives me a prior warning. Literally just went straight to my mouth with it. I was beyond insulted. I wanted to cry because right at that moment I knew I meant nothing to the doctor. The rest of the filling was all downhill from there. They speeded through the process like it was a race and they were BARKING orders at me. The rude assistant is barking at me to bite and open my mouth to check if the filling was the right size, but she is talking so fast I cannot understand a word she is saying.
she said «grind your teeth back and forth» and managed to say that so fast I thought she was speaking in another language. The doctor could see my confusion but couldn’t take a minute out of his day to clarify what I needed to do. They were so impatient they literally skipped that step because they weren’t willing to speak NORMALLY so i could UNDERSTAND them.
I finally said «huh»? because I was so freaking confused. Then this freakin’ assistant shouts at me to «grind my teeth back and forth» like an order as if I was such an idiot.
I cannot believe what happened to me. I feel borderline assaulted and abused. This is not how health professionals should behave no matter where they work and they should have their licenses stripped.
STAY AWAY.

This place is seriously the worst medical place ever. Yes, I get it is the clinic for people who can’t afford/don’t have access to/don’t have jobs/​are disabled so the doctors probably aren’t making as much as they should and it’s not going to be the best service. But still. It is ridiculously awful.
The lobby always feels disgusting and not clean. Bathrooms are the same.
The people at the front/​on the phones don’t know what the heck they’re doing and cannot answer simple questions.
Everyone is always running behind. I’ve sat and waited with my fiancé for 45+ minutes past his appointment time in the lobby. When we ask what is going on or how much longer it will be they say they’ll get him right back, and even more time passes by.
Cannot wait for his work insurance to kick in so he doesn’t have to deal with this place anymore.