Chili’s Grill & Bar

I’ve had great experiences at different locations but after today’s lunch I’m very disappointed. I sit at the bar where my drink order was promptly taken… But I was never offered a menu. I waited 10 minuets before having to ask. The bar staff was busy checking their phones. The food was cold and completely dissatisfying. This will probably be the last time I visit this location. The staff was very polite and friendly.

Chills is a big chain restaurant so they are extremely busy Friday nights. I get it but for being in Oklahoma this was by far the worst customer service I received. The hostess was nice, but the waitress and other people I had to ask for help were rude. My waitress wasn’t wearing a name tag so I can’t name her, but my experience was not that good this time. when your waitress says to you «did you just get got?» Ask for a new one immediately. Or «sorry I checked out ok you guys and disappeared, I’m back now.» I was like what is going on here? However the manager saved the day. He was super sweet and helped us until we left. Sorry for a sad review Chili’s I still love your food!

I kind of can’t believe I am rating a chain restaurant so high but we have had two great experiences here in the last couple of months.
Both times we came in with a large party and even though it was busy we were seated right away. The servers were great and attentive. The food was what surprised me, I had low expectations, but even if I had not set the bar low in my mind, the food was great! I had not been to a Chili’s in a long time and the menu is unrecognizable — in a good way! A lot of fresh items. The steaks were all cooked as we ordered and seasoned nicely. The burgers were juicy. The salads and veggies were fresh. The sides were amazing. The drinks were good and strong and came out from the bar to our table quickly. The two things that were not so great was that both times the service really tapered off at the end of the meal. The servers were both attentive at first but then got busy and it took a long time to finish up the check and get out of there. Also, what is up with the drink and food order tablet at the tables. It worked okay for ordering but then the server spent quite a bit of time undoing whatever damage it did to our bill when we tried to pay with it. We are paying the server to take the order, and then take the payment at the end — so why is a tablet at the table necessary.
Anyway, busy inside so must be a good sign. Especially considering the terrible construction going on on Broadway right in front for months and months now. I would have never put it on the list to compete well with Charlestons and Outback that are right next door but it is definitely in the running and was surprisingly good.

My experience here was great. Good food, served quick and hot (very hot so be careful), friendly staff and lots of tv’s to watch the games on. I don’t have any comments on drinks.

My husband and I both got some sort of chicken, and both dishes were almost inedible. Our waitress was nice just pretty slow; she started working the bar in the middle of our dinner too so we got neglected after that. I also ordered a to go soft drink and our waitress gave me a child size and a person in another section got the big cup. Not worth eating at. Much better choices in Edmond.

We came in after a funeral service with quite a few people and they had no clue how to accommodate. They gave us two servers but were so disorganized and messed up on several of our orders and didn’t give us our appetizers on time. And they also didn’t know when to refill our drinks. 2 stars because they have a military discount which we always appreciate!

Great steak. Drink was weak so I just doubled up on the shot. the service was great. She was very upbeat and on her toes… this Edmond location is the best location thus far.

We do not usually go here to eat, but have been here twice in the last week. I don;t have enough good things to say about this establishment. Not sure who the new management is but they have really turned this place around. The food/​drinks and most impressively the service is unmatched. If you have read my reviews you know I don’ easily grant positive reviews that are not deserved! We will be back again soon. Keep up the good work Chilis Edmond. Staff and management!

I went to Chili’s tonight and I ordered my California Club online at 5:48 pm. I went to pick up my food around 6 and waited until the cashier got off the phone to pay for my food. My ticket says I paid at 6:11pm. I waited approximately 10 minutes after the time I actually arrived to receive my food and my California Club Sandwich was cold, not wrapped in foil, sloppy, and the torn up bread had slid off the sandwich. I asked the girl who brought my food to me for some toothpicks so I could hold my sandwich together and she said that they only had the long toothpicks and they would poke through the container. Then I asked her to tell the kitchen to heat my cold sandwich. She asked, «The whole sandwich?» to which I replied, «Yes, at least the meat.» The girl brought me another sandwich with new, warm bread. I took my food home, opened my sandwich (which still wasn’t wrapped in foil) and discovered the meat and cheese was still refrigerator cold. I drove 7 miles back to Chili’s to get a refund and the manager told me, as he coughed over my food, that he would have his staff remake the food but it was my fault the food was cold because I took too long (23 min) to pick it up. I asked him, «If the food was waiting on me, then why did I have to wait 10 minutes for it? He stammered over his words and said, «Oh, I thought it was just sitting back there because you weren’t here yet.» Then he came up with another lie and said that the California Club is usually served cold. I told him the one on Classen always makes it hot and it shouldn’t matter if the sandwich is normally served cold because I asked for them to heat it up. (After I left I thought, «If the sandwich is normally served cold anyway, then why did he blame the sandwich being cold on me taking too long to pick it up?») After the manager grew tired from arguing with me, he offered to recook my food for the 3^rd time. I declined because I knew he was just going to reheat that same sandwich and fries he was coughing over. Worst Chili’s experience ever. I’m glad the manager didn’t offer any coupons or anything because I definitely will not go back. I will say the young lady who brought my food to me was very nice and tried but the manager was the bottom of a donkey.

I have been a frequent customer here in Edmond for years… tonight was cluster… the bar took forever. .my martini was in a margarieta glass. my food order was wrong… the manager came by to apologize. .offered no discount. .then they double charged my bill for it. …it made me sad.
It might be a long time before I go back.

This is the worst Chili’s that ever was. Just don’t go here. Unless you want a terrible server and mediocre food, this is not the place to go. Dare I say it, but this one time Apple Bee’s across the street is even better than this place. Don’t go to this location!!!

Where should I start… we were greeted and seated quickly and our waitress was at our table within 3 min of us sitting but that would be pretty much the only time I saw her. One of my child’s drinks had something nasty on the underside of it and it seemed like I was bugging our waitress when we asked for a new drink while snatching the cup from my wife she walked away without a word. One of our appetizers showed up on time and was good not brought by our waitress. Then the waiting game began… it was about 30 min with no waitress. We had used plates and empty cups and no waitress … then food arrives not brought by our waitress but a manager. and lucky me mine had hair in it so I play the waiting game again while my family eats. After 10 mins I get my meal and it looks like it was microwaved. Then the manager shows up and asks how everything is I respond with what I have described above and he says that he will take care of our dessert oh and I finally get my other appetizer as well the manager brought it. So we finish our meal and order our desserts. They arrive promptly and are wonderful. Then the fun begins again they discounted one of the 3 we bought so I talk to manager and he responds with we normally comp a dessert not 3 when there is a issue. We payed and will never be back there again

If I could give 0 stars I would! !!! Horrible service. My son’s milk had nasty food inside of the lid and when I ask for a new one the so called waitress grabbed the cup out of my hand and walked away without saying a word but acting like it was horrible that I wanted a new one. After waiting over 30 minutes without our appetizer and empty drinks they bring out the food and my husband’s has a hair sticking out of the top. Once that happens I unroll my silverware only to find nasty food rolled in with the silverware. The manager comes by and says he wants to buy us desert on them… we order desert and they tried comping only 1 instead of 3 like he said. We had a horrible experience here more then just this time. I can promise we will not ever be back!!! I would much prefer to go next door to outback steakhouse! Went there 2 nights ago and had an amazing experience!

I just called an order to pick up, to go. It was right after work and I was very tired and hungry. When I got there there was a sign saying to see the bartender for your to go order. so I had to walk across the restaurant to the bar. It was very slow. there was only a few tables, there was no hostess, there was no bartender, there was a bunch of staff standing around talking. I stood there for a long time. Staff was walking by and just looking at me. Still no bartender, everyone was standing around talking. no one would go get someone to help me. They were clearly in between shifts. So I had to finally yell to the group of waiters standing around and ask them where the bartender was. I was very upset. The food here is very good but the service has really gone down hill. this is not the first time I’ve gone in here and had really bad service.

Chili’s seem to have lost that «it’s Chili’s everything is good». Their queso and chips was greasy over cooked, chicken sandwich was fatty. Service was slow all the while it was not busy with customers. Chili’s is just not the same.
Oh yeah, clean the menus and drink menus had to wash my hands after handling them.

We had great service! The food was okay.

It’s chillis

My fiancé and I went on a slow early Sunday evening. We were seated immediately, there were empty tables around, and we were told that our server and another server would be taking care of us tonight. It took ten minutes to get water. Another ten to get our appetizer, Queso, which we ordered at the same time as our water. Our Queso was fine but our chips looked as though someone took a hammer to every chip in the basket. Shreds of chips. We found about 5 full sized chips inside the entire basket. After we finished the Queso the waiter finally walked by, looked at our chips, which he brought to us, and said, Oh, did you want a chip refresh? We finally received our food after 45 minutes of waiting, and it was AWFUL. My fiancé’s quesadilla was crumbling because it was so overcooked, and my steak was supposed to be medium but was over well, and that is putting it mildly. I sawed through my little steak and it was crumbling as well. Is steak supposed to crumble? I’m pretty sure it shouldn’t.

I’ve been frequenting this Chili’s location for more years than I’d like to admit and have NEVER had a negative experience here. Chili’s food is always great, but what makes it even better is the customer-​driven atmosphere you’ll find at this location.
Great staff and great management make for a great dinner! Additionally, if there ever is a problem with your food, they’ll make sure it’s fixed with smiles on their faces.