The Palace Hotel

I’m actually curious if they even cleaned my room before staying here. We found mouse droppings and hair in our bed and a weird stain. Others I am staying with found an insulin bottle and taco wrappers in their room. The doors do not lock well at all, and my nonsmoking room smelt like smoke. DO NOT stay here. The complimentary «breakfast» was warm milk, a couple of options of cereal, and bread. Stay away.

I would rate them zero star if it let me, Yo this place is soooo nasty! There’s garbages under the bed, the bed frame is falling apart. omg I was horrified, got our money and left immediately there also bedbugs!!!

Dont let the name fool you.
This may have once been a nice lavish hotel. Maybe. It’s large, «castle-​like» exterior in the middle of nowhwere is rundown and dilapidated now. The lobby was nice and the clerks were just as nice. The first room we were given had a queen size bed, questionable channels on cable (if you dig Bollywood and Japanese soap operas and game shows, you’ll love it), a jacuzzi, and wet carpet. My boyfriend and I assumed the carpet was wet from the previous guests using the jacuzzi… Well, after we used our own clorox to clean the jacuzzi (to be sure), we jumped in and enjoyed. Later that night, we noticed the floor was even more soaked. Apparently there was a leak. So I told the front desk clerk and he immediately gave me a second room, right across the hall…
Ok, the room actually seemed nicer, slightly different in layout than first BUT we could not get the heat to kick in. Over and over we tried. We told the front desk again. My boyfriend and I decided to get the extra blanket from room one and bring it to room two. So, between that and staying cuddled, we were warm.
Oh and as someone had previously said, their wifi sucks.
$ 60/​night for the Palace Hotel. Certainly it wasnt a palace, and the rate should be more like $ 45/​night and the name changed to «Largest Motel Dive in Jersey».
If I were you, drive quickly by this one and dont look back.

Their wifi sucks. I can not connect to the Internet every night. The front desk told me they will reset the router. But the wifi is still broke. It happens every night’

It must be a private motel, where management tries to save every little penny. No microwave or fridge in a room, but they have a jacuzzi here! Really? Not a lot of average people, who are just spending a night need a jacuzzi! Instead, just offer basic things like microwave and a frigde! We bought a take out food in the city and ended up eating it cold in our room. Also, only a few towels in the bathroom with holes, water in the shower is barely warm even when it’s on very high. Hair dryer broke right away.

I really wish I could give this place less than 1 star. It’s disgusting. The lobby smelled horrible. There were stains all over the floors. The towels were horrendous… frayed, thin, old blood spots… never stay here. Ever.

horrible.
wifi only works in the lobby and it is very creepy. Not worth the $ 36 on priceline.

This was by far the most disgusting hotel I’ve ever stayed at. As soon as I walked into the hotel and room, the area reeked like extremely bad body odor. We actually checked under the bed sheets and there was this huge dark stain. We found a cockroach inside one of the coffee makers. The entire room did not feel very clean. It was a very bad experience. They should not even be in business.

It wasn’t that bad …
1. The lady at the front desk gave us a room and when we opened the door there was already clothes everywhere but no one was inside
2. This one isn’t a big one but there was no bible in the room (someone probably took it lol but who would steal a bible?)
3. There was no microwave or fridge
4. The air conditioner thing was leaking
5. The coffee machine was dirty when we came
Overall it was Ok but just because its connected to Albert Palace it doesn’t mean Albert Palace is bad its actually pretty nice

The worst hotel ever!
They charged us $ 98 a night and it is not even worth it! That hotel is worth only $ 20!
My boyfriend and I checked in at 3 in the morning and we traveled pretty far. We were tired and we saw the hotel looked very shady and it did not even look like a good hotel. But we felt that we should just suck it up, sleep and wake up early, checj out and find a better hotel. We tried to check in, front desk guy doesn’t even know to activate the key card. He told us he has to use his key to let us in and tomorrow when the manager comes in he will activate it for us. We paid a lot of money and yet we cannot even come in and out of our room as we pleased? Anyway, came into the room, first thing I saw was a lipstick stain on the pillow. My boyfriend went back downstairs to get the rest of the luggage as I try to inspect the room. My boyfriend came back up with a new pillow and he told frontdesk already. He thought it was just that one pillow, if it was, he thought of sucking it up and just sleep. But we found a urine stain on the bed and some unidentified black stain too. We had enough, we came down and complained to the guy and we wanted a refund and guess what? He does not know how to refund money back to our credit card! He wrote a note on our receipt and he signed his name and he made another copy to show the manager to get our refund back. The next day when we called and talked to the manager he said that frontdesk guy never left him a message so he will have to talk to the guy before refunding our money and he will call us back in an hour. 12 hrs later he did not call us back. My boyfriend and I kept calling and he doesnt pick up. When he does, he said he forgot to ask the guy and the guy already left. I was pissed. I called hours later and this time I spoke to a lady, she claimed she is just a regular employee and that I should not be bitchy to her because she just came in for her shift so she doesnt know anything and told me to basically call back tomorrow. And oh… she told me that if I stayed more than 15 minutes in the room, i have made the decisiom that i want to stay regardless of the condition of the room. I told her, i stayed for 10 mins and you have cameras in your hotel so use it. I am not scared because i did not lie! She still yelled at me and hung up the phone. My boyfriend called again because i was really upset and it was the same lady and now she claimed that she is the manager. But as the convo got heated with my boyfriend, then she changed her status. She now claimed that she is just a shift assistant manager and she has to ask the manager first. Okay… that is very shady and unprofessional.
Basically, we did not get our money back and they did not want to sort it out until 4 days later. I was a general managet at a franchise business. When thre is a conflicting issue when a customer wants a refund, and I have to check out the story with my employee if it is true, i have their phone number on file. I will call them right away to ask them what happened and I will never make customers wait for 4 days to aprove refunds. This place is a nightmare. Please guys… they charge almost $ 100 for a king size bedroom. You pay $ 30 more at holidays inn or comfort inn and you have a really good and clean room. This is what I learned in my vacation.

So my family and I came here not knowing this was a bad place.. Well the place is not a hotel but a MOTEL. It is dirty and ugly looking. We felt dirty the whole time. I would never suggest a place like this on my own worst enemy. The only nice thing I have to say is the Indian food in the restaurant nearby is good.
The bad: Hallways are dark. Room is dark… only the lamps provide a source of light. Rooms are dirty. coffee pot is dirty looking and we didn’t even use it. The front lobby is disgustingly ugly.
Sheets are dirty. My dad didn’t even have a comforter on his bed. just disinfect yourself after staying here.

Terrible service!
One of the front desk guys was giving my dad the worst «customer service» ever, basically my dad got a sweet deal on this place and well I guess it’s you get what you pay for here. The dude gave us sooo much attitude and trouble. Constantly asking us a million questions and basically giving us the 3^rd degree any time we walked around.
Also the hotel itself is really grungy, smells, no temperature control in the hallways it seems. The list goes on, just please. STAY AWAY!

Ridiculous. While the accommodations and scenery are beautiful the staff/​management is incompetent and/​or rude. Dislocated as a result of home repairs I and my partner went to The Palace to escape and get some work done.
After checking in and being unable to access the Wi-​Fi we phoned the front desk and were informed that it wasn’t available in our room. (Reaching someone at the front desk took three hours in itself). At check out we voiced this frustration and the manager who said it was available all along while another clerk gave us the same explanation we’d received earlier, elaborating that he’d received several complaints about the internet that day (before 11 am) and that they were trying to figure it out. The manager also said we would have had no problems if we’d only asked for the key code. Two very different stories. As two professionals who telecommute this cost us two days of productivity.
We experienced similar problems with the woman managing the breakfast café who berated another guest for apparently being lost in the hotel and with one of the desk clerks who was gossiping about guests within ear shot of other guests in the lobby.
The reviews on other websites we’ve consulted in the aftermath of this experience lead us to believe that the internet and management issues we witnessed are persisting problems at The Palace, so book at your own risk. Needless to say, we will not be putting up or parents in this hotel for visits.

Good for the price. got this on Priceline and was worried based on other reviews. However it turned out to be very nice considering 2 start hotel. Nice big old style hotel and room was clean. Staff was very friendly! Cannot comment on breakfast as checked out early. Would stay again — prefer over other 2 starts with little charactar.

The worst hotel ever!
Hotel is old. Customer service is very poor. They gave us room with 2 double beds, and took aditional money for king size bed room… Hotel manager was very rude and unprofessional. Breakfast is awful, they had only cereal and bread for toasting… Not even eggs or hot chocolate… I would never ever stay there again!!! Not worth the money we’ve spent!

Dear. God.
if you’re looking for a sleeping experience akin to the Shining, let me introduce you to this off the beat little hotel. No longer a best western, simple Al’s palace, is one of the worst hotels I’ve stayed in like, ever. and that includes hostels I’ve stayed in ok?
The linens did not seem clean. The orgy sized jacuzzi seemed out of place and also unclean so it wasn’t like I was about to take my clothes off and jump in. And they checked us into a room with the wrong bed style. Since we were only staying there due to getting so tired we could not drive home safely, we persisted through and slept through the night. But we left pretty early in the AM and did not look back.
The long corridors of seemingly endless doors to rooms really reminded me of the Shining and the only redeeming quality is that twin girls did not pop out and ask me to play. Never again.
redrum.

DO NOT stay here, just don’t. It may seem like a good bargain, but for your own sanity stay somewhere else. This place is no longer a Best Western, it is now called the Royal Albert Palace Hotel. My husband and I stayed here a couple times when it was the Best Western, and our experiences were ok. We were planning a visit to see his family and saw that this hotel was available for $ 45 a night, and we thought since we had stayed there before, how bad could it be?
It was BAD. Upon check-​in, they did not have the room available that we had booked, so we ended up in a room with two double beds. The woman at the front desk said that there had been an «incident» earlier that day and some of those rooms were «out of order.» OK…
So we finally get to our room, and the housekeeping is literally non-​existent. There was literally a towel IN the toilet! And it was very obvious the room had not been cleaned. The walls are paper thin and the entire hallway and room smelled like smoke, despite the claim that it is a non-​smoking hotel.
What my husband and I really liked about this place when we stayed here years ago was the large jacuzzi in the rooms. However, everything was so dirty, not only were we too grossed out to take a bath, we checked out that night.
There is one thing about this hotel we do still love however, and that is Shabri, the restaurant. If you like Indian food, this place will totally rock your world. The host even remembered us from several years ago.
Long story short, eat at the restaurant, DO NOT stay at the hotel!