Pepboys Store

This place sucks. They don’t care and have no idea what they are doing. Broke my tire air sensor while putting on new tires.

doesn’t manage customer expectation well. said oil change would have taken 45 min and took over 1.5 hours!
also did an alignment a few months ago and didn’t do it well. other PepBoys in north brunswick is better

I have always been treated with courtesy at this Pep Boys, the Staff is very helpful.

Not to friendly but does the trick when you need parts. Just don’t ask for help to lack of knowledge in the store employees. Know before you go what you need! That is going to help you get in and out with no headache.

The techs here are very young and inexperienced. I went here for a simple mounting and balancing of 4 tires (2 different size tires front and back). The tech installed the tires incorrectly which lead to additional wear on one of the tires until I noticed the problem and returned for them to reinstall the tires.
In the end I still had to replace the two front tires at my own expense.

Dishonest business, stay away at all costs. Went in for an electrical problem, dashboard lights kept going out. They claimed it was the alternator told me I would need a new one. Their fees are horrible, I was charge over $ 140 just for a 20 minute examination of my car, this before they even started working on my car!
In total I was charged over $ 500 for a simple alternator, and later I found I was given a re-​manufactured alternator, not a new one I was promised. No one bothered to tell me this. It took them 5 days to work on my car, ridiculously slow.
Not only that, the alternator did not fix anything! Got the car home, same problem popped up again a few hours later. I had to have my car towed back, they kept it over the weekend. I called a few days later, they said it was fixed and I could come and pick it up. Turned the car on and drove it around the parking lot, no less than 20 seconds of driving and the dashboard lights went off again!
Had to argue with the manager, they had the nerve to want to me several hundred dollars more to look at the car again, even though they had fixed nothing and I was already out over $ 500! Through-​out this whole experience, I could never get a straight answer out of anyone. They would keep passing the buck onto the next guy, to protect their own skin. It’s people like this that give this industry a bad name.
Stay away from them for any car related services. I’ve told all my friends and family of my horrible experience with them.
Doing some research online I see that most Pep boys have pretty bad records and complaint and complaint from customers.
I will never go to them again for anything, they’re on my ban list for LIFE!

Went there to purchase some car parts during a weekday of which the store did not have much if any traffic. That should have been my first sign. There was a abundant amount of employees however, none offered any help and when I finally asked, I was bounced around and at the end, did not purchase the part that would have cost me a couple of hundred of dollars (perhaps a good thing in hindsight?) because ultimately they didn’t know and was very apparent they didn’t care.

Bad service! After I bought a light for the car, they told me they cannot change it for me today!!!

This store is NOT closed.
Called this store checking to see if a part was in stock. It was and the friendly person on the phone asked if I would like them to hold it for me. Well sure!
I arrived and picked up my parts without a hassle.
I wouldn’t bring my car for service here if I could at all avoid it, but there is security in knowing that PepBoys is a chain so you know there is some semblance of quality control.