Custom Pro

We were replacing our flooring and discovered that Custom Pro Corp carried the brand of engineered wood flooring we wanted. We visited their showroom, selected the flooring and purchased it from them. So far. So good.
But that’s when the trouble began. We asked them for a referral for someone to install the flooring, and they referred us to someone they use. That person proved to be a nightmare! When we contacted the owner of Custom Pro Corp for help with the installer, he was completely unresponsive to multiple emails and phone calls. I ended up going to the showroom at least 2 or 3 times to talk with him and enlist his help. He did nothing but tell me that he will no longer use that installer, given our experience.
I ended up hiring someone else to finish the installation job, only to learn that CPC had over ordered the flooring by a significant amount. Sure we wanted extra flooring for repairs. But we ended up with way too much.
We took the flooring back to CPC. Andy gave us a receipt and said that he would get us a refund (about $ 250’s worth). It’s now 3 months later, we haven’t received anything from them, and Andy will not respond to us in any way.
I have never had such poor customer service in my life. Beware!