Charter Every Thing

In my experience, this is a booking agency, not a bus company. As a result, don’t expect to receive any customer service once they have their money in hand.
I left a set of keys on a bus belonging to a third party company, but booked through Charter Every Thing (sic). I know with 100% certainty that they were left in the left rear overhead bin, opposite the restroom. However, upon contacting this booking agency, they have refused to provide me with the phone number or the address of the yard at which the bus resides. When first I contacted the company about this issue, they put me on hold for all of about 15 – 30 seconds while they «went to check the bus». Clearly, they checked nothing in that amount of time, and every time I’ve called back, they’ve taken similarly untrustworthy approaches.
Here’s the point — as a booking agency only, they have no incentive to spend their time to help you once the sale is completed. I recognize this, and it is for this reason that I want to do the legwork of contacting the bus yard myself. I’m even willing to go there in person. But they won’t provide me with the address nor the phone number in order to enable this approach. They’re just keeping me in the dark, and therefore nothing gets accomplished.
What incentive does anyone have to steal a set of keys, especially when the car and buildings they operate are located several states away? It makes no sense that they wouldn’t have been found. This is why I’m willing to do all the legwork to find them myself, but Charter Every Thing (sic) is willfully preventing me from accomplishing this. They are providing easy, quick lip service, rather than customer service.
I’ll happily update this review if something changes, but until that time, book directly with a reputable bus company, not with this shady, deceitful clearing house.

If I could give zero stars I would. Charter Everything has not communicated with me at all. I thought maybe I missed an email because I had not been told anything about my upcoming charter. I had to call Charter Everything to confirm my bus only to be told I would be charged a convenience fee, a 4% credit card fee, AND a late fee. It is absolutely absurd to charge a credit card fee when bus rentals cost thousands of dollars. The idea that I would have to pay a late because of the charter company’s lateness is absolutely ridiculous.
I am completely convinced that Charter Everything does not want to provide costumer service or even be decent to their costumers. I am almost certain the purpose of Charter Everything is to overcharge costumers and make money off of hidden fees.
All of this may be almost tolerable if the buses and drivers were great but, that is not the case. At best this company is a scam.
I am confident that using public transportation to get wherever you are going will be far more satisfactory than using this terrible company.

I wish 0 stars was an option.
Charter on October 10, 2014.
1. 2 of the 4 buses that were chartered were late. It wasn’t a big deal at the time, because we were able to load the other buses. It became a bigger deal when concern #3 came up.
2. When I checked in with one of the late drivers, I asked him if was from Charter Every Thing and he said: No that he was from Omega. He did end up being one of our drivers. It was troubling that the driver seemed uniformed about what company had hired him.
3. As the chaperon, I was the last person to get off the last bus. Just as I got off the bus, the conversation below took place between myself and one of the drivers, who was standing outside.
Driver: We are leaving at 11pm
Me: Yes, I know the show is supposed to end by 10:45, but if it gets out early or runs a little late I will give you a call.
Driver: No, we are leaving at 11 no matter who is not on the bus.
Me: I have informed the students that they are to report to the bus immediately after the show, so I don’t expect us to be late. But if something happens, can you speak with the company and have them charge us? I can be charged, but I just can’t leave 200 students here.
Driver: No, we have a job in the morning. It’s a busy weekend, we must leave at 11pm.
Me: I need to get my students back to our campus, can you please work with me?
Driver: We are leaving at 11
At that point I walked away. The driver chose to make his «stance» after all the students had unloaded and I didn’t have an opportunity to communicate with them. I figured I would work it out with someone from dispatch.
After I got into the venue I left two messages for dispatch and got a return phone call. Instead of getting what I hoped to be some sort of assurance that we wouldn’t be left abandoned. I was informed that the timeliness was due to federal regulations, and the abruptness of the driver was also due to those regulations. No sense of apology or regret was communicated.
While I do not doubt the validity of the regulations, I have NEVER been threatened to be left anywhere. In my position I plan bus trips for students 2 – 3 times per month, and I have never been informed about the federal regulations. I can only assume, that the other companies I have worked with, plan out their trips differently, to accommodate the law, while at the same time providing better customer service. In the end I was granted a 10 minute grace period, which is all we needed.
We had another event contract with the same company on October 25. I held off on going to Unilocal until after that event. But the trouble continued.
Charter on October 25
As per our contract, the buses were scheduled to arrive at 9:45am and the bus was to leave for Dorney Park at 10am. By 9:50am we had checked in all of the students who purchased a ticket for the trip, but neither of the buses had arrived. Around 9:55 I called the bus drivers on the contact phone numbers that we were given. The drivers did not answer their phones initially. I called the Charter Every Thing dispatcher to find out where our buses were now that it was past 10am, the time we were scheduled to depart from Seton Hall University. The dispatcher said that she would contact the bus drivers and get back to me. A few minutes later I received a call from one driver and he stated that he was not our bus driver, even though we were given his contact information the night before from Charter Every Thing. I called the other driver back, this time he answered, and said that he was having trouble entering the campus, so I gave him directions towards our main entrance on South Orange Avenue. Within a few minutes I heard from the dispatcher and she notified me that both buses were on campus. This was not true because one of the drivers had not arrived yet, and the second bus also was not on our campus. Seton Hall University is not that large, and on the weekends the main entrance is the only entrance that vehicles can access, so the buses would have passed us if they were on campus. When the driver parked, I asked him if he knew how far away the second bus was and he said that the second bus was 15 minutes away. Therefore, we received in accurate information from the dispatcher. I called the Charter Every Thing dispatcher back to let her know that we received incorrect information, but she was apathetic regarding the situation. We ended up leaving campus at 10:45am, almost an hour after our scheduled time to leave.

Charter Everything was late and did not pick up at the designated area. Nor did they contact us to let us know they moved their pickup location a block away. After asking the driver to help with luggage, he declined rudely with «it is not my job.» While watching three very pregnant women pull suitcases off of the bus. Instead of assisting, Charter Everything found it appropriate to smoke cigarettes and throw them in the direction of the passengers.
After speaking with Charter Everything, the situations were not resolved in a professional manner on behalf of Charter Everything.