ABC Appliance Sales & Service Inc

They failed me on every aspect. Never called to setup appointment, rude, didn’t really do any work or listen to what previous company had tried. They insisted on ordering the same part again! I fixed it myself the next day with a can of air like I use to clean inside my computer. It took 10 mins max. The first company was much better even though they didn’t fix it.

I would give this company zero stars if that were an option. Our management company uses ABC for appliance issues. We’ve been working with them for over two weeks now to get a new washer installed. Today the person who identified himself as the owner called with the latest round of excuses as to why they would not meet the agreed upon installation date. When asked what day would be convenient, I responded, well the date we agreed upon. At this point the rep from ABC became irate and began yelling and berating me over the phone. Apparently this is what passes for customer service in Southern Maryland. Avoid doing business with ABC appliance at all costs.

RUN the other direction! This company is a total RIP OFF. The technician came out to find out why my fairly new (14 month old) refrigerator stopped cooling. The only tool he used was a thermometer to confirm that the freezer was working but the fridge was not cooling. He charged me $ 89.95 on the spot for the service call and told me he would call me after he «reviewed some schematics at the office». The following day he called to tell me the cost to replace the control board and a motor was $ 743 on a $ 2,400 refrigerator (¹⁄₃ the original cost).
How he came to that conclusion when he never even took out a screwdriver is beyond me.
After receiving this quote, my husband took the fridge apart, blew out some debris from off the fan, and within minutes the fridge started cooling and has worked ever since! We called the office to let them know that we felt like we had been «taken» and that we will be «blowing up social media with poor reviews». If I could give a ZERO rating I would… Find another repair company and don’t be deceived by their friendly technician — they were simply not upfront or trustworthy.

They came out and charged me $ 100 just to look at a button on my exhaust fan for my range that was broken. The guy Sam was there for 2 minutes and said he needed to order parts and made me give a $ 120 deposit and would use that toward the final costs. Next day I called for the quote and they said the button costs $ 270 and with labor it would be $ 500. Bah! I looked online for the part and it was $ 50 bucks! I called back and asked why they were charging over 500% mark up and the lady told me they only use manufacturer parts. Even direct from manufacturer doesn’t cost that much. So I was pissed, ordered the part myself and put the button on and it worked. This place is evil and dishonest. Stay away!

ZERO stars. Horrible customer service. Lady who answered the phone was unbelievable. Here’s how the conversation went.
Lady: Hello.
Me: Hi, yes my property manager suggested I give you a call to schedule a repair.
Lady: Oh reeeeally? (condesending tone) well who’s your property manager?
Me: Do you want to do my repair?
Lady: I’m not scheduling anything until I know who’s paying for it.
Me: My property manager’s name is (I told her the name).
Lady: Never heard of her. Who’s she with?
Me: With (I told her the company)
Lady: I have no idea who that is, so she’s going to have to call me herself.
Me: No thank you. I will be calling someone else.
Hung up.
This lady never asked how she could help me, what type of item did I need repaired, or when I needed it repaired. She immediately (and incorrectly) assumed I could not or would not pay. And she refused to schedule the repair. Hello? Are you flipping kidding me?!! I expected that she would be delighted that my property manager referred me to her business. Do you think my property manager would get a «thank you?» She just as well should have answered the phone «ABC Appliance — What the hell do you want? Don’t call here again!» It would have been just as effective as the approach she chose to take.
Lesson: This is how NOT to treat your customers.
I will NEVER do business with this company. Refer them to someone else — not a chance!

Customer service team is poor. Called for an appointment they were finished early and were coming earlier than our scheduled time. I told them I wouldn’t be there then, and then they wanted to reschedule for another day. I was upset as I had scheduled my day around this. Never said they were sorry for any of the miscommunication. Unless you have all day to wait for a repairmen don’t use.