Factory Collision & Restoration

Factory Collision & Restoration (FCR) does immaculate work. Go see Caleb if you crash up your car. He’s knowledgeable, friendly, and makes it clear that FCR is on your side and not the car insurance company’s side. I not only had my car fixed 100% back to its pre-​crash condition but I also learned a lot about vehicle repair and automobile insurance in Massachusetts; information that will go a long way if I have an issue in the future. The best part was how well Caleb communicated via email. We were able to get a lot done at our own pace which was important considering how long it took the insurance adjusters to provide supplemental estimates. I was able to read an email quickly and act on it later once I had free time at work. This type of communication is effective when you’re dealing with a less than responsible adjuster while balancing other daily activities. At the end, it was a pleasant experience considering the situation and my car was completely repaired. I can no longer see any evidence that my car was ever in an accident. Definitely a five star business.

Wonderful folks… today during the storm my car door would not shut, door was bent it was a two minute fix and they did it for Fred

I am truly impressed by the comprehensive service that Factory Collision and Restoration provided to me. I had trouble managing the insurance company on this particular claim because someone hit me. Working with insurance companies is a full time job, whether it be for the car or for your health. I know well what to do when it comes to medical claims, but I know little about the in’s and out’s of car insurance. The family at factory collision knows there stuff inside, out and backwards. They did work well with the insurance company as they promise in their television spot. I was so relieved to just leave my car and the insurance up to them. Though there were bumps in the road, all along the way, as their undoubtedly always will be in life, I felt very confident my car was in good hands. I knew they would take care of everything and they did. I tried hard to not be a pest and call everyday. I made sure to spread out my calls, and each time I did call. They informed me of what was going on and how much longer it would be based on where they were in the process. When I got my car back, I could not believe what a great job was done to put my beauty back together again. The paint was perfect, the inside looked as if it had been cleaned, and my car looked like it had just rolled off the factory line. Reborn, again, to a glorious beauty. I was thrilled with every bit of the process and would highly, highly recommend Factory Collision and Restoration to anyone and everyone in need of their services. Consummate professionals.Approachable. Superb outcome, exceeding all of my expectations in every area, especially in dealing with the insurance company. They do everything they can for their customers. I will continue to sing their praises to everyone. Thank you so very much to the entire family at Factory Collision. Much love from me and my car, Lizzy (Toyota Rav4).

I brought my car here on a recommendation… they are very nice friendly family owned place. Everything started off good… I was confident thorax placed would do an exceptional job…
The look of the paint they did is great but the door makes alot of noise upon closing now… also under my floor mat is a huge smear of black paint that no one had the decency to tell me about… and to boot they had my car for one month… I had to pay three days rental out of pocket because the shop didn’t have an order invoice too prove the date the correct part was ordered… so insurance wouldn’t cover it!

Our lease on our Subaru was up and we had a good sized dent, along with a little rust, that the dealership would have charged us $$$$ to repair. So we called to see if there was any way they could get us in days before we had to return the car. They got us in and when we picked up the car it looked perfect!!! Major relief. The owner is a super friendly, down to earth guy. Whole lot of talent happening inside. Completely worth the drive for excellent work at a great price.

FCR continues to impress me. From Show Winning Custom Motorcycles to Hot Rods, Antiques, Muscle Cars, Exotics and Luxury Cars these guys do it all. If you are looking to customize your show car, or simply repair damage from a collision this is the place! — A family owned business: Rob, Tami, Tony and Nikki are a great team and very helpful — whatever your situation requires. Highly Recommended!