Gillette’s Interstate RV

Had a terrible experience on repair of rv we bought there new. Arranged to have antenna replacement then had to get and bring back later after they realized they didn’t have antenna and would have to order one. All they would offer for compensation for bringing my trailer there twice was 20% off on an item in their store. Bought something just to save $ 3, far less than the gas and time I spent to take my trailer there twice because they screwed up and didn’t have the part the first time. :(

This was an absolute horrendous buying experience. I live in Texas and seen the model I wanted a 2014 Cruiser Rv 280-​QBS advertised on eBay. It was the absolute lowest buy it now (BIN) price in the nation. I previously bought a 2010 Dodge Challenger SRT8 sight unseen with no problems whatsoever and that dealer accurately described the car on eBay… so I decided to take a chance on this. Gillette Rv wanted twice as much for shipping from what I found on uShip. I did my homework on all aspects of this transaction including model known issues. I told my sales lady, Kim Martin that their are known issues with the slide and motor, since I was interested in buying one used in Dallas, TX, and the owner warned of the slide as he said his motors were replaced under warranty. Kim did not want to run transaction thru ebay and that should have been a warning. I advised Kim that I found my shipper and paid non refundable money upfront. So I asked her if the service department could prep in advance and check for any issues such as the slide… she was nice and courteous and assured me that it will be ready. Guess what? The slide didn’t work and they waited till a day before scheduled pick up to find this out… even after I specifically stated the slide could be defective! The dealer stated that now it must go to the factory to be repaired. They jacked around with my shipper and started to even falsely blame him that I should have never chose a company that won’t work with customers! From this point on it was nothing but lies! I should have backed out at this point… I missed a funeral on my wife’s side of the family when I should’ve met the shipper in Arkansas. My shipper felt bad and went the trailer to see if anything was missing, yeah my sway bars and tow hitch wasn’t included either. I had to have another sales rep to charge one here locally so I could have ready to go for pickup. The plumbing to the toilet was disconnected and plugged up. No winterization was ever done. The floors had creaks in them and were uneven in the back. There was absolutely no prep work done on this trailer such as caulking and the interior was filthy for being brand new. Josh played games like he was giving me a walkthru over the phone and actually will text you with child like comments when you go to the general manager, Stuart. I was promised a concession and all I got was a $ 50 check. You get what you pay for… run far away from this dealership. Luckily my local dealership is taking care of all the problems under factory warranty.

Let me say it again, Thank you!
What a wonderful time and experience. These folks are an amazing team. From Josh, my salesman, to Rich and Sandy at the Parts and Service window, to Jill and Cindy in the office, to Joe, Ben, Dave, Mark, Rodney, Justin, Steve and Al in the service bay.
If I ever need to purchase another RV it will no doubt be from Josh at Gillette’s Interstate RV. These people went out of their way to take care of me and make me feel at home for …6 weeks.
I had decided to drive from California to pick up my 5^th wheel. It was the best price I could find. Josh was very easy to work with.
Unfortunately on the way I was involved in a collision and my truck was totaled. By the time I arrived at the dealership, in my rental car, Josh had arranged where I could live in my 5^th wheel (on site) while I was getting a new truck and some miscellaneous warranty items completed on the 5^th wheel. Never once did I feel I was in their way.
I knew very little to nothing about RV’s when I arrived. Joe and his service team answered all my questions and gave me a few upgrade tips and recommendations to consider. I went with their recommendations and already they have paid off. Thank you Joe and Rich!
Each of Joe’s team brings a unique background to RV’s, yet each one of them work together as a team to share and combine their experiences providing quality in completing repairs or installations. I watched them work on numerous RV’s with an attention to detail.
You will find Rich and Sandy at the Parts and Service window. Rich is another good resource to contact if you have questions about what you may or may not need in your new or existing RV. Sandy always had a smile on her face and took care of my warranty work.
Due to my extended stay in Michigan, Jill and Cindy continued to work with the state to keep my registration valid so I could drive the 5^th wheel home without legal issues.
If you are a beginner or an expert in the RV field and looking for a great place to purchase an RV or get one repaired, I highly recommend Josh and the team at Gillette’s Interstate RV.
— Fred