IOT

I’m extremely satisfied with how Jamie at IOT handled my service issues! I will definitely recommend to friends and family. The follow up and communication was excellent!

SAME DAY PHONE REPAIRS — AMAZING CUSTOMER SERVICE AND FRIENDLY STAFF!
My cell phone’s screen was cracked and required repair. I called several places to compare prices and technician availability. After calling a few places, I ended up bringing my phone to IOT and had an exceptional experience with all of the friendly staff. The technician was able fix my cell phone on the same day and at a competitive rate — no appointment was necessary. Walk-​ins are welcomed.
The technician was very careful with the repair and thoroughly explained the process. Best part about this business is that the technicians will work around your schedule. He is always here, so it is great for someone like me who is always on the go. I just simply dropped off my phone and came back for it a few hours later.
Everyone here communicated with me thoroughly. They definitely go above and beyond to make sure customers leave satisfied. I am glad I brought my phone here to be fixed. I am extremely delighted to have worked with the IOT team and can confidently recommend this place to anyone with phone issues. In addition to phone repairs, they also repair a variety of other things as well. Check this place out — it is very convenient and accessible to everyone.
Thanks for doing a great job repairing my cell phone!

They were close to me, and they can swap out your iPhone screen in 30 minutes or less. It is better than Dominos for people that drop their phone a lot but don’t like bulky cases.

Called in and need repair on a HP laptop. The person answering the phone states they do not serve the general public, just schools and education. Huh?

The charging port on my daughter’s out of warranty iPhone was failing fast. Apple doesn’t repair these devices – they just give you the opportunity to buy a refurb phone for big bucks. No thanks. Consulting Unilocal,IOT showed up as close to us, and I decided to take a chance. I’m glad I did.
I received a cost estimate for the repair over the phone, and then was quoted the same price when I showed up in person. We were able to get a same day repair, and the device was actually ready 45 minutes after we dropped it off. The store also honored a «pop up» coupon from checking in on my Unilocal app, though the coupon was two years (!) old and no one presently on board remembered the promotion. Best of all, the phone was repaired right, the first time, for a very reasonable price.

The staff here are clueless. I contacted them on Wednesday morning and spoke to a female receptionist. I told her I had a Microsoft surface 2 that needed a screen repair and asked her how much they charge. She said «$ 199». I called to a few other shops and noted they were about a hundred dollars cheaper than most– should have been a red flag! I called again this morning to verify the cost, yep $ 199 for a Microsoft surface 2 rt (I made exactly sure we were both speaking the same language).
Their website has the address 333 Washington Avenue North, Suite 300, Minneapolis MN 55 401 twice at the top and the bottom of the site. I went there (downtown Minneapolis no less), a 25 mile-​out-​of-​my-​way hike to find it. Got downtown and called for directions after I couldn’t find it, female receptionist said ‘oh no we are in Eagan.’ So I toted back to Eagan, 20 miles back. So if you go there make sure you have the right address!
I finally get there with my tablet and it’s original packaged box and Kelly the receptionist today says she will take the tablet and call me back after the tech looks at it for a quote. I asked her what the most I could expect was (keeping in mind I was quoted $ 199 over the phone). She said oh probably $ 250. I left a little irritated but willing to take the $ 50 up charge.
Got a phonecall about an hour later from Kelly saying ‘we looked at your tablet and because it’s a pro we charge $ 399. ‘. I called her back and she said they looked up the model number to determine it was a pro. I told her my original quote and even discussed their website address flub. All she had was a half hearted apology for me.
Picked up my tablet 3 hours later in it’s original case I left there (says right on the tablet and box «rt», not to mention the Pro version was never made in a 32GB product), photo attached for proof. Not even an apology from the receptionist this time, just handed me my tablet with a smirk on her face.
If you are considering this place to fix something think again. If they can’t even identify the item, how could they even fix it? Not to mention the absence of an apology for the address goof and my wasted time from THEIR OWN WEBSITE (
), or the original quoted price eff up! Maybe they should train their receptionists to give a price RANGE or not to give actual prices at all. Awful customer service!

I contacted IOT because the printers at my office were leaving residue on pages and needed a good cleaning. I spoke to an account manager, Trevor, first. He was very helpful and friendly. I asked for a quote and how soon a technician would be able to come. He was ready with the quote (very reasonable) but had to have someone in operations call me back for availability. I expected to hear from him the next day, but I received a call about an hour later to schedule the appointment. I was told a technician would come either later that afternoon or the next day.
To my amazement, a mere 2 hours later the technician arrived. Rusty Petric was incredibly efficient, taking care of our 3 printers in less than an hour. He also mentioned that we could earn a few extra bucks by selling IOT our empty toner cartridges. He arranged for the cartridges to be picked up the following day at no charge to us. I also really appreciated how he didn’t push me to buy products from him or IOT. I really hate overly aggressive salesman types, but Rusty was very straight forward.
Overall I highly recommend IOT and Rusty, I’ll certainly use them again for our technology issues!