Lansing Cleaners

Beware of Lansing cleaners… Took my daughter’s $ 300.00 prom dress to Lansing cleaners in Dyer. They said they specialize in prom dresses/​weddings. I asked 3times to verify dress could be cleaned and not damaged. The girl assured me they are the experts. The dress was fully beaded at the top. Of course they make you sign a waiver that if anything goes wrong they are not responsible. When I went to pick up the dress it was ruined. They gave me the owner’s name Sandra Ustanik and phone number at the Lansing location. I called to speak to Sandra and I was told she was busy I explained the situation at that point they said she was gone for the day and to leave the dress and Sandra would review dress and get back to me. A few days later I never heard from Sandra or anybody, so I called to check the status on the dress of course Sandra was not available and would have to get back to me. Heather called me back and said I signed the waiver and there was no guarantee on the dress. I told her had I known that I would have never taken the dress to Lansing Cleaners. As I explained to her you are the professionals and yes I signed the waiver, but your staff said never had an issue and you clean prom/​wedding dresses with no issue. If your cleaners was going to ruin the dress I would have never taken it there. I hung up and went to pick my daughters dress since the only focus is the waiver and it’s my issue. When I went to pick it up they would not give me the dress until I signed the note the owner Sandra Ustanik put on it that said it passed. I wrote my response in order to be able to receive the dress (which is attached). No your cleaners failed at cleaning the dress and discolored the beading on it. Plus I still had to pay for cleaning service and buy my daughter a new dress. Poor way of doing business on Sandra’s part by not calling customer or trying to rectify the problem. I will NEVER take anything back to Lansing Cleaners. Lost my total respect and ruined my daughter’s dress and memories.

I recently moved here so I didn’t have a coupon when I dropped off my clothes. But when I went to go pick up my clothes I did get a coupon from local Jewel Osco. I asked if I could use it and she said it’s already in the system so she can’t let me use it and it’s also their store policy. She told me, when I drop it off I could ask if there’s old coupons in the back of the store. Well in that case why didn’t you let me use your old coupon when I said I didn’t have a coupon. It doesn’t make any sense. My bill was $ 83, with the 20% coupon I could have saved $ 16. Not a good way to do business. You are close to work but I’m going to find another cleaners and I hope if you are reading this you do the same. Already their prices are high. Shame on your business for not caring about your customers.

I’ve been taking my suits and shirts here for about a year after leaving CD One Price because of quality issues. Everything was good until I got my $ 600 suit back from them and it shrunk and there was texture issues along with discoloration. It took them about 2 months to run an «analysis» what a crock that was!!! It came back saying there was no shrinkage after they told me there was initially. I’m not a perfectionist by any means and what I started to notice was the lining of my jackets coming out of the sleeve and around the bottom of them so quality started becoming an issue. So back to the suit that they ruined they offered me a refund in the amount it cost me for them to ruin it $ 12​.is this a joke!!! I guess I’m not the smartest guy because while this was going on I continued to take my dry cleaning there at a cost of $ 135 each time I went there. Not anymore ladies and gentleman taking my business elsewhere!!! This is a great example of a company taking its customers for granted. I’m definitely going to let people know starting on this great site that Lansing cleaners is fake and not out for your best interest. Please do yourself a favor and go someplace else don’t support this company anymore.

I have been using Lansing cleaners for about 15 years. I use to use the Torrance location but begin using the Dyer location And the rest is history. I moved to the north side of Chicago and still drive to dyer to have my close cleaned. They always do an amazing job, they are a bit pricy, but I always manage to have my Grocery store coupon from Jewel or Strack which give me 20% off.

I can’t say enough good things about Lansing cleaners. I have been using Lansing cleaners for about 20 years since I lived in Lansing Illinois. When I moved to Indiana I was thrilled to find several locations for the cleaners spread throughout Northwest Indiana.
I frequented the Lansing cleaners in Dyer and do so on a weekly basis. They are always very friendly quick to remember my name and the price points are extremely competitive especially when using the 20% off coupons that can be found at many locations.
On top of the good service and price points it should be mentioned that the clothes I drop off are always clean. My wife and in-​laws experimented with competitor cleaners and on several instances things that were supposed to be white turned out yellow.
This is a great example of a local brand that was able to leverage good service and prices into a multi location system servicing a community.