Color Room Salon & Day Spa

My first time coming to this salon and I am super impressed! There was a lot going on so I expected to either be hustled and bustled about or talked down to as with some other high end salons. I couldn’t have been more wrong! You get the service and experience of a high end salon without any of the negatives. My cut and color are both way better than I expected. Everyone was super nice and accommodating. I had the best time! They definitely made a new customer.

Lori is great. Nice atmosphere, friendly staff. I usually pay between $ 130-​$ 180 for a cut and color depending on what I’m getting.

CROWN POINT LOCATION: I moved to the region from Chicago and have been looking for a salon for regular hair, nail, and aesthetician services.
I was excited to find a full service salon close to my home, and decided to make a «trial» appointment for cut, color, and brow/​lip waxing the day before Thanksgiving. It was pretty empty inside. Being my first visit to this salon, I asked to seek a lookbook for colors when I sat down as I always go darker than my natural color but wanted to determine the exact specs they can keep on file for future visits.
The young stylist told me they didn’t have a lookbook, but she could use her phone to look through google for examples (…). After probably 15 minutes of back and forth, I settled on a picture and hoped for the best. The application took forever (I do have fairly long hair) and when she finished she said she would check back in after a few minutes (she did offer water). I sat in my chair, unattended, for about 45 minutes while I heard the stylist/​receptionist in the back chatting and laughing. I was now an over and hour in to my appointment (based on 10 years of these appointments, I allotted 2 hours for cut, color, wax) and was starting to get antsy as I was having company later in the afternoon and still had some preparation to do at home.
When she finally returned, we went to the sinks to wash out, at which time she started asking me questions and giving me tips that would be helpful to a very young adult just beginning a hair routine (I’m 30…). I kept nervously looking at my phone, realizing I had about 20 minutes left, so I asked if we could skip the relaxing rinse service and go straight to the hair cut, without drying or styling. Essentially she told me she would have to dry my hair to do the cut (???) and didn’t even mention the waxing, which was not possible for me at this point.
She cut my hair similar to how I had requested, but after seeing it, I asked her to change the bang (I told her what I wanted changed). She then began to argue with me, stating over and over, «but that’s not what you asked for» and finally I had to say that I didn’t care what I asked for, I didn’t like the outcome and I knew what needed to be changed (it was pretty quick and straight forward).
The last few moments of the service were awkward, and the receptionist was so rude and unfriendly upon payment. Also, it was a good thing I had a little cash on me because I was informed at time of payment that tips were only accepted in cash.
TLDR: Reasonably clean and quality products used; however there are some inexperienced stylists who need to learn how to be more efficient and manage different client demographics. The business needs to be a better judge of character (or not judge at all) as someone might look frumpy during their trip to the salon, but you never know if they’re at the core of your target market (single successful millennial with lots of disposable income and no issue with paying for upscale hair, nail, wax, lash, and spa services).

I booked a last minute appt for eyebrow wax and had a splendid experience. Helena was super kind, gentle and very professional. I was surprised that the price was the same as that of those cheap nail places. This place is clean, serene and over all just great!

I have been to The Color Room numerous times to get my hair done, and I have never had a problem. All of their staff are super friendly and would do anything to help you. I see Samantha and she is always so friendly. They really try to connect with you on a personal level as well. The prices are fair for a salon and for a free head massage while they wash your hair, it all works out. I will continue to be a customer and I would recommend them to anyone.

I just had to post a review — had my hair cut and coloured today as haven’t had it done in ages — and it was fantastic! Jelena at the crown point salon really listened to what I wanted (as I am usually very dark) but wanted to go lighter for the summer. I have very very thick un-​manageable hair and she did an amazing job! My husband really loves it — will definately be back! She also was very knowledgable and have me some really good tips on how to look after my hair in the future to keep it looking glossy and smooth!

I had bought a groupon for the crown point location for a full highlight and cut ! And what a difference it made! The stylist which I really wish I remembered her name was so nice about everything she talked through what actually she was going to do and explained what she thought was best while still taking my input into consideration. She recommended products but wasn’t to pushy about me purchasing and even used the one I was interested in in my hair so I could see how it would work for my hair. In the end I got a beautiful color and cut off about 3 inches into a stylish modern bob.

I was horrified watching the way the owner was treating the assistants. Yelling at them and being so disrespectful to the clients that were there. Sorry, was looking for a new spot but would never give this person any of my money. I don’t care how good she does hair. From what I witnessed she needs a definite attitude adjustment!

I’ve been a customer here for years and have always had a great experience. I’ve had facials, massages, and the works done to my hair over the years. I always feel pleasantly pampered when I am at the color room. I’ve had a number of different stylists help me here with my hair, so I don’t particularly have one to recommend over the others. Everyone really is wonderful. The prices are high, but quality work and service usually are so that doesn’t bother me. The only reason I gave ⁴⁄₅ stars is because of the price.

Having moved back into the area not too long ago, I was searching for a salon that would become my go to place, and I found it! While searching salons close to my home the Color Room came back with the best reviews and I now know why. The staff is all super friendly and my stylist Heather was the best! She didn’t try to oversell me on products (which I hate), but was very informative about products that I was interested in. The place was packed when I got there and running a little behind schedule, but I didn’t feel rushed a bit once I got into the chair. I went for a cut and color, not know if I would need the color once I saw the cut. I have ombré coloring at the moment and didn’t know if it would look goofy after the cut. Again, Heather didn’t push me into getting color (and I am easily persuade) after the cut was finished. I had around 8 inches cut off and I love it! I can’t wait to head back in a few months.

I had a sugar scrub and facial with Mary. Second facial I have had with her amd first scrub. Soooooo nice! She does a great job and knowledgeable about my skin! And I have had many many facials to compare it too!

I alternate between Lynsey and Jen G for my color and cuts. They are equally talented. I will be starting to see Jill for facials and other treatments. Love the scalp massages from the shampoo girls. The receptionist is so nice. I will be a client for life!

I love the thorough head massage that you get when they wash your hair. Overall ambiance is very nice, modern but comfortable.
Paulette does wonders with curly hair. I’m generally very picky about who I let cut my hair, and I used to drive to Elgin (1.5 hours each way) to get my hair cut by a recommended stylist. Paulette is the best with curly hair I’ve ever met.
Also had a 10 minute chair massage teaser package (the kind you get because you haven’t been in for a while), and the person was very very good. If I hadn’t been in a hurry I would have upgraded it.

I have been going here since I moved back to Indiana in August 2013. I originally used a Groupon deal for a facial and manicure as well as a cut and conditioning treatment. I see Mary for my spa treatments, Heather for my hair, and a variety of ladies for my mani/​pedis. I HAVE NEVER BEEN DISAPPOINTED! Heather does a wonderful job on a haircut that I have been getting for years and have been told is difficult (a bob-​style that tapers to the back, no bangs, choppy back). I love the natural look to my highlights as well. Mary pampers me! Lastly, the manis/​pedis last so long, I went back because they grew out but they still hadn’t chipped!

Made appointment for hair cut and pedicure, of course my pedicure ended up not being scheduled. They said «sorry we close at four». Acted like could have cared less. Another client happened to be getting her nails done, was slightly irritated that this salon had NO. «drying fans» for nails. She said to me «they said on phone they were a full service salon «, guess that’s not what they meant. Salon customer service /​appreciation much to be desired.
Seems that when I was a «new customer» all was good, noticed as time went on smiles/​friendliness/​customer service went DOWN. Why advertise for new clients when you take your current clients for granted? I can spend my $$$$ where I am appreciated. mmmmmmm

I just had the BEST day at The Color Room and it confirmed to me that they’re the best salon in NWI. I had Loree color correct my hair with a new highlight and color technique and Mary gave me a wonderful facial. I highly recommend you visit for all your hair and spa needs.

For waxing or makeup go to Jill! She is the best! I don’t trust anyone else to wax my eyebrows! My mom and I have been going to her for years and we just love her! She knows what she’s doing and we always like how we look after!
I also just got my hair done by Heather and she was awesome! I have super long hair and she did an excellent job on my ombré color! I get so many compliments on how natural it looks. She listened to what I was going for and did an amazing job! My hair looks great!

This was my first visit to the Color Room and my first impression was WOW! The salon is just gorgeous! All the women we nice and welcoming. The only thing we were disappointed in was that they were out of coconut tea which means we’ll just have to come back and try it for the next time! lol ;)
My mother and I got the hairtini treatment w/​a hair cut and style groupon. Mine was with Heather, my mom had Ryan and they were both amazing! Super sweet and proficient! We will be back! Thanks so much!

I had my hair and makeup done for my wedding. IT TURNED OUT AMAZING!!! Jen did my hair for my wedding and it was perfect and stayed all day! JILL is amazing at makeup and did mine at 8am and it was on until 11pm. i didnt touch it up once! she is truley talented!!! Jill also did my eyebrows today. they look amazing and i was so relaxed the whole time!!!

A friend recommended the Color Room and I’m grateful they did, what a great salon! I have received more compliments on my color and cut then I ever have.
I wanted to have my hair done last Saturday and called to make an appointment not knowing who my stylist would be, a little scary for anyone… However, the girl who ended up being my stylist, named Ginger, was fantastic! She took the time to listen to what I was looking for and offered great opinions about what she thought would look good too. However, she wasn’t pushy or anything like that just really helpful. I also had my eyebrows cleaned up and shaped by their in-​house aesthetician who did a great job.
The salon itself is decorated tastefully, it’s very clean and all of the equipment is modern and functioning. They have several manicure and pedicure stations and a whole other section which is a full service salon. I will definitely be back and thought I would write a review to let them know how much I appreciated their services.