Triangle Visions Optometry of Durham

I called to make an appointment for my boyfriend and I and they were able to get us in their office the next day! Got our insurance information over the phone so the whole «check-​in» process at their office was a breeze.
The staff here were very attentive to my BF and I and really kind! I never felt rushed or judged in any way.
All in all my appointment was fairly quick which I really appreciated!
Dr. Lyerly saw both my BF and I and we both agree she’s great! She’s super sweet and makes you feel comfortable! She took the time to explain things to me and even offered me advice on how to get the most out of my insurance regarding glasses vs. contact lens.
Following the exam both my BF and I picked out our glasses there. The selection is not enormous but still big enough that I had quite a hard time figuring out which frames I wanted! Staff did not rush me in any way despite the fact that I took a really long time and basically went through their entire inventory. Truly I was all over the place and had their frames all over too but they didn’t give me any complaints.
Many of their frames do run above $ 100, so if you’re looking for cheaper options they not have the best selection for you.
They did give me an estimated wait time of 2 weeks to have my glasses ready, which is longer than I’d like to wait.

I was difficult to fit with RGP lenses for ortho-​k (hard lenses worn at night so you can go without contacts or glasses by day), but Dr. Clark took the time over weeks and multiple appointments to assure that I wound up with great vision. Ultimately it took custom made contact lenses to create the right corneal shape that allowed me to be free of contacts and glasses. While it was a slower process than I think either of us hoped for, I really appreciated his commitment to my ultimate satisfaction. I’m really happy with the end result.

Dr. Lyerly is fantastic — so much so that I followed her to Triangle. This was my first trip to this location and I was so thrilled at the service from the second I walked in the door. Check in was quick, efficient and friendly. My appointment was smooth and all staff was very knowledgable. Dr. Lyerly is an incredible doctor– knowledgable, informative, and kind. You feel well taken care of and never rushed. I really feel lucky a friend referred her to me years ago. Following my eye exam, I found two wonderful pairs of glasses with help from their knowledgable staff and ordered my contacts for the year. The staff did a great job explaining my insurance and informing
me how to best use it for maximum savings. What I loved most is that I didn’t feel like just a number to them– I felt like my experience mattered. I’m very pleased and can’t wait to pick up my new glasses!

Front desk reception is a huge make or break for me, and for some reason, optometrists often flunk this one, in my experience. I saw Dr. Clark in middle school and high school, and after returning to RDU after a few years on the West Coast, I was hoping to come back here. I spent an hour trying to get through to someone at the front desk to make an initial appointment, to no avail. The one time I did get through, the woman who was going to help me was having computer problems, and transferred me to another line, which eventually went to voicemail. I found this disappointing, and because I was under a time crunch to make an appointment, I ended up going with a different provider.

Dr. Beyer is wonderful. He really makes you feel welcome — he greets you with a handshake, provides a ton of information about your particular situation and never seems rushed. I really appreciate all the time he takes with me and I really feel like a valued patient, which is increasingly rare. I never have to wait very long and everyone in the office is very friendly. I’m glad I’ve found this practice.

There’s not a «site» for their newest location off of Creedmoor Rd in N. Raleigh, so I figured I would post my review here.
This was my first time at TVO, as my other optometrist had moved locations. Dr. Brett Miller is the optometrist at the Creedmoor Rd location and was nothing but friendly and upbeat my whole exam. She reassured me about some concerns that I was having and adjusted my prescription slightly as necessary. She left me feeling confident that I could come back again and get it fixed if I had a problem.
I will say that some of the items normally performed by my old doc were done by the assistants here. Not a problem, just different.
They ordered my contacts and were very understanding about my asking for a glasses prescription (some docs don’t like this as this means less $$ to them). My contacts came in in a timely manner and were shipped directly to my house.
I had a great experience and have been recommending this location to my friends.

Long story short, if you actually need contacts, don’t come to TVO. You won’t be able to get any. If you want details on my experience, read on!
I came in for a routine annual eye examination with a contact fitting. I was unhappy with my last optometrist because of a poor contact fitting and ordering experience, so I looked at reviews online and decided to try out TVO.
I actually had a good appointment at TVO. I was admitted on time, and the office was very nice and equipped with lots of equipment that I’d never seen before, suggesting that they keep their technology up to date (more so than other offices I’ve been to in the past). I felt Dr. Graves was very thorough during the eye examination and diagnosed a pre-​existing latticing problem that I had. She answered my questions thoroughly. She modified my contact and eyeglass prescription slightly, and told me that she’d order in a sample for me to test out.
I was worried about being able to use the balance of my flex spending account to make my annual contact purchase. I was also on my last pair of biweekly contacts, because I’m very diligent about changing them on time, so I really needed contacts soon. I informed Dr. Graves of my concerns, and she said not to worry. She told me that the contacts should arrive in a couple of days, before the holidays, and I could complete my annual order in this calendar year. This exam was performed on Friday morning, 12/​12/​2014.
This is where my experience began to sour. I asked at the front desk about my sample contacts and whether or not I’d need to schedule an additional appointment to make a large contact order. I was told there that I’d be contacted when the samples arrived, and we could figure out the additional details then.
I didn’t hear back from Triangle Visions for over 2 weeks. Granted there was the Christmas and New Year’s holiday in between, but I figured I’d at least get a call letting me know what the status of my samples were. On Friday ½/​2015, I called the Durham office to inquire about the status of my samples. The receptionist looked into it while I was on hold, and told me that there was a problem with the manufacturer. She told me that she would contact the manufacturer and call me back with a status update. Of course, I never received a call back with any updated information. At this point my last pair of biweekly contacts were 4 weeks old, and felt dry and itchy in my eyes. This also put me at high risk of eye infection and they were not adjusting to my astigmatism properly, which made my vision blurry. I threw them away, and began to use my glasses exclusively. Of course now this meant that I couldn’t play any of my regularly scheduled team sports or wear sunglasses in the car, causing me more inconvenience and safety hazards.
The following Monday, 1÷5÷2015, I called back into the Durham office to see if anything had been resolved. I got into contact with the front desk on my first try, and was put on hold while the receptionist looked into my sample situation. She told me that she would have to take more time to investigate, and would call me back within the next 20 minutes. Miraculously, I actually did receive a call back in fifteen minutes with the news that the contacts had only been ordered on ½/​2015, and would take 5 – 7 days to arrive. They told me that they would call me when they arrived…
I further inquired about whether or not I’d need an additional appointment to check the sample prescription, and make a larger order for the rest of the year. At this point, I was also not sure that I could use my 2014 Flex Spending to purchase them, so that was great also. They had no idea at the front desk, and put me on hold again to investigate. While I was on hold, I was disconnected. When I called back, I got an automated voice message that said they were «busy assisting other patients». It’s been over half an hour since I was disconnected and left a voicemail asking them to please call me back, and I’ve not yet received a call back from TVO. Fortunately, all this waiting time gave me the opportunity to write this long-​winded review of their poor customer service.

Just finished up an appointment about 30 minutes ago and was disappointed in how charges were handled, especially for patients paying out of pocket.
I will say that the staff is professional, courteous and services rendered were thorough. Facilities were well maintained and comfortable.
However…
I was quoted $ 60-​$ 90 for a contact lens fitting and was handed a bill for $ 231.00 at the end of the visit. without a single flinch. I was advised on only one single charge outside of the original quote and that was $ 39.00 for a eye photo, which I agreed to, and which was fair.
Naturally, when dealing with patients who are paying out-​of-​pocket, I think its advisable to be fully clear on what you are charging them. I still would have paid, but feel disappointed that cost of services were not communicated in an upfront, and straightforward manner. This leaves the client feeling slighted.
I could deal with waiting in a room for 35+ minutes, but find both hidden charges (if I wasn’t advised on it, it’s hidden!) and long waiting times unacceptable.
Though this probably doesn’t represent the majority of visits (if i paid with insurance, who cares?) I definitely would advise anyone paying out of pocket to be very careful. Wait times were quite long, and, though I feel like they are serious about patient care overall, I probably would not return here –especially if you’ve got somewhere to be!

Dr Anthony Clark is awesome! Everyone is friendly and helpful!

I went to Triangle Visions for the first time today to get my annual eye exam. I’m always a little nervous for any kind of check-​up, so today was no different.
As soon as I walked in, I was greeted by the ladies sitting at the front desk. They were super friendly and told me exactly what paperwork I needed to fill out. Then, I was called to the back to get the pressures of my eyes, some photographs, etc. before the actual doctor saw me to do my exam.
I met with Dr. Anthony Clark today and he made my whole experience very comfortable. I told him about how I graduated from UNC and he even cracked a joke about the rivalry between UNC and NC State since he went to NC State. He was extremely knowledgeable and answered all of my questions thoroughly. When he was explaining to me about which contact lenses he wanted me to have, what he thought were best for my eyes, etc. he seemed VERY concern for me and my eye health, which I really appreciated. I would definitely recommend Dr. Clark!
I had to kick it down a star for the eyeglass selection. There wasn’t a whole lot of frames to choose from and also, most of them were on the expensive side. The frames specialist said to me that there were frames from $ 100 to $ 400 and all I could think was, «Where are the $ 100 frames? Because all I see are the ones that are $ 250 and above.»
Overall, great experience. Would definitely recommend to others and will continue to go here for my eye exams.

I have been in the area for less than a year, so this was my first visit. I do not wear glasses/​contacts, so I was just going in for a yearly exam. Everyone was very nice and professional and there was barely any wait time for my 4:00 pm appointment.

I have been a patient of Triangle Visions for over 32 years now and simply would not go anywhere else. The professional treatment I have received there over the years has never been anything but top notch. Dr. Tucker started this tradition and it lives on with both Dr. Clark and Dr. Glupker. Thank you all very much!

Love the detail oriented doctors and how they take their time to ensure you are taken care of completely.

I have been going to Triangle Visions for years, and I have always been extremely happy with the doctors and staff.

Dr. Glupker is extremely friendly and thorough. I’ve been going to this location for about 10 years. It seems that they’ve fired most of their good employees and their service has taken a HUGE nose dive! When it came time for me to choose a pair of frames, the frame specialist acted as though I was bothering her and didn’t want to be bothered with me. She pulled out 1 frame and was like «this is all we have for you». I gladly took my prescription and business to Lens Crafters at South Pointe. The bigger stores have more selection and more flexible hours anyway.
My advice, don’t waste your time. This place as poor service and you’ll wait 30 mins past your appointment time, on average, to be seen…

I really liked the friendly staff. They treated me like a valued customer. The service was fast and efficient. My only reason for not giving a full five star is because I had a late start for my session even though I arrived 15 – 20 minutes before my appointment.

My family and I have been coming to this place for years. Dr. Glupker is extremely friendly and personable. Their equipment is up to date, and their office is inviting. Help yourself to a cup of coffee in their Keurig, or perhaps a piece of candy. Nice! Great selection of glasses. Very fast turnaround. No complaints!

I moved to the area 1.5 years ago and needed to find a new eye doctor for a general check-​up. I saw the two reviews here and decided to go because of the good reviews.
Pros: Takes a lot of different insurance plans
Cons: Disorganized doctor, long wait, expensive frames
My first appointment was on a Monday. They dilated my eyes and could not get an accurate reading for my glasses so I was told to come back in a couple days (supposedly the dilation solution was too strong). I came back just to get my prescription checked, which ended up taking at the most 10 minutes. I waited in the office (which did not seem that busy) for 50 minutes before I was seen by the doctor. After I was seen by the doctor, I asked the front desk if I could have a copy of my prescription, and the doctor hadn’t entered it in the system so they could not give it to me. He was with another patient and they told me to leave because they didn’t know how long I was going to have to wait. Even during the appointment I got the impression he was really disorganized, but not entering my prescription sealed the deal.
I will not be returning.

We’ve been going here since 2005 and our family is happy. Good office, high quality care, great doctors (we’ve seen 2 of the 3). Highly recommended. We also had our 2-year-old’s eye checked out and they did an excellent job. Accepts VSP insurance which is great for us.

I have been a patient here since 2003 and don’t envision ever making a change. The staff are fantastic!!! Dr Glupker once took my emergency call on Thanksgiving day while he was on vacation. The optical staff know what they’re doing and will go out of there way to satisfy customers. Some may say their prices are higher. Well I say «You get what you pay for». Don’t be fooled by low prices elsewhere. Try them, you’ll love them!