Scrubs & Beyond

I am wringing to register a complaint. I purchased a lab coat from Scrubs and Beyond who had a scrub fair at the hospital where I work. After 3 – 4 weeks, I received a call to pick up my lab coat from the store which is located at Renaissance Center, 7001 Fayetteville Rd, Durham, NC.
The associate from Scrubs and Beyond had placed an incorrect order and instead of a lab coat a white shirt with my chosen embroidery was prepared. The associate in the store had seen that incorrect item numbers were entered and had apologized for the error. She then asked me to get a lab coat off of the rack as the one I had ordered was not available in the store. At no time did she say that I would be responsible for any difference in price.
I received a call that my order was in again. Upon picking up the coat, I was told that I owed an additional $ 7 as the lab coat I had chosen was more expensive than the original one that I had ordered. I immediately notified the associate that I should not be responsible for any additional cost as the error was initiated by the local store and that this has been an inconvenience to me for almost 2 months.\
The store manager became involved and still insisted that I owe the difference despite the error being solely on their side. I will never purchase from Scrubs and Beyond in Durham again. Scrubs and Beyond is responsible for their mistakes and and length of time the customer experiences to correct that error.

Medical uniforms galore. Lab coats: men’s, women’s, long, short, cinched, straight, dozens of lab coats to choose from including Cherokee, Dickies, Grey’s Anatomy, and plenty of other brands. Great selection of sizes since there were at least a dozen XS and a couple dozen in each of the other sizes. Prices ranged from around $ 12 to $ 43.
If you’re a tag-​reader, you’ll notice that the garment factory sources for this store include Haiti and Vietnam. I didn’t see tags from Bangladesh or Cambodia but I also didn’t check every garment. While Vietnam currently has higher manufacturing standards than Cambodia or Bangladesh (eg Rana Plaza factory collapse last year), there is still plenty of room for improvement and Haiti is certainly due for some change as well.
Maybe you couldn’t care less about manufacturing but it is always worthwhile to know a bit about how your clothing gets into your favorite store in case you’ve ever wondered who made your outfit for you as you’ve modeled it in the fitting room.
Two fitting rooms. All business in here: white walls, a built-​in laminate bench, 2 hooks to hang your choices, fluorescent lighting. No 180 but you can still get an idea of how fabulous your scrubs look in the single full length mirror.
Deal rack in the back is loaded with marked-​down scrubs including some nice-​looking pieces.
Courteous, helpful staff. I was greeted promptly and then asked by another employee if I needed any assistance. I was in and out of the store, goods in hand, in less than 20 minutes.
Well stocked, quick and easy.

Nice scrubs here but very pricey. I have to wear scrubs everyday so buying scrubs can get expensive so it’s not a store that I can shop at all the time. But customer service is good and the the store is very nice and organized.

This place is right across Fayetteville Rd from Southpoint Mall, so it’s in a pretty nice looking area and close to a bunch of other stores like Best Buy and Buffalo Wild Wings. The store is very well organized and sorted by brand, then color. with printed tops scattered throughout the store. They’ve got a wide selection and carry many of the well-​known brands like Grey’s Anatomy, Koi, Urbane, Dansko, etc.). And the employees have always offered to help me find something every time I’ve come in (I prefer to just wander around and find things I like though, so I’ve never taken them up on their offer).
My only complaint is that their prices are quite up there. A Grey’s Anatomy top is about $ 25.99 if I remember right and the pants are about $ 32.99 (don’t take my word for it though). They do carry some cheaper scrubs like Crocs brand, but since I wear scrubs everyday, I usually look for the better quality items. Every now and then, they’ll have 20% off specific brands and they do have a sales rack in the back (which ranges from 10%-20% off the tag), but overall, it’s still a bit high. If you sign up for their catalog, it usually comes with a $ 10 off $ 50 coupon though, so that’ll help you out (that’s about the only time I go into this store).
So basically, you pay more, but you don’t have to go running around looking for matching tops and bottoms. And you can go shopping at Southpoint when you’re done. =P

Rude employees, LOUSY CUSTOMER SERVICE and to top if off no manager is present or available for questions that need an immediate answer. So much for the great selection that is available!!! The ones you want are out of stock, and no one tells you that when you order the scrubs. I called the store 10 times and only once I got a response, and funnily she forgot to put me on hold and for 7 minutes I could hear on 06/​17/​2011, how cheap the customer was and that she got $ 1.00 off and was bargaining for .50cents or such. Really? that was no fun listening to them talk so badly about a customer. I tried calling them back but their phone went into a strange mode, kept ringing as though it was a fax. I had to call the Charlotte Scrubs and Beyond to get a response from their store. The Durham store manager is yet to call me as why their store is so lacking in providing SERVICE TO ITS CUSTOMERS.
As a business owner I know why it is so important to give your best to your customers. It is the respect that you give them makes them come back as loyal customers. Integrity and customer service should be the core of a good business.

Very good selection of scrubs! All the major brands (Grey’s Anatomy, Dickie’s, Cherokee, Urbane, etc.) and a great range of sizes. I quickly found lots of long sized pants. The sales people are also very helpful and were able to point me in the right direction. Scrubs were also grouped by color so it made it a cinch to find a matching set. I’ve been to another store where I was constantly running from one end of the store to other trying to find a matching pair, very annoying! I was in and out of Scrubs and Beyond within 10 mins. Totally worth the 45 min drive for me!