Firestone Complete Auto Care

I have so many positive things to say about firestone… But I will just keep it short and sweet. They are the best, their staff, their service everthing. The only complaint I have is that they are Always busy but that is a good sign to me because it means other people feel the same way I do. Edwin and Mike are the best. They are very helpful, and never try to push random services that I dont need on me like other places. They also have a wonderful lifetime alignment offer. Other places charge you the same price around $ 160 for 3 alignments.

I’m not going to write up a serious horror story on these guys. I went to get my tire repaired and was told they have been behind for several days. Just thought it was ironic how the three techs on staff happened to be all outback smoking and no one was available to put a new tire on. It’s all cool Firestone, maybe next time. 2 stars as the grounds were clean and the manager was friendly as explained the reason why they couldn’t assist me. I needed a tire, you all couldn’t commit because your too busy. Maybe that’s a good thing… Not for me (customer).

I live in Chapel Hill but this location is close to where I work so it is convenient to me. So this last Saturday, I had 2 check engine lights go on in two of my cars. Took our old one in because figured it would be an oxygen sensor (we had just replaced plugs and ignition coil last week). Turns out it was the catalytic convertor. Plus about another $ 1200 in repairs of stuff that is just failing. So Edwin was the person who took care of us. The other reviews say they try to upsell stuff but they’ve done the exact opposite with me. He just went through the list of repairs that were being suggested and asked what I wanted to have done. So with the estimated $ 4000 price tag, made the decision that the 2004 needs to be retired next year.
So then in talking with him, I told him about my daughter’s car with the new check engine light. We took it to Pep Boys for our first check engine light at Thanksgiving. That resulted in a new set of plugs. But we got sold the premium platinum plugs for probably an extra $ 100. And they wanted to add plug wires also for another $ 200. So the light comes back and we take it back to Pep Boys and they are clueless. No codes coming up for oxygen sensor but they recommend replacing it anyway.
We pick up the 2004 and ask the staff if they have an idea what could be causing it. With the symptoms they say it is not an oxygen sensor but if we can drop it off, they can figure it out. Turns out to be a dirty mass airflow sensor. And again, here’s the price to replace it or you can wait it out and see if it comes back. No pressure, all the information we needed to make a decision. (again Edwin helped us out).
They are getting me tires for my 3^rd car. They probably could have sold me really expensive tires for my sports car but the manager thought it best just to keep the same brand that I currently have on the car (the rear tires are a special size and not all brands carry them). But they are special order for them so it would be a few days to get them in. They quoted a lower price than the dealer or Pep Boys. And he called me back about 10 minutes later to tell me that there was a $ 5 or $ 10 per tire shipping charge and wanted to make sure that I knew that.
For the reviewers that say the cars take too long to fix, issues come up in auto repair. Fix one thing and something else can go wrong. People don’t return phone calls to give approval for repairs and so the cars have to wait. Technicians are out sick. So if you are getting anything done except an oil change, you really need to make an appointment and plan on leaving it there for most of the day. That’s why these places are open until 7 or 8 at night.

I’ve been coming to Firestone for the last three years to get my oil changed and I wouldn’t go anywhere else. I like the fact that I can make my appointment online and I’ve never had a problem with the process. This place stays super busy so my advice to you is if you’re going to wait for your vehicle book an earlier appointment. The service takes around an hour but they also check your vehicle out and let you know up front what issues they found and the cost. Their price points are reasonable and an oil change will set you back $ 40 BUT if you look on their website you can find a coupon so you only pay $ 24 total. The waiting area isn’t bad and they have a few comfy chairs and a TV to pass the time. These people take the pain out of a process I don’t enjoy and I would recommend their oil change service.

Beware, the guys at the front desk will not explain things, you have to interrogate them before you get a clear answer as to cost and what you are getting. Also, appointment at 2pm, car wasn’t in port until 3pm (even though there was 4 open car ports) I was told I needed new tires (which I knew) and I didn’t leave until about 6pm, all this for a state car inspection. Was so frustrated, I left without realizing they didn’t give me a receipt, now I have to go back so I can get a receipt so I can send it in to get the promo rebate. Don’t go here, go to your friendly neighborhood locally owned shop, there’s some good ones here on Unilocal.Lesson learned.

These guys are nice and friendly, yes. I’d love to see more communication between employees and more encouragement to book appointments.

This Firestone is just plain bad. They rip you off and tell you things you need that you don’t. Service is slow. The Firestone in Durham off 15 – 501 is so much better, I came here because it was closer but never again

I don’t want to make this a negative review, but know your stuff prior to going here and make sure they did everything right. I just brought my car in for alignment, and in their defense I have aftermarket suspension, so I appreciate them taking it in at all. The alignment tech wasn’t sure how to adjust my caster/​camber plates and my readings when I brought it in weren’t too far off for caster and camber, toe was my main concern and they fixed that with no issue.
I was fit in between a couple of other cars, but I got the feeling I was rushed a little. I did ask for max negative camber within spec, but with readings of –1.8 and –2.1 I was told that I was pretty much at top of spec and that it would take too much longer (once I had explained how the caster/​camber plates worked) to adjust any further. Camber spec for my car is –0.75 ± 0.75 meaning I was a full half a degree out of spec and a little more than I wanted.
Again, I this isn’t a negative review because I came in with non-​factory parts and if I were stock, I have no doubt they would have gotten it right without issue. And in the tech’s defense he did offer to make it right after I explained, but again they made it sound like it would be a hassle and other cars were waiting (it really shouldn’t have taken more than about 15 minutes with the equipment on hand), so I declined knowing I could make the adjustments myself very easily at home.
My only issues were that I felt rushed, was told I was at upper end of spec when I was still off a good bit, and ended up paying for basically just a toe adjustment. I appreciate them fitting me in, but I would have waited and made an appointment for the next day if it meant not being rushed.
I probably would not go back (for alignment) because I learned my lesson with aftermarket parts and would probably do my own alignment in the future, but I would still suggest them to friends with unmodified cars. Everyone there was very friendly.

The worst customer service experience I’ve had with any Firestone. I dropped my car off at 7:52 a.m. and requested to have the vehicle done by 2 p.m. I drove by at 2:30 p.m. and my car was still in the air without tires. I call to get an estimate at that time and was told it would be 30 mins. I come back over an hour after that call and is my car ready or almost ready? Absolutely not! Do I have things to do? Of course. Will I spend any more money at Firestone? Heck no and you shouldn’t either.

UPDATE ⁴⁄₁₃:
Well I have to tip my hat to this Firestone location. Shortly after posting the negative review below, I was contacted by the store manager, who apologized and refunded the cost of both the oil change done at Firestone and the work done by Hyundai. Plus, he threw in a free oil change. I’m really impressed with the way that my complaint was handled. They clearly care about the work they do and value their customers.
3/28:2015: Bad experience. I took my 2013 Hyundai Sonata — which I’d purchased six months ago (23K miles) and had absolutely NO problems with — here to get a simple oil change in late March.
On Easter Sunday, the engine started making a tinny clicking noise, and a few days later, the engine oil pressure light began blinking. That’s never a good sign, so I took the car to the Hyundai dealership in Raleigh. They looked at it and said that oil was leaking because the oil filter had not been re-​installed correctly. They said it was fortunate I got the car in when I did, because if I’d continued to drive it in its current condition, oil would have continued to leak, and it would have resulted in MAJOR ENGINE DAMAGE.
This place can’t get an OIL CHANGE RIGHT? Stay away.

Great service and a very friendly staff. The facility is great to sit and wait while your car is being inspected or serviced. I thoroughly enjoyed my experience and everything was in time too. Would definitely visit again when needed.

My partner and I took our cars in for oil changes. My car has 45k miles on it. I was told that the car needed new tires, fluids flushed, a battery and other repairs totaling several hundred dollars. Since I had inspected my tires and didn’t see that level of wear and the the car was otherwise running well I just stuck with the oil change. They said my partner’s (93k) also needed four new tires and a new brake master cylinder. Apparently the brake pedal went to the floor and they could barely stop the car when they pulled it into the shop. This has never happened to her. The price for the brake work was very high and we could not find a comparable estimate on the Internet to justify what they were quoting. When she declined the repairs, the mechanic was very concerned that her car wasn’t safe to drive in this condition. Nevertheless, she did decline the repairs and immediately took the car to a trusted repair shop for inspection. The brakes worked fine. The new mechanics couldn’t find any problems with the brakes. Nothing. Nada. Zilch. The car did need new tires but the reason they did was not detected by Firestone at all. Don’t know why Firestone had such terrible problems stopping her car and why they didn’t recommend new shocks (the reason the car needed tires).
I honestly resent their constant upselling. I took my son’s car in a few months ago and got the same treatment — hundreds of dollars of repairs based on their «free» inspection.
One more thing, I got a synthetic oil oil change. The sticker on the windshield said the next oil change was due in 3,000 miles. This is about half the recommended interval for a standard oil change. When I asked the Firestone salesperson how long synthetic oil change should last he just pulled a number out of his butt (5,000 miles) instead of giving me an honest/​professional answer. To me this is typical of the kind of service I’ve gotten here — pulled out of their butt.
On reflection I think I was unfair about the tires. My partner’s car did need tires and I guess suggesting that mine needed them as well was a judgement call. But you should note that they are a tire company so their recommendation is colored by that.

Friendly and competent. I work close to there and they are glad to drop me off at work if they aren’t too busy while my car is being serviced. They are a tiny bit aggressive on the upsell but back off quickly if you say no. The main downside is that they are EXTREMELY busy. Get in really early or have an appointment or you can expect even a simple service to take hours.

I got my tires replaced here last and was helped by a very friendly guy named Brad. He sold me on getting their Road Hazard protection which I was a bit apprehensive about at first. It was about $ 40. A year later I was thanking Brad for talking me into it when I got a flat which was irreparable. It cost only about $ 16 to replace the tire thanks to the protection. I’ve gotten oil changes here as well and the service has been he fastest I’ve ever got at any auto shop Ive been to. I asked about a problem with my AC for which they gave me honest advice. They are pretty friendly and efficient here, I recommend it.

Dropped off my wife’s car to have $ 39.95 air conditioning checkup done. When it was determined that they could not repair the problem not only were they honest but they also did not charge me! Quoting them they said, «We didn’t fix anything why would we charge you anything!?» I have found the new and improved repair shop for all my car needs.

courteous professional, and helpful. great place. honest too.

I went in to have my tires rotated, but also the place I got an oil change had told me I need new front brakes. I went there and told them I needed new brake pads, and they showed me where my pads were still good. When was the last time an auto place actually said you did NOT need extra work? A+ for honesty, and my rotated tires work fine

I found this Firestone location through luck when I was searching for coupons for a brake job. Not only were they able to do my brakes for $ 99 (inspection, new pads and turn rotors), but they got me in with no waiting and fixed my brakes, did an alignment, and balanced and put on a new set of four tires ALL WITHIN AN HOUR AND A HALF on a Thursday afternoon 3 hours before closing!!! They also found a nail in my tire that the dealership missed and showed me why I needed new tires instead of just telling me. I will definitely be coming here again. No need to leave your car all day some place when you can go here!