Conflicting reports in email — they found an anomaly, but it doesn’t need to be looked at for 3 years, billing department gets sent a BC/BS HSA vpay, but a month later send a threatening letter to send us to collections because they claim they didn’t receive payment — payment is probably lost on someone’s desk because they don’t know how to process a vpay — customer service says they don’t know if they accept vpay — not very helpful and confirms my suspicion that it’s sitting on someone’s desk because they don’t know what to do with it.