Beleza Couture Studio Express

I’ve been here for a trim and natural hair blowout. Trixie was amaaaaaaazing. She’s very knowledgeable! I’m definitely going back!

I was recommended through a friend for a Dominican blowout. Trixie was amazing and very knowledgable. Great customer service skill and great price. I can see myself coming here more often.

Bought a Living Social deal in March, and after a ton of emails and phone calls back and forth, finally scheduled my appointment. Apparently, their manicurist is not available on Saturday and Sunday… June and July… The busiest months of the year for pedi-​manis (hellooooo! It’s SUMMERTIME). Anyway, my fiancé gets off work to make sure he can watch my 16 month old while I relax for the first pedicure/​manicure I’ve bought myself in years. I call to see if maybe we can push it back and hour. The lady is rude as hell and I’m told I’m not on the books and that they emailed me to reschedule 2 weeks ago. They didn’t email me. I checked to make sure. Even my junk mail and trash folders. No such email. Anyway, shouldn’t you CALL you clients when you haven’t received a reply back from your emails? I mean, this is the DAY of the appointment and I had no idea my appointment had been cancelled. I try and get a refund because the business seems shady and I don’t want to reschedule. They don’t deserve to have my business. Can’t get a refund thought Living Social (lame) but I call her back anyway to POLITELY let her know her email isn’t working properly and that I didn’t get the email she claims to have sent. I then go on to let her know that I am a mother and that my fiancé had taken time off work for this appointment and she interrupts me saying «Ma’am, what is it that you want?». Flabbergasted, I tell her that I am not trying to get money out of her or anything I just wanted to let her know that her email isn’t working and that she should CALL her clients when she needs to cancel so she is sure they received the cancellation notice.
I get HUNG UP ON!!! … WTF?!
I call back and she says ««We must have gotten disconnected»… Um, yeah right. I maintain my composure and tell her the same thing I did before she hung up on me. She responds: «Okay I’ll pass that information along. You have a great day». Seriously? Not even an apology for the inconvenience?
This business is shady. They are located in a ghetto area which is full of crime and trashy people. They have horrid business practices. And they are RUDE and should not be in business. This owner does not enjoy what she does, nor is she a people person, and it is reflected in her business interactions! I don’t suggest going here, no matter how nice a «deal» your Living Social or Groupon deal seems to be, unless you are a tad masochistic and you enjoy being treated like your business isn’t even worth anything the paper paid for it.

I joined Unilocal specifically so that I could review this «world-​class» salon. Now I just wish that I could go back in time and read the rest of the reviews before I bought my Groupon. I have received poor service before, but it has never been so off-​putting that I was motivated to join a review site for the sole purpose of giving a business one star.
It is nearly impossible to make an appointment with this salon for many reasons. They will only accept online requests, which will be answered with a few words at most, telling you that it will be another 2 months before there is an opening. No further information about what days you can schedule appointments (you would think for a salon that lists nails as one of their services could accommodate that during normal business hours).
On my second attempt at making an appointment (a month after the original attempt), I was again informed that the next available appointment wasn’t until July 17^th. Ok, great! Oh, nevermind, I received an email back telling me that they do not take appointments after 5pm. Ok, try another day. After back and forth emailing about when I could schedule an appointment, I finally received an email in ALL CAPS informing me that «WE DO NOT HAVE FRIDAY’S OR SATURDAY’S AVAILABLE FOR THIS SERVICE. WE DO NOT HAVE A MANICURIST AVAILABLE ON THOSE DAYS. WE CAN SCHEDULE YOU TUESDAY-​THURSDAY!!!» Silly me, what an idiot. Ignoring the rudeness of the final email, would it not have been helpful for all involved to either a) Include more information about when an appointment can and cannot be scheduled in the original email telling me that an appointment is not available for 2 months, or b) Include this information somewhere, anywhere, on your website?
Judging by the way the scheduling, and I can only assume the business as a whole, is run, I would not want them going near my nails. I’ll unfortunately have to eat the $ 30 cost of the Groupon, but that’s what I get for not looking at the reviews first! Hopefully this will make someone else think twice before they make the same mistake

I will concur with the previous review. I also bought a groupon for a no chip manicure. I scheduled an appt and upon arriving at the salon I was told they would have to cancel my appt because they booked it for the wrong amount of time. I was unable to schedule a new appt within the time frame of my groupon which subsequently expired. Upon contacting the business to redeem my groupon they said I would have to call back in 4 days as she didn’t know exactly what to do. Then when I called back they said that I could use the groupon as cash but that I had to have the service done on a Tuesday or Wednesday AND that they didn’t have any openings until June (2 months away). When I then asked if I could schedule this Tues/​Weds appt in June on the phone with her she said she had to call back all the people who left messages over the weekend and schedule their appts first and would have to call me back later. This seemed like to much work to her so on second thought she told me to just go to their website and fill out an appt request and they would get to it as soon as they could. This business is highly unprofessional and a disgrace to the groupon which usually has great deals. I have since decided not to go to Beleza Couture and groupon was graciously wiling to give me a refund. I hope they never deal with this salon again. DON’T WASTE YOUR TIME OR MONEY!

I bought a groupon for a trim, highlight and conditioning treatment.
In June, I made an appointment and got in with no problems, but a couple of days before the appointment they called to say the stylists had to cancel. Ok, no problem.
They couldn’t get me in before a wedding I was set to go to, and I had to get a haircut from another place. At this point, I won’t need another haircut until September. I tried to make an appointment when they called to cancel the original appointment for September at Beleza Couture (groupon expires Sept 29). The receptionist told me that they don’t book that far out in advance. Ok, no problem, I’ll call back a little closer to when I need the appointment.
So, I wait until exactly a month before the groupon expires and call back. Now, they are all booked and can’t get me in before the expiration. In this case, I think the respectable thing for a business to do is to honor the promotion after the expiration date. If they can’t offer an open time within a month, it seems reasonable for them to say ‘you made the appointment well before the expiration, we will honor the groupon.’ But the receptionist was pretty adamant that wasn’t going to happen, even after explaining the situation I detailed in the paragraph above (I had an appointment; they canceled. I tried to rebook; they refused to rebook at that time).
This hair salon is also listed under Beleza Couture Studio on Unilocal.So, be sure to check those reviews– they moved locations in Summer 2012.
So, make up your own mind about this salon, but I am pretty disappointed with the way they handled things.