Durango Harley-Davidson

We had an ignition problem on a Road glide on a motorcycle trip. We took it to Durango Harley Davidson and they jumped on it immediately and solve the problem within an hour and we’re on the road, excellent service, attention to detail, superb!

I want to start by saying I’m not a personal friend of ANYONE at Durango Harley. I’ve purchased many bikes over the last 20 years and yet this is my first Harley. I’ve been in the business world most of my life (after college) and been both in sales and purchasing. I am employed by a Durango company who made Outside Magazines top 100 places to work (2015) and am an employee owner of said company. That being said we are a global company built and raised here in Durango. We are a global company built almost entirely on the level of service we provide to our customers throughout the world so I feel I know just a little something about «customer service» and treating people right. I recently purchased a brand new 2015 HD Sportster 48′ and am ABSOLUTELY blown away with the service that Durango HD has provided me. These guys and gals have gone above and beyond to not only make this deal happen but afterwards. Offering to even pick up my bike and/​or give me a lift during my work schedule to install some aftermarket items. This is a deal with a level of service I’ve rarely seen in this day and age and they are not only true to their HD roots, they are a tried and true Durango company maintaining a small town feel when it’s easy to let that go for the sake of a quick sale. Outstanding people all the way to the front counter gals, service guys, and a sales staff second to NONE. To the previous Unilocal reviewer I’d second the fact that if your tire was that damaged you shouldn’t have ridden all that way (dangerous) and then expect to pull up to a franchise dealer (as all HD dealers are) and expect service on that bike. It’s extremely expensive $ 125K + just to buy into a franchise and they do have rules to follow. I question whether they «sent you on your way» as just today I dropped off my bike to have some more aftermarket installs and was told their shop was booked up today so they could focus on an out of town rider (Ohio I think) who rode in with a large group and needed to get back on the road. They dedicated their staff and service department to get a fellow rider back on the road. THAT is service and I’ll gladly pick up my bike another day. Thank you Durango HD… This one will be paid off as fast as possible and I’m already eyeing my next ride. When you walk in and see the «Golden Level Service» stickers on the door (I think that’s what it is called) you should do some homework. They don’t give those out. I will not buy a bike, parts, or service elsewhere.

Tried to buy a CVO from these guys, the sales person told me they would sell it to me for MSRP and don’t ask over MSRP like other dealers do «we don’t play those games like other dealers» I was told. However, when they found out I was from out of town they would no longer honor their price and now wanted $ 2,000 more money for the bike; even thought they admitted they agreed to Selling the Bike to me at MSRP.
I was given some lame, but true story I’m sure, that Harley holds it against them when they sell CVO’s out of their area and since they are a small dealership and get so few CVO’s it hurts their allocation the next year. The funny part is, they where still willing to prostitute themselves and sell the bike, provided they got enough money, in this case $ 2,000; at least I know their price.
The manager there is not a man of honor. The saying my word is my bond certainly does not apply at Durango Harley Davidson.

One of the riders with us ended up wearing his front tire down to the cords. We tried to go to Durango HD on a Monday morning, since they were the only place open. They turned us away because it wasn’t a Harley (It was a Star Motorcycle), even though they had the right tire and it was a spoked wheel just like a Harley. I found it appalling that they sent him away on a major safety concern and did nothing to try to help. This behavior reinforces the HD metality and continues to make me never want to buy their bikes!
We ended up going to a small independent shop in Ignacio. Had the tire blown we would have been at a funeral and Durango HD would be seeing us in court.