Ulta

I’m a Ulta fan, but was quite disappointed at how messy and unkept the store is. A mangled display of nail polishes on a end cab was a shock. I’ve never seen such disarray. The NYX make up displays were mostly empty, and tons of used and tested items were all that was left to purchase, which is HIGHLY unsanitary. I’ve been to Ultas in Los Angeles and Las Vegas and I’m sad that my Ulta in Dunwoody isnt as inviting as the rest. ALTHOUGH, prices did seem to be lower which is always a great thing, and customer service was excellent. I might be back to give it another go, instead of Sephora.

First, let me start off by saying that it had to be pretty horrible service for me to go out of my way to set up a Unilocal account and write a review. Second, I’m not going to just get on her and complain about all the horrible things about this store because I do love my products I get from Ulta. Next, if you want a hair salon — do some research and don’t go to this salon! I have engagement photos in a week and this guy Quincy really did a number on me, I was so embarrassed that I cried and then it was worse to have to go back in for a refund. I warn anyone if you want your hair done correctly for that special day don’t come here. I watched the hairdresser pull out combs and brushes from his bag that wasn’t sanitized from one customer to the next. This place is nasty and I will never get my hair done at that salon again! Save your money and go somewhere else!

In the past 2 weeks I have been here about 3 times; and no, I am not one of those who has or enjoys putting on makeup ²⁴⁄₇ either :)
The background story is this; I have slowly been upping my «girliness» factor and have been trying out new brow makeup since it is really true that brows frames your face. I find that, if you got a really nice brow going on, then people will be more apt to forgive you for your uneven eye liners, or you can get away with a more «nude/​non-​makeup» look much easier.
I happened to show SO the Anastasia brow wiz pencil on youtube and figured that this is the brow pencil I should invest in. I went out, and got my shade. Then a few days later, SO being the sweetie that he is, surprised me with one that he ordered for me (cue the Awww’s). However, if it wasn’t the right shade, so I went back to Ulta to swap it out for some primer. The exchange was easy, even though the line was about 6 people long and waiting was not the easiest for the only girl working the registers that day. But she quickly called in reinforcements and they opened up an additional 2 registers faster than I have seen at Wal-​mart.
The next time I went in (yesterday) was because I had lost my original brow pencil somewhere in the car. Seriously, doing my eyebrows while at a light, I dropped the dang thing into a black hole I didn’t even knew existed in my car! I had replaced it with yet ANOTHER Anastasia pencil (if you’re keeping count this is pencil # 3 that I’ve had). I went home, took it out of the packaging, only to have the entire makeup part come sliding out of the pencil broken.
On this visit, I now knew where the Anastasia lines were displayed, found my color and went back to the cashier to explain the situation. I was expecting a hassle, even an arched eyebrow in disbelief that the entire pencil was broken. But nope, she just smiled and said, oh, I’m sorry to hear that and exchanged my broken pencil for a new one. She even let me open the new box and make sure that the pencil was intact before I left the store.

I live in Marietta and wanted to get the Dermologica facial peel that was advertised. I actually work very close to one of the East Cobb locations but after speaking to 3 diffferent estheticians at the 3 closer locations I was not getting a clear answer so I called Dunwoody since I can drive there in usually less than 40 minutes. The lady Darneese was so friendly and had so much knowledge of skin and products. I drove there and everyone was helpful and Darneese was awesome! I will take time to go to this location again and would definitly recommend it!

For those that know me, you may wonder why I even step foot in this store, as it is very apparent that I am not one to keep up with my appearance. As I get closer to the third decade of life, I have determined that there are occasions in which I can do more than just wash my hair and run out of the house, knowing that I will arrive 10 – 15 minutes late (friends, I am really working on improving this tardiness dilemma).
I have been here for some hair products, as well as nail polishes. The last visit was for some new shades for my nails. I almost hate spending money on nail polish, because of its short lifespan. (Or is that just me? I just love to dig my nails into metal zippers and pry open key chains with the very tip of my super short nails.) But when I perform quick mental calculations, I arrive at the conclusion that a bottle or even two of «salon-​quality» polish is probably cheaper than a mani/​pedi and will yield many layers for a half or third as many occasions (taking into account that I usually paint on 2 – 3 layers, depending on the color). This is a score for me. Oh yes, I will add that I am partial to brands like OPI, Essie, Seche, and Orly because my hairdresser mother prefers these brands. I have yet to move into the arena of Deborah Lippman and truthfully, probably never will. Recently, my mom has gotten a few bottles of China Glaze so when I saw that these were about a dollar less than the aforementioned brands, I grabbed two colors that were completely different from the few bottles that I had. Oh happy day when they rang up at $ 10 for 2. Whaaaa??!
Decent service, just as I would expect from a run-​of-​the-​mill retail store. Not pushy, not overly attentive, but friendly with rapid check-​out. I wasn’t even hounded to become a member, which I totally loved because I want to poke cashiers’ eyes out when they push me after I politely decline.
I am not a lover of cosmetics and the like but should I need something in a pinch, I feel quite confident that I can find it at Ulta.

I’m surprised by how low this location’s average is; I’ve visited this location on and off over the past few years and have always found the service and merchandise «A-​OK». Lately, I’ve been visiting more frequently and I’ve become increasingly impressed with their level of service and inventory selection!
Beginning with the latter, I suppose I’m used to going to Target for my drugstore make-​up needs, but Ulta — at least this location is so up to date with the inventory, they have all the newest things, and then some. The higher end make-​up selection is slightly less impressive — Sephora’s got them beat on selection and cleanliness (the testers are a bit dicey) but they do still carry several brands Sephora doesn’t.
The sales assistants I’ve interacted with have all been super sweet — and unlike Sephora, they don’t follow you around the store for your entire visit. On my last visit, the cashier — without me asking or even noting it — scanned a coupon for my qualifying purchases and threw in a deluxe sample for confirming I’d do a customer survey later on.
I repeat, discounts and freebies. Go. What are you waiting for?

This location should be renamed to Ultra Rude! Last time I went to this location was my first time. As a new customer I had a few question. After chasing down a worker I finally was able to ask this lady what she would recommend for a good toner. Since I had blemishes and scars I was hoping to get a toner that helped. Prior to my horrific shopping experience, I actually just finished my Neutrogena fade n clear toner which worked wonderful with evening out discolored skin (and acne scars) so I thought she can help me find another.
However, this rude disrespectful being seem so upset by the fact that I asked for help that she decided to embarrasse me in front of my husband and a random customer. She rudly replied that I didn’t know what I was talking about and that there was no such thing. She even went as far to say that she doesn’t think I know what a toner is. That’s not the worst part, in front of another customer she started asking me if I was trying to lighten my skin… seriously? Then told me I would never be able to get a product to do so. How am I lightening my skin if I was only looking for a toner… I wasnt looking for a whitening product. just because i have a darker complexion does not mean I am trying to whiten my skin. For her to act in such disgusting manner I would never recommend this place. It seems like the workers only like customers that they believe has plenty of money or from certain ethnicity.
Would NEVER want others to me treated with such bad behavior in front of their husband or others.

«Hey, am I wearing lipstick? I said, am I wearing lipstick?» — Blow (2001)
I’m pretty much a fan of Ulta stores — they are all the same to me, which minor exceptions — the staff.
This store is my regular one, with my regular visits for things like makeup (which I don’t use a ton of), shampoo and conditioner (which I buy a lot of at a time) and nail polish (I prefer to pick my own unique colors to take to my pedicures). I occasionally buy other items here, but my frustration sets in when things like nail polish remover are not on the shelves.
Overall — this store is my second favorite one. The staff is mostly friendly, unless you want help while looking for something — then forget it. But when you check out, there are nothing but friendly.
The place is mostly well-​organized and usually has what I go in for. If not, there are more stores around town to get what I need.

Terrible customer service. Kept me on hold for 15 minutes then I called back again and well, another 15 minutes went by so I just hung up. I go to the store and there’s no one in sight. The other time I went there, the cashier failed to ask me for my Ulta members card and then didn’t know how to input it in with my coupons. So ridiculous! I can’t believe Ulta corporate hasn’t hired new people for this Dunwoody store as it is a disgrace.
I’d rather go to the Buckhead or Marietta locations as their customer service is great and items are properly stocked, etc.

Want to experience an Ulta that:
* Always looks like Armageddon has arrived and is consistently out of Product?
* Has unhelpful Associates?
* Tells you that the coupon THEY emailed YOU probably won’t work (we won’t really know until we ring you up.*shrug*. you look over and the line has 20 people in it).
* Tells you that they won’t create a Tester for the perfume you specifically came in to buy? (you just wanted to confirm that it’s the correct version since there are 6 variations of the scent and only 2 for testing)
Then by all means by-​pass the fully stocked Sephora ¾ of a mile away with its helpful staff and come here. *YAWN*

This location really needs to step up their game!
There was no one in sight when I needed assistance. The only reason I come to Ulta is because of their coupons. However, this specific location really sucks. Every time I come to this location, I have to make rounds in the store to search for help. It gets really annoying. Not a single person here cares about helping you! Things tend to be out of stock or messed up (samples.)
Someone please help them.

They need to upgrade in every aspect to be in a charming, classy area like Dunwoody.
Every time I go to this location, the same products are ALWAYS out of stock, everything is toppled over or not in the right spot, and the store I’m general is messy and unorganized. I don’t know why these problems haven’t been fixed or worked on yet. What is the manager doing?! I hate going to this location.
I just bought a Smashbox try it BB kit last night and looks like someone used it and returned it! Unless they take care of the store, I’m no longer going here and rather drive 8 more miles even though this one is down the street from my house!

Ugh! I was excited to see they carry my brand of makeup (bare minerals) which would save me a trip to the mall. I needed some advice about a foundation color. The girl who tried to help seemed unfamiliar with the brand, couldn’t find anything and kept leaving me to work the register. Also instead of a sterile, disposable tester brush it had been used. Well, I selected a color by myself (hope it works) and ordered it on eBay while I was still there and saved $ 7.00. I am really disappointed because I needed other things. Guess if I want customer service I will go back to Sephora or the Bare Minerals store in the mall. Too bad

You have to see Amy in the salon. She does all the aesthetics. She is wonderful. As for the store, that is another story. I like the store part better at the Lenox location. Shame they can’t have one store that does both well.

If you KNOW what you want and just want to get in and out and refill your stock, you probably won’t mind this place.
For everyone else who wants to try new stuff, get some friendly advice, and/​or purchase things that are available in the drugstores, STAY AWAY.
A place full of makeup and delicious fragrances lying along the shelf should make me MORE than happy. Ulta, by default, should make me all warm and fuzzy inside. So why did I leave this place in an iffy mood, twice?
First, this store looks like an expanded version of TJ Maxx’s fragrance area: just one big, white, disorganized place. They carry drug store makeup and designer makeup in one place, which I thought was really great since I use a mix of the two. Unfortunately, the drug store makeups that I use were pretty overpriced.
And I can’t even call the customer service terrible because it was pretty much non-​existent. If you want to mess around with random makeup without anyone interrupting you, this is the place for you!
I spent about 30 minutes there with a friend. Nobody said a word to us. I waited by one of the desks, waved, and eventually went up to two sales associates chatting in the far corner and *rudely* interrupted their conversation to ask where a certain mascara was. One of them simply pointed at an obscure space and said, «It’s over there.» Thank you for the direction.
Perhaps I’m spoiled by the glamourous, friendly rainbowland that is Sephora, but you know what? Ulta offers no incentive that I can see to lower my standards.

I must have walked by this place a dozen times in the last year. It’s tucked between Walmart and the DSW in the Walmart shopping center. I thought (from the exterior) that this was a little known drug-​store. Turns out, it’s a beauty supply store with a small salon tucked in the back. I didn’t try the salon (it really is VERY small, and open) but the selection of beauty products was pretty good — this store has some harder to find brands that a lot of other stores don’t carry (like NYX!). The salespeople were friendly, and helpful, and the cashier was quick to point out that there were always sales and coupons in local fliers and magazines (good to know). I’ll probably be back to stock up on some favorites since it’s so conveniently located.

Went in for a Free Fredric Fekaii hair event and left having spent $ 60. ($ 50 on hair and $ 10 on nail polish, gotta love those OPI colors/​names)
After I went in I found out that the FF products they were going to use were not going to do a dang thing to my hair. It was a straighten balm, but wouldn’t straighten out anymore than I would do at home with a blow dryer.
I’ve been saying I was going to get my hair colored and I figured that today would be as good of day as any. Plus if I didn’t get it done then, it would only take me 3 weeks to make another appointment. In addition, the stylist Christy was new, but assured me that she was a great colorist.
I have to admit that she did put this color in and it looks great. She also gave me a coupon for $ 20 off my next service.
I really enjoyed the experience. Christy just moved here from Detroit, so I was able to share some Atlanta knowledge, and she her spirit was very peaceful and calm.
I appreciate that she didn’t spend 20 minutes scolding me on how I don’t need to wear wigs and weaves, but took the opportunity to discuss with me the best way to take care of my new colored tresses, and promoting a building relationship.
I’d recommend her to almost anyone at this point, if you are looking for a hair stylist, that hasn’t been worn down or become so fickle that you cant stand them anymore, then I truly recommend giving Christy a try. Welcome her to Atlanta in a grand style… btw…she gave me her card and 6 more $ 20 off coupons if anyone would like to give her a try.

HORRIBLE SERVICE. Dried out testers, empty perfume bottles, overpriced salon treatments and cuts, and hardly any beauty/​hair products for multicultural women or women of color.
The only sales person I saw on the floor was this heavy set woman with red hair. She followed around a blonde woman who was carrying an array of products and assisted her in every single thing she did. For 25 minutes she helped this woman and said not A WORD to me, even as I stood next to them trying to find a product and glancing over several times. Finally, being desperate. I waited for her to stop talking to the woman for 1 second, and said «Um, pardon me ma’am, but I was just wondering if you could tell me– She spun around and held her hand up to my face and shouted «YOU NEED TO WAIT! I WILL BE WITH YOU WHEN I’M READY!» She then rolled her eyes, shook her head and turned back to the lady, saying «ANYWAY.» She then stated, «It’s not like she is spending»
I was completely shocked and horrified. I felt so offended. The only thing I can think of is maybe she thought I was a young girl, as I look quite young. (I am almost 30 though) Other than that, I feel her comment was unacceptable and horribly rude. I reported it to the manager who was very respectful and understanding. She said that behavior was not tolerated at the store and she would talk to the woman. Either way, I will not be shopping there again. That woman should NOT be in customer service if she cannot communicate and treat others as decent human beings. I had money to spend on a new flat iron, and because of her bias and disgusting judgment, they lost a sale.

They totally get bonus points now for having plenty of OPI Black Shatter, probably due to the fact every other OPI color except for it is on sale.
However it’d be way cool if the dude working there would have bothered telling me that I missed the very last sentence of the most restriction filled sale I’ve ever seen about not combining brands, or that one of my colors was actually on clearance despite not being marked.
So, technically I did get one free in the end with a $ 3.50 off $ 10 coupon, but it would have been nice to know cause I would have switched everything out.
I still like this one way, way better than the one off Lenox. So if you wish to take advantage of buy 2 get 1 free in a specific brand of nail polish, come here, since they are not in the midst of a crazy remodel and you’ll see more of the limited edition colors of every brand. Oh, and a whole lot of Black Shatter.

This location is just… okay. Has a decent selection of products. I’d have given this location 3 stars, but the customer service is GREAT. I’m one of those people that values customer service, and it totally colors my experience at a business. Hence, the extra star.
I had been looking high and low for a favorite fragrance of mine, and there was only one left. I was hoping to catch it on sale, but that sale didn’t start until the next day, and the associate was really sweet and set my lone bottle aside for me to get the next day. When I returned, I forgot my coupon! an entirely different associate found a spare one for me, rang me up and sent me on my way.
Awesome.