The Home Depot

I purchased flooring at the end of January. Almost a month later I still have not had the floors installed. Due to a special order part (that nobody ever mentioned to me) It took forever to get the materials to home depot. Then it was a huge hassle to get home depot to even deliver it to me. Apparently since I didn’t answer the phone the day they were going to deliver it they decided not to. The man that called never even left a call back number so I could tell him we were home. I had to get one of the managers Ronnie to have someone bring it out later that day.
We also specifically told the man measuring that we wanted the bathroom vanity and toilet removed so that we may have all the same floor in the bathroom. The expediter told me I would have another fee for that as that requires a plumber. Ronnie ended up offering that service at his expense and when the man came to remove the toilet he would not remove the vanity because that «is not my job.»
I specifically mentioned many of the things I wanted taken care of with the floors. I wanted the old tile removed and the new floors installed on the slab. Apparently I didn’t pay for tile removal just «tile base removal». So I was charged twice for this install two different amounts. I also wanted the old tile baseboards removed but the installer told me that might destroy the wall behind it. This doesn’t make sense to me since I paid for «tile base removal»
The installer showed up by himself. He says that he was told he was doing a basement. He said he didn’t know that we wanted the tiles removed. He also told me he could not even do the install today because of the weather. I understand rain prohibits the work being done so I wasn’t upset about that.

I have totally been «SCROOGED» by HOME DEPOT!!! Instead of enjoying my holiday with new counter tops and sink, I am out almost $ 4000 and I have an extremely expensive sink sitting in my garage!
After the Home Depot approved contractor came to my house and measured, he said that I should get brackets to support the weight of the counter tops… BUT, his company didn’t do that work… I went back to Home Depot and they top me that THEY did not sell these brackets AND they didn’t do that work either! They handed me a pamphlet on what brackets «I» should buy and sent me on my way. I have not had any of my phone calls returned from the contractor to advise me on how many brackets I should purchase and what size, no advice on who to contact for help.
I have been put on hold and forgotten about. I have been brushed off by store managers and staff, no one in the kitchen and bath department is EVER at their desk to answer questions AND when I go to customer service, the project manager/​scheduler doesn’t have the decency to come to the front desk and talk to me in person. After several weeks, the only answers I have been able to get are that they will get back to me with a list of contractors that I can call on my own, get quotes from and hire to do the work «outside» of this contract that I have signed with them. When I asked them how on earth could my counter top and sink be under warranty with a «third party» coming in and doing some of this job, they answered, «we will figure that out later»!!!
Two weeks of unreturned phone calls later all I am receiving back are bills from my Home Depot card reminding me of what a BAD DECISION I have made in using them to do a job for me. I remember the times where I used Home Depot EXPO to install a backsplash and custom blinds and the work and the follow-​up was impeccable. What happened to THAT Home Depot? Since when does Home Depot not do «that kind of work»??? I don’t think I am the only customer who ever wanted a breakfast bar installed in their kitchen and if they didn’t do that kind of work, why not tell me up front??? Now I own a custom cut piece of quartz that can’t be installed because I have to do the additional research…
My advice, besides BEWARE OF HOME DEPOT, is maybe next time I will give you have a home improvement job, consider a small business owner who does great work and cares about their customers and their reputation.

Customer service is lacking in the store. Called today to check on a faucet that another store indicates they have. Called 3 – 4 times & was put on hold. Finally was able to talk to a real person at Cust Serv desk. She said call back in an hour because everyone’s at lunch. What in the world!!! Why are people not taking shifts to go out for lunch? Bought appliances there recently and had a terrible time getting them. Appliance was also scratched. Delivery people said someone will call me in 30 mins. 3 weeks later — no calls & not much help from management. A red head at the Customer Service desk is very unprofessional and not willing to help customers. She has an attitude & talk behind your back like a teenager. Won’t be shopping at this store in the future!!! I believe she’s a Cust Serv manager. Several employees in the store are great to deal with. Unfortunately one rotten apple can ruin the bunch.

This is our go-​to home improvement stop. Great service and great selection. Our stops have been quick, easy and convenient.

Unfortunately there’s no option for zero stars. This store has NO customer service. For over 20-​minutes I roamed aisles 22 – 30. Not a single person to help. Finally found a warm body that found an «expert», Dolys, that refused to help. Then, after getting my items on the check out counter, the attendant closed the register.
Customer Service is dead.

Terrible service at self check out. 16! people and one register.
I’ve never seen this

NO, NOT YOU TOO!
First of all, let me say that I just love that they have a greeter. It is so nice to have people appreciate your patronage and warmly greet you.
Since everyone else seems to be out of their fall decorating items, I thought that I would stop here to see what they may have left. NOTHING! It is all about Christmas at this point and I hate that! The commercialization of Christmas stinks on all levels! Stop it!
They had very few items left but they were just cheap and very poor quality. Don’t they understand that holiday items need to be quality based because they are used year after year and need to hold up to the continued use? Come on people, figure it out. Quality Matters!

Home Depots are Home Depots, so this rating/​review are just for the knowledge of their department «experts».
Over the last week alone, I’ve been to HD a lot and 3 times I needed to ask an associate a question. The first time, it was about the usage of a product, to which they didn’t know. The second time, it was about a common product, to which they had never even heard of.
However, the most egregious of my experiences was when I went in looking to buy a specific 30 in Whirlpool gas cooktop. The associate found one and said it was on clearance and if I promised to buy it, she would drag it to the scan area and look up the specs. I said if it was the model that I wanted, then yes, but I’m not buying it if not. To make things easy, I looked it up on my phone and it turns out that wasn’t the right model, it was electric for one thing. She kept rolling her eyes and saying «you asked for a 30in Whirlpool and this is a 30in Whirlpool». I was convinced she was trolling me because no so called «expert» would have trouble understanding the difference between electric and gas. To top it off, she said she had never heard of «wall ovens» before.
I honestly expected candid camera to pop out during the above experience. I will say that this Home Depot is great is if you know exactly what you want and where it is. If not, good luck!

Moved to a house end of last summer. Starting to learn about lawn maintenance. Mike at the garden center was very helpful on explaining when, what and how to use certain products.

This Home Depot has distinguished itself — great selection, great prices, and great staff. Some of the staff have been less than helpful, and sometimes they are understaffed, so the store isn’t a five store experience. But — when you meet the experts that are in the store, you will get a real education. Whether it is grass, birds, paint, piping, whatever section I’ve been, I’ve met people with considerable expertise in the subject. They often suggest products that are on sale or cheaper than the top line ones, but that work better. This is an excellent long term strategy for customer loyalty. One other minor complaint — the propane set-​up is a little rusty and out of date. Another minor plus — emailed receipts are very convenient. This is a good store to visit if you need to do something around your house.

Home Depot will match prices. Take a picture or bring an add of the item (s) and don’t forget your receipt if you’ve already made a purchase. Yes I am a thrifty shopper and believe that if stores say they are going to «match prices» I expect them to do so and they did «happily».
After moving into a new apartment decided the first project would be to stain the kitchen cabinets the wood trim was dated and faded. After some lengthy conversation (twice) took the ‘advice’ of those who know what they are doing, «it was to skip the staining and try painting instead». The kitchen cabinets looks great now and the Property Management «loves it».
Projects two — four:
Painting the bathroom cabinets, painting one of the living room walls or maybe the dining room, (undecided) then indoor/​outdoor carpeting and plants for the balcony. Home Depot will be able to help with all of these things in the next couple of months and if you have a project in mind you can be sure HD can handle it.

One of my New Years «resolutions» is to learn to be more self reliant and do handy projects around the house myself. With that comes a nice little learning curve! Last week I put up curtains in my bedroom with the help of a friend. Neither of us had ever used a drill before and well, some mistakes were made. Fortunately the curtains went up and even more fortunately the hole that I accidentally made was easily hidden behind the curtain. Today I walked into Home Depot with pride swallowed and picture in hand of the hideous hole. I talked to Sharon, and with no judgement, she walked me to the aisle where they sell nifty «patch sticks,» which are exactly what they are called, they patch up unsightly holes with a stick! Sharon not only walked me to where I could get a patch stick but she took the time to get more information about the hole in my apartment, the size of it, and sanding. She went further and told me they periodically offer DIY classes and to keep an eye out for the next one if I want to learn to be a little more handy. LOVED the level of service and the fact that I was sold exactly what I walked in for. I got home and immediately got to work. The hole is covered up, this time the proper way — with the filler instead of shielding it with my curtain. Thanks Home Depot, and especially thank you Sharon!

Two stars for letting me return goods from another store here, but having four people working at the service center and still making a sweet lady (carrying a child) ask for assistance twice just ain’t gonna cut it!

The service here was great! We needed a large piece of plywood cut down into some pretty small pieces and they were very helpful throughout the whole process, even ensuring the not-​precise cuts were extremely well cut.

I see all of these highly rated reviews, and I tell you what. I am really shocked. Maybe they just got lucky. I have 2 Home Depots at equi-​distances from my house at two opposite locations. This is one I usually frequent, as it is on the way to my sister’s house.
Have you ever been out front and see those 24 hour self serve propane machines (not all locations have them)? Well, the last 2 times I have came here, it has been a complete nightmare. It completely defeats the purpose of «self serve». Once I plugged in the machine, and then I realized A) some asshole unplugged it B) it got unplugged bc it was a POS. And don’t even think about bringing your propane tank inside. Makes you wonder how I even left the place with a full tank.
The next whammy for me is I usually spend a lot of time in Home Depots when I am there. I, like Richard R, like to fill up on useless stuff. Too bad no one ever asks me if I need help– and more often than not, I usually do (as all HDs have different setups and can be hard to find shit at times). So the customer service def needs improvement (and its not like they are busy when I go).
My final complaint is that they have a TON of grilling stuff. Here is what sucks– it is all ONE brand. And the selection of charcoal is limited (however, the natural lump stuff they have gets grills HOT, which is nice). If you need accessories for a certain brand, do not come looking here.
So does Captain Negativity have ANYTHING good to say about this place? Yea, at least it is clean!

Don’t buy appliances from this store. I bought a refrigerator from them; to fit my space, the door needed to be reversed. Simple, right? When the installers showed up, they first told me the battery was dead on their cordless drill (so I found them a drill and extension cord, when I should have been on the couch with a brew)… and then they looked at the door and told me they also didn’t have the required Torx bit, so they couldn’t do it. The best they could offer was «somebody comes back during the week and does it». I told them to put the thing back on the truck and I wanted a refund… they musta not wanted to get in trouble, so they lied on the paperwork and filed that I wanted to reschedule delivery. So I am back to square 1 with my need for a fridge.

I have been seriously considering sending Home Depot a storage fee invoice for all the items I purchased at their store and never used! I would feel totally justified, why you ask? Because for years now I’ve been a victim of the motto — «You can do it, we can help!» Except in my case it’s more like, you can do it, but you’re probably not going to!!!
I’m telling you, I have all kinds of gadgets and whatnots around my house and garage that I don’t remember buying or why I thought I needed them! All kinds of tools, light switches and even a few sink faucets… huh? I found a doorbell yesterday still in it’s package (not kidding) and some ramps for my car. Why? I don’t know! I don’t even know how to change my own oil. And where did all these fancy curtain rods come from? Incidentally, this box I found seems to have waaaaay to many left over parts for that ceiling fan I put up to actually be installed correctly.
But if you really want to get me upset, let’s talk about the unopened paint cans stacked up in the garage. I told my wife the next paint project we have is gonna be with mystery paint. I’m gonna gather 5 unopened gallons and mix them in a big bucket! Whatever color it becomes is what we will be using to paint! That’s it… end of discussion. We have enough paint cans to go into business.
The worst part is I don’t really come to the conclusion I don’t need these items until after the return time has lapsed. It’s the very reason why I have an air compressor complete with air wrench, a/​c filters that don’t fit MY a/​c unit, a drawer full of stupid pocket sized screwdrivers, and enough wood to build a shed!
If it were just me I probably wouldn’t say anything, but my neighbors are victims too! Their yards look like a jungle because they won’t stop going to Home Depot to buy more plants they don’t need! I’m telling you, that motto really is like some sort of mind control.
Don’t be like me! Resist the urge to start a weekend project and run when someone starts telling you how easy it would be for you to complete it! Slap anyone, I mean anyone who tries to convince you otherwise! But you owe it to yourself to at least go looking, because that Georgia Bulldogs soda vending machine is slammin’ and the grilles on display are so shiny! Ooooo, and I’m 99% certain I can design and install custom closet organizers… like 4realz!

I was in Duluth last Sunday and needed to run an errand, so I stopped by this Home Depot. I must say I was impressed with this store.
I needed to make copies of a key for my realtor for a property that’s being shown. For a Sunday afternoon, the store was not overly busy. Easy parking and easy in-​and-​out. As soon as I stepped through the doors, I looked above and went to the «Tools» section where I immediately found the key kiosk.
The station was manned by two employees. There were only two customers ahead of me so I didn’t have to wait long before an employee an saw me. I had a Schlage key copied. Home Depot copies Schlage keys using Axxess brand keys. I’ve used several Axxess copied keys in the past and have never had a problem.
Certain keys can be copied to novelty keys with special graphics painted on them. For example, they had a selection of keys painted with college team logos and mascots (e.g. Georgia Tech Yellow Jackets, Florida Gators, etc.). Pretty cool. Each one of those specialty keys was less than $ 3. Not a bad deal.
My standard Axxess keys were only $ 1.78 a pop.
Service was great. I noticed the employee who copied my key had a patch on his apron that said, «I speak Arabic.» Nice. As I made my way to the checkout lanes, two employees greeted me at the same time and one of them directed me to her checkout counter where she checked me out lightning quick. Before I knew it, I was on my way.
I think I may have found my favorite Home Depot.

I had some unusual requests and I can’t say enough about John Q, Brett, and Aaron in the plumbing and hardware departments! They were the most helpful people I have come across in any store in years! They were very knowledgeable and extremely nice! We frequent this store a lot and have also found Lou helpful and friendly. I’d go out of my way to go to this particular Home Depot!!!

At our church, we have what we call ‘The Six Decade Brigade’, which is composed of old guys who have a lot of time and experience on their hands, and who go do vital repairs, installs, replacement, raking, mowing, cleaning, and advocating for needy or shut-​in senior citizens in the Norcross/​Johns Creek/​Duluth area, usually at no cost, because we can get materials and supplies from local merchants. This Home Depot stepped up to the plate and helped us with materials to repair a very large hole in the roof of a senior couple who had major medical problems compounded by natural catastrophe. The manager’s generous willingness to help on the spot was most impressive, and very supportive of this community. Great corporate citizenship deserves a spotlight, so here’s a Unilocal!for you, guys.