Georgia Shutters

Astonishing the lack of customer service not only from the sales person, but from the company itself. To keep all things factual, bullet points below:
* Met with the sales person months in advance of moving in to ensure the order from plantation would be installed soon after closing on home. Was asked for deposit, agreed to $ 1,000. Gave her check. After moved in followed up and she had not ordered stating that we’ve not set up financing for them yet. That was never disclosed and was only asked for deposit. Thus what started off as a 6 – 8 week turnaround evolved into a 12 – 16 week turnaround.
* Decided along the way to order roman shades from her. After receiving initial quote, the price changed 3 more times after the initial quote. Decided to order anyway. After three weeks followed up and still had not ordered after I was told specifically they had. And by follow up I mean text almost daily to try to get any response out of them. Thus, after four weeks we were then told that the fabric was on back order and they could not provide us with an estimated install date. We cancelled that order.
* They installed blinds on the side and back of home, however installed a large panel of blinds on front of home knowing that was going to be plantation shutters. As such, the only product we received was installed incorrectly. Now we have holes in the window casing from this issue.
* Set appointment to have the blinds installed on front of the home moved to the correct place. The soonest they could get here was three weeks from the call. Set the appointment from 8 – 10 on 11÷23÷15. He never showed… I called salesperson and she said he was in a different city and couldn’t come. Oh, and she mentioned he tried to reach me last Friday to reschedule. Thus because he couldn’t reach me he apparently just decided not to show without any notice. Not an issue accept that i took the day off to accommodate their requested time.
* After cancelling plantation shutter order had another company come measure who could match the price and was only a 4 week turnaround on shutters. Found out that two windows Ga Shutter measured where wrong. He stated they would have had to reorder or rig it to make it work.
* Attempted to call management at Ga Shutters to discuss. Instead of them calling me back, they had the salesperson call me.
* On 11/​23/​2015 when I finally had enough of the runaround I tried to reach management again asking them to call me. Again, radio silence.
I’m at a loss for words. Not sure how a business like this stays afloat. Good luck if you decide to use them! You are in for a disastrous experience.

We recently purchased wood blinds for the entire house we purchased. When we met with the sales rep, we explained that our first criteria was that we were looking to find a company who could install before our big vacation for privacy/​security reasons. She/​the company agreed to this, but they did not deliver. Not only did they not keep us in the loop and call us like they said they would to confirm the installation date, but they failed to install on the date promised. We ended up calling the company on the date they were supposed to install, but were told they were not ready. They gave us no heads up. They ended up installing almost a week after the date we agreed upon the morning/​afternoon we left for vacation (thankfully we left a bit of a buffer). They were in, but only because of our persistence and we re-​arranged our plans so that they could come by last-​minute (otherwise who knows when it would have happened). They also messed up our order, and both the sales rep and other staff were difficult to get ahold of. They still to this day did not seem apologetic, have not fixed this nor agree that a mistake has been made. We do like the blinds, but it was not worth the headache. They have such poor customer service and do not seem to care about customer satisfaction. I don’t recommend at all.