Closets By Design

Our custom closet was installed on Friday, 5÷22÷2015. The installer placed all six door handles in the wrong place leaving markers on the doors where they should have been placed. We called and spoke to manager/​wife of owner Stephanie P. with displeasure and refund request. She committed to calling back the following Tuesday, but didn’t. She elected to have an unknown person call back even though she is the person that we spoke directly with at the time of install with our concerns. After the installation four additional defects were discovered on the product. After emailing pictures and speaking with Stephanie the «so called» manager she refused to refund any portions of the monies paid, disregarded the additional defects stating «the doors are going to be replaced anyway», and did not follow back up with me by phone as stated, but sent an email intentionally ignoring all of the issues requesting that we call their office to schedule a date for them to install new doors. I am extremely displeased and mad at myself for not reading previous reviews prior to engaging in a relationship with this company. We had a wonderful initial experience with our designer Stephanie L., it’s unfortunate that the company doesn’t follow through on what she set up to be a great future relationship!

My wife and I were looking to pamper ourselves and have a closet system designed for our master closet. We inquired online with three companies and Closets by Design called me to set up an appointment. The designer came the next day and was a bit pushy to make the sale. After 3 hours she left my home she had designed the entire closet that incorporated everything I asked for. The pricing was more than the other company that came out (the third company never even called me back). The reason I chose this company was we liked the design better. The install was scheduled for six weeks later. The quality was okay at best… It looked like a Home-​Depot left over special. Overall a so-​so experience at best.

Ok, I can’t sit back and let someone accuse a legit customer of being on meth and not being laid. I had an identical HORRIBLE experience to the first review of this company, and I am a REPEAT customer. 1^st experience in 2011 was not stellar, so lets revisit.
In summer 2011, I had garage cabinets done. My designer Judy was awesome and came up with the perfect system to accomodate for things like working around my required neighborhood trash bin that had nowhere else to go but the garage. The design was great. Install day — not so great. They made one cabinet, which was essentially a floor to ceiling cabinet for mops and stuff, about 6 inches too short. The door for it was correct, the base was too short. Instead of leaving and remaking it, they gave me two options. I could line it up with the top, or line it up with the bottom, so that they could continue with the install. They took the door when they left, and brought it back a few weeks later at the new shortened height. I couldn’t believe that they wouldnt fix their mistake, which was crystal clear on the measurements on the design plan that even I had a copy of. There was a 6×6 inch hole essentially in a perfect wall of cabinets. With the death of a loved one that summer, the error went unresolved.
Fast forward to 2014. My builder installed closet collapsed. I called CBD and had a WONDERFUL designer, Stacey. She did an exceptional job with my design, maximizing my space, incorporating features I wanted, and answering ALL of my obnoxious questions related to a flooring change I was thinking about doing along with this closet. Stacey was exceptional from beginning to end.
For summer 2014, they had a special going on which caused them to be booking projects two months out. I had my designer out before Memorial Day, and the first install available was July 28^th– and mind you, my order was pretty small, white, just a few boards and shelves and rods. No biggie. TWO MONTHS. You don’t know what its like to live with your closet on the floor, literally, for two months. I couldn’t wait for install day.
Install day was an absolute nightmare, and this company and new owner really showed their true colors. I was called THREE times the week prior to my install, and told the 28^th, first install of the day, between 8:30−10am, but probably more towards 10 because I live so far north. At 10:15 am, noone had showed up or called. I called the office, and they tried to call my installer, but they «couldn’t find him». So they called a little while later and said they found him, and there had been a mixup and he had shown up at another job first by mistake. They said someone would be out by 2. For my personal situation, this was EXTREMELY problematic. You see, my closet fell down and had been down for two months at this point. On the morning of install, I got up early and moved all my temporary racks to my only other bedroom, got everything out of there, covered both beds in clothes, etc. The house looked like a bomb went off. At one point they offered to do it on Saturday. This was NOT an option (it was Monday) and I couldn’t believe I should have to put this mess back together twice due to THEIR mistake. 2pm came around, noone came. 2:30, they called and said 10 minutes. 3pm? Noone. Another call promising they were on their way. 3:30? Still just me. 4pm? still just me. 4:30? nope. 4:51pm, one guy all by himself finally shows up. At this point, I needed to leave to take a state licensing exam that I had booked a few days before, after they confirmed times that I would have a half day install starting in the morning. I had to have a friend take off work and come sit in my home for the install — I couldn’t even be there to see it. My wide plank wood floors were kicked apart at one point where he probably shoved a shelf in the corner. Nothing in the closet was cleaned up, he left that for me. White sawdust all over my brand new dark wood floor. Oh and you should SEE what he did to cut in to my lightswitch plate cover. He left a jagged awful looking mess that I still haven’t had time to fix. He worked at my home til about 8pm. I did not pay at this time, I had told them with my friend supervising the install that i wasn’t comfortable paying until I saw the final work. I’m glad I didn’t. He forgot one piece, which they came back a week later with, and I was given a ghetto valet rod that took a ridiculous amount of force to use. I asked several times to speak with the owner, but he is a pussy and never would call and apologize. I would do three more closets with them if he would have just apologized. But alas, this wonderful product is held hostage behind poor management. I would not recommend this company to others. Oh, and the install guy gave me the inside scoop that Stephanie is the worst designer they have, his exact words were that her designs look like she was smoking something. If you do use this company, two wonderful designers are Judy and Stacey.

Two months from order to installation. Only sent 1 installer who arrived at 11 when expected at 8 and he was there well in to the dinner hour. Then told me that he didn’t have all his tools and wasn’t able to finish installing some of the trim. Told me he would come back. Appointment set for this past Saturday. He was suppose to arrive before noon and at noon, no installer. Called and cancelled appointment because I had already lost a ½ day waiting on this guy and had things to get done. Called Monday to reschedule and was told that person I needed to talk to was on the phone and they would call me back. NO CALL. Called again Tuesday and was given exact same story about person on phone and would call me back. Here I sit several hours later and STILL NO CALL. I tried calling again and get a busy signal. What reputable company has a phone that rings busy these days? I would not recommend this company to anyone. Over priced, poor installation service and no followup. They cashed my check immediately though so they are quick on that. It has been 2 weeks since the install and here I sit frustrated that the job still isn’t done. I shouldn’t have paid them until he was done with the trim. Have more closets to do but it won’t be with this company.