Ferrari of Washington

Great buying experience with Carlo, helped me with everything along the way, gave me lots of personal attention. My used Ferrari was in the exact condition Carlo described. Overall A++ service, highly recommended Ferrari dealership.

Twice now I’ve had significant issues with other dealers over the most simple of service issues and ended up turning to Ferrari & Lamborghini of Washington in Ashburn. Their staff are friendly and professional. Unlike many other dealerships in the area they truly go above and beyond to please their customers.

Friendly Staff
Great Customer Service!

I was at the Maserati/​Ferrari dealership in Sterling, VA. I came in inquiring about a Maserati Ghibli and Carlo Sandrin was the sales rep. Carlo provided the worst customer experience I have ever experienced, he was very condescending and he questioned my ability to buy the car. I told him I was leaning towards buying a BMW, Mercedes, or the Maserati and I wanted to get an idea of all that Maserati has to offer before I made my decision, that seemed to tick him off, so then he started giving me his sleazy sales pitch about how he will lower the price to get me in the car today after I told him multiple times that I will take my time no matter how much you lowered the price. Before answering any my questions he jumped straight to the numbers and and started questioning if I could afford the car. Then I kept my cool and asked to test drive the Maserati anyway, then he lies to my face and says we don’t allow anyone to test drive. I came into the Ferrari dealership with my brother last month and we both test drove the Ferrari and I even mentioned that to him and he said then someone messed up, as I was walking inside someone had just finished a test drive on a Maserati. Anyway after I insisted I wanted to test drive he said let me go ask my manager and afterwards he comes back and says I will be the one driving not you, I told him how can I buy a car I have not driven and he said doesn’t matter only I can drive, at the point I was beyond angry and I walked out. I will never give my business to Maserati again as this is no way to act towards a customer. I went into BMW and Mercedes afterwards and they were both more then happy to let me test drive their C63 AMG and BMW M3. I am not the type to send complaints but this has ticked me off to another level.

I bought a new Maserati from this dealership a few months ago. My salesman Robert Arcuri assured me they would pick up my for car service at no charge… i live in MD. when I called for pick up he didn’t keep his word. Robert’s position is he said for a «fee» not «free»…what a joke. I will never deal with Robert or this dealership again.
Buyer beware!

Went in today to look at Maserati’s, had just got back from the gym. So I didn’t look like I could afford one. But in fairness I drive a really nice bmw that’s almost the same cost as sum of the ones they have. Anywho… My lease is up and looking for a Maserati. Several sales guys past right by me and didn’t say a word! Just gave me a smug look… Will def not be buying my GT coupe here!

Dear Maserati:
You appear in my dreams and fantasies on a regular basis. Not only that, but you are the only cross-​over between my dreams and my financial planning reality. (I assure you, I do not fetishize mortgage pay off dates and Maryland munis). If my kids piss me off any more they can kiss their college education good bye and I am coming over with the cash for a Quattroporte. Or at least that was how I threatened the kids until the sad day I actually did decide to come and see you guys.
I love Maserati. I love the Quattroporte, even if the 3 middle aged English wankers on Top Gear pronounce it the best car in the world — praise from those clowns does not turn me off.
Citroen owned the company in the early 70s and apart from coming up with the SM almost drove the company into the ground. They weren’t in America for the 80s and the 90s until the last few years, when the 2 door Campiocorsa with its race-​style paddle shift and jizz-​in-​your-​pants acceleration came on the market and brought the company back into the limelight. I recently test drove a used Campiocorsa in Spotsylvania and I have never driven anything like it. Amazing. Only problem was my 6’4″ frame was not too comfortable in the 2 door convertible and there was no room for one set of golf clubs in the back never mind two. What’s the freakin’ point of having this car if I cannot drive it to the golf club?
The Campiocorsa was swiftly followed by the 4 door sedan Quattroporte, the first version had transmission issues, the latest version solved them and rightfully claims the mantle of the finest 4 door car money can buy.
So, imagine my surprise when I get an invitation from Maserati to take a test drive. And just for showing up they will send me $ 120 of Omaha steaks. It’s a no-​lose proposition right? That’s what I thought, but sadly I lost everything. I lost my dreams, I lost my fantasies. I lost all hope.
The dealer is only a couple of miles from my office. I call to make an appointment. I come over.
SIGN THAT I AM ABOUT TO BE TREATED LIKE SHIT #1:
Sales guy immediately says: «look, I do not have much time, I have another customer coming in in a little while to negotiate a deal»
SIGN THAT I AM BEING TREATED LIKE SHIT #2:
” So, what sort of car do you currently drive?“
SIGN THAT I AM BEING TREATED LIKE SHIT #3:
” So do you actually know anything about these cars?“
THE FINAL INDIGNITY:
” Look, are you here for the special offer or do you really want a test drive?“
Of course I should have lied, I should have shown off my knowledge of the cars and the 05 transmission issues, I should have quoted from the reviews and talked about the Citroen ownership. I should not have told him the sad truth that the only way I can buy one of these is if I sell all three children to some dodgy central European or Saudi Arabian, and even though there are some days when that is a very tempting prospect it is probably illegal, and The Honey would not like it.
Well, no test drive for me, and the corporate marketing initiative took a fan of the product and turned me into Disgusted of Chevy Chase MD. I got treated like shit by a wanker of a sales guy, they did send me the steaks and the steak were good, but I lost the dream of a Maserati, and I also lost a pretty convincing threat to the kids — now I will have to resort to physical violence against them again.
And I promise you Maserati, I am gonna get even, I am gonna do a Julia Roberts /​Pretty Woman on you and you ain’t gonna like it !
Yours Sincerely:
Disgusted of Chevy Chase Md.

Ok. When I can afford to insure, upkeep and garage one of these babies — I’ll be right out there.
That being said — I’ve been trucking out to the Ferrari dealer for years to gather up Formula 1 gear, chat racing occasionally with the sales staff, and basically ogle all the pretty cars. Everyone I’ve ever talked to out there is soooo very nice, even though I’m there just as a race fan and not an owner.
I’ve also decided if I’m ever going to have major surgery — the maintenance bay is certainly an option. Not a speck of dirt or oil anywhere.