Verizon – A Wireless Premium Retailer

Dishonest business. «Great deal» turned out to be cheap cables and cases they keep upselling you during the transaction. I just want a phone!
Keep an eye on the receipt, they may sneak in charges when u r not looking.

Excellent, courteous, professional service provided by the very knowledgeable team. I came in to upgrade my family’s 3 phones. The staff advised me on the best way to get the most value for my money. They went above and beyond the norm to make sure I was satisfied, even going to the extent of actually driving to another location to obtain the devices that I wanted. They made sure the entire experience was hassle free. Since my transaction involved giving up my old devices, they offered to give me a couple of extra days before deleting information on my old devices just in case I discovered something that did not transfer over. All in all, a smooth transaction in a friendly atmosphere. Definitely a pleasant change from what I have experienced in other mobile retail locations. Highly recommended. Keep up the good work Ashley, Carl and Jonathan!

I’ll bring it up to a few more stars when I get a better replay then I received on the telephone tonight
I have a wireless devise G5?
I received a email that I was getting close to my 5,000 GB
Then I receive a bill on 12÷4÷15 stating 2,432 GB use out of the 5,000 GB
I call Verizon talk to Chris back and forth he is with someone.
I’m on hold.
Chris to me you are over b .04 ?
Now today is 12÷06÷15 and the billing is showing 11÷26÷15−12÷25÷15
Last time I checked its not quite Christmas yet.
I can’t cancel with out being charged $ 200.00
Maybe I will as the thing cost us $ 50.00 per month and I’m on the hook for 18 more months
I’ll eat the $ 200.00 and mark it up to Verizon telling me SCREW you 22 plus year customer.
I think it will stay at one star or less
Don’t expect anyone gives a FIG at Verizon
PS Chris was very courteous he can’t help he’s working for a company who’s billing is full of miss information and misleading
Update
We received the new unit after it was shipped all over
Still don’t understand billing shows from 11÷25÷15−12÷26÷15 only using half of our time or gigs used up.
Yet when I check in or call I’m just over the 5,000 gigs?
I’m not turning on the unit until after Christmas if then?

Pretty much the worst customer service experience that I have experienced. They mentioned that it would take a worst case time of 3 weeks to get an upgrade phone. Firstly they ordered the wrong phone. I pointed this out the next day and the guy apologized and redid the order. The initial deadline came and went. They didn’t even bother to inform me. I called them up. Somebody said that they would call back but never did. When I called they said that it wasn’t their responsibility and they would get the phone in one more week. I had the date in writing from these guys yet they violated my trust. The second deadline came and went. Yet another call, and they mention that the manager would call me back the next day. It is two days later and still no call. I went to the store the next day and cancelled the order. The lady simply let me know that it wasn’t her fault. I went online to the Apple Store and they shipped me the phone in. 2 days. Avoid ! Avoid! Avoid! One of most aggravating customer service experiences ever.

Great experience in store — friendly, helpful, and most importantly, patient employees here.
This was my second time upgrading my phone at this location, and I was so impressed by the level of professionalism and service provided on this visit. In particular, I was helped by Carl, who was so friendly, patient, and knowledgeable. I tend to be a very suspicious consumer, so when Carl explained that I could save a substantial amount of money on our family plan by switching over to a different plan, I just didn’t understand why Verizon would offer a plan that they’d make less money on. I spent quite a lot of time going over and confirming the numbers with Carl, to the point where it must have been rather annoying, but he never rushed me on my decision and encouraged me to fully understand the terms of the new plan before purchasing. As the new plan ended up saving me a couple hundred dollars, I did switch over and felt very confident and happy with my decision.
All in all, this place provides excellent and friendly service, and I will be returning here for all my Verizon needs.

Unbelievable business practices. Fairly certain they are illegal. I walked in wanted to just buy a new phone. I hate when one employee gives attitude to another employee in front of a customer. Rolling your eyes is just not classy and immature whether your coworkers is annoying or not. So they sit me down and she draws this dumb diagram to break down the cost. This immediately felt like the time I was buying a car. She told me right off the bat there was a $ 170 tax that had to be paid in addition to charging me $ 499 for the phone, which of course included «accessories». What tax rate does that belong too. Dubai? I asked her several times to explain the tax and she insisted that anywhere I went I would pay this tax bc Verizon no longer did contracts. That makes no sense at all. So I walked out call Verizon directly and they stated the tax for the phone is $ 42. I was quoted a price of $ 450, shipped to my door in two days. So for under $ 500 I got what i needed. They need to be investigated for trying to scheme customers.

went in today expecting crummy service like usually but was pleasantly surprised with the quality of service we received. this is going to be the only verizon store i go into from now on

This store is amazing. My phone screen was cracked and I had bought a refurbished phone to use until I was ready for my upgrade. Don was super professional and knowledgeable and got me set up with an amazing new phone!!! The store is also nicely arranged and clean!

Probably one of the worst experiences at a verizon I’ve ever had. The guy (who looked like a manager) was rude and tried to push accessories onto me. Also sensed a bit of racism compared to him talking to me and a white couple while I was leaving. If this guy is a manager, get him out. I left simply because of how he was talking to me. Never coming back to this verizon.

The male employees need to stop standing outside the front and harassing people (I’m guessing just us women) who walk by. Yelling at me to buy an iPhone and then yelling rude comments at me when I don’t respond IS harassment. «Scum» seems to be a common description of the employees in these reviews and I can see why.

A dismally poor run, dishonest company. They made an error switching my plans that resulted in several hundred dollars of overage charges for that month. I made about a dozen visits and calls to the place working with multiple managers and district managers to try and resolve the issue. None of the promises to «get back to me» were fulfilled. I had to follow up after every one. Last few times I have not been able to get a hold of anyone — calls went to voice mail.
So, to summarize, they will screw things up for you and will not own up to their mistake.
As a bonus, I have had the opportunity to observe the sales process:
— upselling — yeah, lets tell an old lady that clearly stated that she doesn’t need data that she needs at least a gig, just in case
— lying — the math on verizon edge with the most expensive phone you’re pushing is not cheaper in the long run than the simpler phone customer wanted with some money down.
Avoid this and other 4g Wireless stores. They are a 3^rd party provider and only resell Verizon services. If I could give negative stars, I would.
To understand why they have these issue, read employee notes on Glassdoor.

Anthony and Joe are amazing! Their customer service was beyond anything I have ever experienced with Verizon. I did not feel like I was at a car dealerships trying to get sold every possible option. I felt like I had a team of people looking after myself and my family. I felt like they had our best interest in place the entire time I was there. They laid out every option, down to the penny, and explained every change that would take place on our bill with each choice we had before us. They we gentle and full of laughs. It was a very pleasant experience. I will be going back to this store when I need something taken care of from Verizon.
I highly recommend this store to anyone who is looking for a great experience.

These slimy guys don’t know anything and first said they couldn’t transfer contacts, then they said they’d charge me $ 20 to «try.» I would advise going to a corporate store if you’re looking for anyone with intelligence.

— clean inside.
— friendly staff.
— very knowledgable.
— very professional.
— working displays.
Robert, the manager, gave us a great deal — He hooked it up. Anthony, the sales person, was extremely friendly and nice. Anthony walked us through the Edge process answering all our questions.
I highly recommend this place. Thanks guys. A++ all around.

This review is for Robert… not necessarily the phone I was given. Robert was very helpful in terms of getting me a refurbished phone for a good price for my mom. Although the phone didnt work… twice!!! Robert gave me no issues and no accusatory «u musta dropped it in water» look. He quickly switched out phone and gave me a new one while i shopped around. He was very polite. Sorry that he is leaving this location. Good luck!

I still have not heard anything from anyone. I guess it is fair to say that cell phone companies just don’t care about people being a customer for 20 years. I don’t know why I expected someone to contact me, I guess I was still under the illusion that customer service was still around.

…WARNING Greasy sales scum looking to LIE in order to get you to get into a plan!!!
The fact that I have to give this establishment one star really bothers me. At first I felt I had a great experience (like the other 5 star reviews I see) the sales rep at this Verizon affiliate store gave me a «great deal» in fact exactly what I wanted so when I walked away I felt like I had made a great purchase. I got exactly what I wanted. .. OR SO I THOUGHT.
It turns out that the rep consistently lied to me, misrepresented the truth and told me false information just so he could make a sale. For 3 months I was fine until my bill was more expensive than advertised, my service was not working at all, and the Iphone I got appeared to be a lemon. Then I went back to get service at that time I was refered to the real Verizon store 3 miles down the road with an equipment tech and reps who were honest and informed me of what the real details of my plan were.
Stay away!!! I learned the hard way.

I was very fortunate to do some business with someone who is knew his product and his customer!
A very rare combination these days.
I entered this store with a pre conceived expectations. … well ROBERT CONAWAY changed my whole attitude! If want to deal with a real professional at Verizon… Robert Conaway is a great place to start!
(No…I am not a friend or a relative!)

This place is as good as it gets. The lady who helped my wife and I was Melissa M, who just happens to be the greatest lead wireless consultant that ever lived.
No matter what the question or challenge, she handled everything smoothly and thoroughly. She was cutting deals left and right, figuring out what plan worked for us to save us money, and offered us comparisons of what we’d end up paying no matter which way we decided to go with what was available to us.
There were no mistakes, no bait and switch, and no nonsense. We walked in there and boom, it was all over but the dancing. I give high marks to the store manager, Michael Lind, who looked at our account and declared that he would be happy to give us two upgrades instead of the one we qualified for. The second one was not due us till April, but we got it early thanks to him.
There was also another guy there who was relatively new but was helping out where he could. I didn’t get his card so his name escapes me atm. Nevertheless, they ought to call him Elementary School, because he was all class.
These people are the goods, and as long as you aren’t making ridiculous requests of their generosity (such as «I got this new phone last month, can I have an upgrade?» Yes, it happened…) you will be pleased to deal with them.

So I cracked my phone screen. But I was due for an upgrade anyway! So I stopped in here to look around & check out some new phones & prices. The guy & girl working were so helpful and knowledgeable I’m glad I cheated on my regular phone store & came to this one!
I was eyeballing the Samsung Galaxy S3 for quite some time & heard great things about it, so I asked what the price was out the door, and they mentioned that they can sell me an «A-​stock» phone for $ 50 cheaper than regular price with my upgrade discount. Hailllll yeahhhhhh! The deal with A-​Stock phones is that they’re perfectly fine, NOT refurbished, never damaged, etc. They were simply phones that had been returned by customers that changed their mind about the purchase! They carry the same warranty & everything as a regular priced phone. The only difference is the cheaper price, different box & no manual. (who needs a manual anyway?!)
So after a quick & and easy switcheroo with my number to the new phone, I was ready to roll!
They have some pretty cool cases there too, so you don’t damage/​scuff your brand new gadget!