O’Reillys Auto Parts

I recalled I had a good experience with O’Reillys in Dublin before so I came back for a glue to adhere my car’s loosen bumper to the top body part. At first, I lined up at the register to ask for a recommendation; an older gentleman just pointed me to the Aisle 3 and took care the next client in line; I was disappointed. There were probably 30 – 40 different kinds of glues which I was clueless what to buy. I came back in line with a tube of glue I think would work and waited for the next person to help and Ryan was there! He said the glue I picked wouldn’t do the job. He went to my car and checked what could be the best way to get it done. Came back in and out of the store a few times and finally found a few things to screw the side of my bumper to the body. I was very impressed that he took the time and energy to help me. This is beyond what I expected from a auto part store. I ended up paying $ 7 or so for the two parts. Thank you to Ryan and for the O’Reillys corporate culture to allow employees to go extra miles for the clients (especially a woman like me).

Good service. Easy to find the store.

Steve provided excellent customer service while helping me select a battery charger. He was informative and friendly. Thanks Steve!

Sitting here with eight in line and two cashiers. It looks like a 20min wait. Callers seem to get good service though.
My wife was told twice to come during normal business hours so they can replace a fog light. When arriving during normal business hours we were told they could not do it because it was a fog light. I can understand if it’s too much work but tell us the first time!
This place is a joke

when I need auto parts I come to hear to O’Reilly the staff there are friendly knowledgeable and great personalities my hat is off to all of you. for your prompt service, I want to thank the manager Michael also I want to say thanks to Walter and also Mario for great service that they give me, when I come in they have no qualms about price matching several times they honored it. to all the others which I don’t know your names also want to thank you for your professionalism. I’m having my radiator rebuilt in all the extra parts I bought from them at a great price thanks again to all the staff for treating me with your professionalism knowledgeable skills that extra mile that you’ve done.

Decent stock of parts, and a special order for new intake plenum gaskets came in the same day as well! The staff are pretty friendly, and don’t mind giving advice. They also have decent deals on oil once in a while if you check the ad from time to time.

this place is possibly the worst o rileys in exsistence first off i shop here alot have never had a problem before but this time they screwed me over big time i go in to purchase an axel i ask for the front left axel and the lady looks up the part and brings it i double checked with her asking if this is the correct part and she tells me yes then i go to my mechanic he starts the work on it and tells me its the wrong part so then he puts the old axel back on and charged me $ 120.00 for labor and will charge me again tmrw when i get the correct part! wtf o rileys

Not impressed with any O’reilly. They are overpriced. I only go in these stores if I have no other reasonable option. Each time, someone new behind the counter. They don’t appear able to retain personnel.

So I normally don’t write reviews, but tonight was the perfect night for one! My car battery died so I decided to find the nearest auto parts store. O’Reilly Auto Parts in Dublin has the best customer service! We called and spoke to Ali who turns out to be the Assistant Manager, he was super helpful over the phone, found us what we needed and when we got in Steve installed the battery for us in the parking lot. Maybe this is typical for some, but for me it meant enough for me to give this place supreme KUDOS! Not enough people say good things about people and I thought I’d start today.

Good service but seem not to have everything and prices not super — but in upscale area so perhaps warranted ???

This place is great– always has been. We’ve been in numerous times for random parts here and there. They almost always have what we have needed, and if not, they offer to order anything they do not supply. The customer service is absolutely wonderful, and they all seem to know what they are talking about. This is a great business that you can trust.

I needed help finding a particular size of bolt. Even though there was someone available at the counter, they didn’t want to walk over to the bolt rack with me to help find what I was looking for.

Came in this afternoon to pick up a light bulb for my car.
Walked in and was immediately greeted by the asst. manager. He asked me if he could help and I told him I needed a 3^rd break light bulb for my car. A few punches in the computer and he walks me over to the area grabs the blubs and rings me up.
It was quick and easy. Only giving it 4 starts because the parking lot seem really messy and dirty. Otherwise, service and selection was awesome!

Came here for just a car battery. Lunch time and only one cashier — so bad because I hate to wait! When manager came back from his break I received good service from the cashier who was able to put my battery in. If it wasn’t for only having one person to help all the customers in the beginning, I would have given 5 stars.

AWESOME, This place knows the meaning of customer service.

This is regarding a specific employee named «Shoaib» at this store. This guy needs to learn his etiquettes on how to speak to customers at the store. He is arrogant has a problem checking prices of goods and speaks rudely if do not want to buy something, and is offended and takes it personally if he has to put the goods back.
NEVER SEEN THIS IN ANY OTHER STORE IN US
It seems that «Shoaib» is on a different mission than to work at the store.
I would like to alert customers against this employee. I have decided to not to buy anything at that store if this employee is working there.
I will also do my best to spread the word within friends and the community to stay away from this store.
I had also called to speak to the manager but could not get in touch with the manager, i wonder if this is the behavior and culture encouraged in other oreilly stores as well ?
In the past few months i have spent hundreds of dollars at this store but never experienced such a behavior from any other employee. But this is unacceptable.

Kind of a small store but helpful staff.

I came here after I jumped my car so that I could get it diagnosed. The lady behind the counter didn’t seem too enthusiastic to do the diagnosis but she did get the reader out.
The reader inconclusive, but she did say that the battery terminals may be corroded since there was some sparking action going on when she connected her tool.
I had a wire brush in the car so I cleaned up the negative terminal, and sha bam, it worked. I’m not sure if she would have been that helpful to me though if my car wouldn’t start at all.
So though the recommendation was more of a guess, it was correct, so I will give this Kragen 3 stars for getting it right.

These stores are usually the same.
What turned me off was the way the cashier was. It seemed like he didnt want to be there. Oh well.
Another thing that I didnt like was I bought some coolant. and when I got home, the seal was broken, like someone punctured it with their fingers.
Not their fault, but it taught me to look before I buy.

Kragen is an adequate auto parts store. They can get you the right oil and filter without a problem. But if you have an older car, don’t expect the well seasoned parts counter people you might find at a Mom and Pop shop. Don’t expect them to locate longer wheel studs for your car if you put on custom wheels. You have to do your own homework.
I gave them 4 stars because they always take my used oil with a smile and a happy attitude. Now that my expectations are set, I do find a good value in Kragens.