Old Navy

This Old Navy is closest to my house, so when I do shop on occassion I come here. They always have some type of sale going on when I visit and occasional coupons online. I find their clothing style great for both office/​work wear and casual wear at an affordable price. This store is always clean and well-​staffed despite that it always seems busy. There is usually a line to check out but the staff do their best to make the line move fast. I enjoy coming here during every few months to pick out new items for the upcoming season.

The store always seems to have the right size and the staff is friendly but it doesn’t matter the day or time, they are always under staffed at the register! For years! And I avoid this store completely on weekends. The only time I don’t have to wait for lengthy period of time is during the holidays. I feel bad for the 1 – 2 employees at the register when 10 plus customers are waiting. They are always super apologetic even though it’s not truly their fault.

Love this place. All the employees are very friendly and they always have the best deals!

Came in yesterday and has the worst experience from a worker there named Shelia, had a very bad attitude, like why be there and not want to check a price for a customer, that’s part of your job, i will never go back to this place no more, Shelia you need to retire, if it’s not working out for you !!!

My daughter and I came in today looking for her favorite pants, unfortunately they were out of her size. The store was very busy and it was hard to fine someone to help us. We went to the busy dressing room, where we found Melissa. Melissa help us find the pants online, we were able to buy them on the spot and have them delivered for free. Excellent customer service!

Thank you to Lindsey in Customer Service and Niesha at the Dublin store for turning what was a bad experience into a good one. The first manager that I dealt with was unhelpful, actually plain rude, and made me think twice about shopping there again. Both Lindsey and Niesha actually solved the problem verses dismissing it. I am a loyal customer at Old Navy and thanks to both of them I will continue to be. Good work Old Navy! Hiring people that love what they do is key in the retail world and making right on a situation instead of blaming the customer is a very good way to remain successful. There are plenty of places to buy clothing, but knowing that your company will right a wrong makes me feel good about continuing to shop with you!

Very nice and clean location. However, their mens selection isn’t the greatest. The store may look big on the outside but there is not too much space on the inside. However, if you’re looking for a clean, well maintained location they are your typical Old Navy.

While this store is tidier than some Old Navys in the area it is lacking in decent customer service. Expect to be ignored while shopping and treated as if you are in the way of those that work here. I’ll pass on coming here for low priced basics.

Love working here’s it pretty solid
The store is very neat and now that I know all of the work that goes into making it that way I am Much more appreciative. Also they’re always always always having some sort of sale and there’s a ton of clearance stuff. Check it out you won’t be disappointed. (I hope).

The Old Navy location in Dublin in Hacienda Crossing plaza is in dire need of hiring individuals who are MATURE and PROFESSIONAL so that a good level of customer service is provided to its new… and return customers. In my personal opinion,…the Hiring Manager should be much more selective in hiring the best fit,…and not just any young kid who is rude to the very people (the customers) who make it possible for them to work.
Tonight I went to go shopping for a few pair of my favorite jeans and upon arrival at the cash wrap where the registers are… I had THE most shocking experience I have come across with one of the cash register associates, whose name was JUAN. The first thing that caught my eye was when this teenager stuck his finger in his mouth to moisten his fingertip with his saliva. Uh…, GROSS. He did this so he could get the plastic bag for the customer before me. Yeah,…great way to spread germs and viruses.
I noticed that there was a bottle of the Purell hand sanitizer at the next door register. I took it upon myself to bring it over to him and ask if he could use it. He clumsily did so and as he was ringing up the pairs of pants,…I asked if those were on sale as I thought I saw that it was on sale,…this then prompted me to ask if I could speak to a manager.
So he calls her and as I wait,…this «boy»
said in such a rude and demanding tone, «Will you put that back where you found it !» I then said to him, «Excuse me?» And then he said, «I said to put that back where you found it…» in a more obnoxious immature and unprofessional manner.
I then told him that he shouldn’t be talking like that to a customer, and that he could put it back if he would like.
IRONICALLY, he then calls the manager on duty, Niesha, who said she was the hiring manager, and told her, «I have a customer here that’s being rude. And I don’t want to deal with this.»
Anyone who knows the meaning of quality customer service knows that 1) you never talk back to the customer and 2) you should never dictate to a customer to do anything like JUAN did,…Especially if it’s something you could do since you’re the one who works for the company
So Niesha comes over to the register and I explain to her what was done and said and informed her that he should not be talking to a customer like he did and that he needs some serious coaching.
Niesha then stated that she would have a talk in private with him… and then informed me that he is in training.
With all this in mind, especially with Juan’s comment stating that «he doesn’t want to deal with this rude customer» (…which was comically ironic as Juan had just accused the person HE was rude to. as being rude)…JUAN clearly should find a job elsewhere. DEFINITELY not a good fit… there are plenty of people unemployed who would appreciate the job that JUAN has no respect for and OLD NAVY’s customers.
Juan…if you can’t communicate, be respectful towards the very people who make it possible for you to have a job… and act professionally and MATURE in the field of customer service… save everyone a favor of having to deal with someone that earned himself an image of someone who lacks the essential skills when working with the public. Maturity is one of many of these skills.
People skills are essential when you work in retail or the customer service industry. GOOD Customer service starts with its store leaders,…which includes the hiring manager. Time to re-​evaluate !
As far as the clothing goes,…I will have to exchange one of my purchases because I found a bad snag. Otherwise,…clothes here are as expected… reasonably priced when on sale!

Staff at this location on the evening of 6÷15÷15 was very helpful and patient. Great service here, very knowledgeable about the product. Price and fit are perfect for me. Great selection of sizes for the general population. Thank you.

L O V E their tees! And all the fun clothing and accessories. The prices are hard to beat. Plus the additional discounts at the register. Feels like Christmas every time I see the final numbers. Oh yay!
Only gripe I have is that they don’t have cute pants for more rounded hips like mine. I’m not built like the mannequins sooooo it’s a letdown in the pants department.

I’ll start this with a disclaimer. I hate clothes shopping. No, really. I HATE clothes shopping. Especially for pants.
That said, I have been to this store several times because it is convenient and they often have really good prices on clothing and excellent sales. However, aside from their jeans, I am not a big fan of Old Navy clothes. I’ve bought some shorts that were cheap and didn’t look too bad, but were poorly designed and very uncomfortable. I ended up getting rid of them a couple of months later. So much for saving myself money.
Now I often find myself settling when I buy pants (which is why I bought the above shorts) and that is because I find it almost impossible to find a decent pair of pants that fit me properly. I don’t really understand why as I am not unusually short (I am petite but not tiny) and I don’t think I have a weird shape. But anyway, I found myself desperately needing a pair of decent work pants and bras. I am very hesitant to buy these things online because of my history with finding properly fitting clothes
Forget the bras. Old Navy doesn’t carry lingerie. So onto the pants. I ended up trying on 12 or so (many on sale). Now, these are all one brand and yet the sizes were all over the map. One size in one style I would be able to squeeze into. The same size in another style would swim on me. I know there are things like skinny pants etc, but I am also talking waist size here. Also, the length of the pants were crazily different even for pants that were labeled as «regular». I couldn’t find any petite pants at all and finally asked the sales associate about that (who by the way had been having the worst coughing fit I had ever seen). Turns out Old Navy doesn’t carry petite sizes in their store but they are available online! Huh?.
Now why would I want to go online and order their petite sizes if I can’t even figure out what size I am in person?
Complete bust and an utter waste of my time! I STILL HATE CLOTHES SHOPPING!

I’ve been really into old navy lately because they have been having some great clearance deals. Discounted on top of more discounts… And I end up with dresses for like $ 7…
The lines are really long whenever I go. I probably go when everyone else goes, after work.
The selection is fair. This is a smaller location, I think… So they don’t have as much as other locations. It’s fine.
But yesterday, I had a little conversation with an employee that kind of bordered on rude. Like a backhanded compliment.
I have a kate spade bag that I bought for myself. It’s bright, eye-​grabbing… And leather. I placed the bag on the counter to pay for my purchase. The girl behind the counter is helping me… She says, «I love your kate spade bag. I can’t where those bags though.»
I think to myself, «maybe she thinks she couldn’t pull it off. That’s not true. She could.» But I say, «oh really? Why not?».
«Because it’s leather.» Then she went on and on about bags she can’t wear because they aren’t vegan. And I’m like wow. I really don’t care about your ethical stand on handbags. I know that sounds really rude of me. But I found it irritating.
I really didn’t care about what she was saying at this point. I kind of had a figurative «k.» written on my face.
I know I will be back because I like to buy things from old navy but I want to do without this kind of conversation next time.

Wow what a busy ON. I drove out here from the Peninsula, only to not pay shipping costs for something that was sold out online and they had my size… I know! I spent it in gas money. But it was kind of about the journey for me. I also wanted to check out that shopping plaza. Driven past it for 10 years, heading to Stockton to visit my grandma. Now I finally made my stop. What did I think? Well, it’s kind of small. They didn’t have enough cashiers working on a busy sale day. Line was insanely long. Place was a little messy, not the staffs fault. Sounds like they just don’t have enough people working there?
Oh and the AC was blasting as if we were in Vegas. Wasn’t even that hot outside. Froze my limbs off almost.

I can’t really say anything bad besides it seems like they were low on stock on some of the menswear items especially the smaller sizes. I had to ask a staff member to get the small size from off the mannequin. Oh yea, they offer Old Navy «cash» to spend the next time you come in between a range of dates, but when you read the fine print you can only use the «cash: if you buy a certain amount.
Other than that, overall I usually find stuff I like at Old Navy especially for my fiancé. Good basic polos and button up shirts. They also sell sports T-​shirts like 49ers, which is something I’ll remember in case I ever need to stock up on some sports gear to show that Bay Area team spirit! I bought some awesome surprisingly comfy leopard heels. They weren’t a super high heel nor old lady low heel, just the right medium height heel. I wore them to work, and they didn’t give me blisters! Score!

I don’t have a ton to say. But to offer a little advice when going.
The lines are always long! So don’t go if you’re in a hurry. If you need to just return something try to go when they just open so you won’t have to wait so much.
The workers are friendly and helpful enough. No complaints there. It’s just a sort of overwhelming experience if you just want to pick up one or two items. Generally I prefer to buy from them on line in bulk.

Old Navy used to be my go-​to place for clothing until the paragon outlets opened! But they still have some amazing cute stuff at very decent prices. It’s owned by the same company as Banana Republic and GAP, so it’s essentially the same clothes, just priced differently.
I absolutely love that they have $ 5 flip flops, because I wear mine out too fast, and they have a great selection of sporty, cute, and casual clothes to pick from. I bought some of the comfiest yoga pants from here, and I still jog in them to this day :-)
The line tends to move really slowly sometimes, but if you don’t mind waiting to be rung up, the place isn’t so bad. There are a lot of impulse items near the check out lane, so shoppers beware! I’ve been tempted before lol.

So life is busy. I have kids, work, chores, errands, after school activities and my dear mom is on Hospice care. Sorry but returning a pair of brand new jeans to Old Navy fell off the radar. So, today, 107 days after I bought the jeans, I took them back. They were brand new, with the tags, never worn and I had my original receipt.
Although my receipt clearly says «merchandise with receipt may be returned at anytime for the original form of payment for price paid or you may apply price paid towards a merchandise exchange», the cashier told me she was unable to return the jeans because it was past the 90 days.
Me: Can you please show me on my receipt where it says it has to be within 90 days?
Cashier: Umm… hmm… yea, it’s not on there but that’s our policy.
Me: The receipt says I can return it at ANY TIME.
Cashier: The policy is within 90 days.
Me: No, you need to honor what’s on my receipt.
Cashier: No, our policy changed.
Me: OK, so the policy changed, but when I bought these jeans, this wasn’t your policy. It’s not like I’ve had these for three years. It’s been just over 90 days, which isn’t even stated on my receipt. The jeans are brand new, with the tags on and I would like the credit to go back on my credit card. You need to honor what’s on my receipt.
Cashier: We can’t do that. The policy is 90 days.
After going through the same thing with a manager who’s hair got tangled up with a Clorox bottle, and standing firm on my ground, I was able to get a credit. However, at first the manager said no. Then later changed it and told me she wouldn’t be able to give me the full purchase price because it was past the darn 90 days. Finally, she did give me a full refund (credit back to my credit card) but only after asking for my ID multiple times, some heavy sighs, and acting like she was doing me a huge favor.
Between standing in the long line and then standing at the register, this simple return took close to 30 minutes. Worth the money I got back on my credit card? Hardly. But businesses need to honor their own policy that they print on the receipt.

If you buy something and then within two weeks find out that it’s cheaper, you can Bring in your receipt and get a price adjustment. If you bought online you can email or call to get the price adjustment. I just tried it and got $ 17 back when the things I bought online went on 30% off online purchases.
That’s great customer service, and I’m always looking for ways to save a dollar.