Bank of the West

The level of customer service has decreased at the Dublin Branch immensely.
I have chosen to update my previous review of this branch because of a horrible customer experience I had recently.
This horrible experience I had at this branch was actually due to the Branch Manager and Customer Service Manager.
To be lied to… and lied to your face by the very person (Branch Manager) who should care to meet your banking needs… is just HORRIFIC.
And then to top this off… to be lied to a second time by the Branch Manager who said…“they do not do stop payments in the branch, and that customers are suppose to call the 800 number,…” and mind you… this is in front of the «Customer Service» Manager who just stood there listening and allowed the lie to be told to me. This was just a HUGE disappointment. (…which is why I have revised my review of Karin who was in my previous post. She has shown me that there are leaders and followers. And unfortunately,…she chose to «follow,» unethical behavior of the Branch Manager.)
This «lie» was confirmed by Corporate Management and two other Branch Managers that what I was told is NOT true, and that customers are still indeed allowed to make stop payments inside a branch.
Being Respectful, truthful, courteous and working for each and every customer that walked in this branch SHOULD have been this branch’s goal.
Very unfortunate that this goal was not met due to a lack of honesty,…and VERY POOR CUSTOMER SERVICE by the Branch Manager and Customer Service Manager at this location. In my humble opinion… It is quite apparent to me… they do not represent Bank of the West as this bank deserves to be.

I absolutely love this branch. I’ve been happy with BoW overall, but the staff in Dublin are particularly helpful and conscientious. Karin Greer was our go-​to banker when we had business accounts, and even now that I’m a small-​time personal account holder, I still receive the same outstanding service. Whatever your banking needs, they will take great care of you.

I joing Bank of the West ages ago when they guarenteed free checking, leaving Wells Fargo and BofA because of far too many errors in accounting. I’ve had no need to change since.

Love this branch… Staff is super nice and waits are never too long. One con is that they aren’t open on Saturdays :(

The tellers here are super nice! I will never bank anywhere else.

So I forgot to do the update on time, My Apoligies. I have added acouple of stars back to their score. After talking to the manager (name eludes me) She reviewed my situation and agreed with my plight and refunded all but two of the over drafts. She pulled up a printed trans action log and compaired them with the screen shots I take every time I check my balance, which is almost daily and agreed that the post dates were off. I was happy with this results and their for have added two stars back to the score. I have since learned my lesson in regards to fully trusting their web banking application like I could with that evil B of A. Had this happened with them I probably would never have seen my money back.