Terry Garnett’s Propane

We moved in 2006 and received Propane Gas deliveries from them ever since. Always paid them on time.
We bought a new range for my mother-​in-​law, who lives on the same property and since all ranges are manufactured for natural gas, we also received a conversion kit that will make it possible for the range to operate on Propane gas.
The conversion has to be done by the propane gas company. As long-​term customers we really thought — and I don’t think it is too much to ask — that Garnett’s would do the conversion for free as a courtesy to us.
We were so wrong. They charged us $ 229 for a minor service, which was surprising and disappointing.,
Not happy.

I wanted to warn others who might consider using Terry Garnett’s Propane. I only wish I had seen something like this before I let them in the door. I have been living in Dripping Springs for over 15 years and unfortunately chose Garnett’s to service my home. I made the mistake of leasing the propane tank and to be on the «Gold lease» program. Little did I know that meant they could mine my pocketbook for years to come! Over the years we have had our share of arguments about the quality of service and the high, high prices they charge for fuel. They show up at the times where they have the highest prices (especially in the winter) and you cannot use anyone else to fill your tank so you just get abused over and over. After putting up with this all those years, I called and asked what the price would be to purchase the tank so I would not need to use them any more. They had the audacity to tell me the price was the same as new! Can you believe that? A tank and associated gear that is over 15 years old sells for not just the price that it was in 2000, but the inflated price value of 2015!!! They wanted almost $ 1900.00 for a tank you can buy almost anywhere for less that $ 1000. A tank that is in the same condition sell for less than $ 500! I would not do business with them if I did not need to. Don’t make the same mistake I did. When I first came to Drippin’ there were very few companies to chose from. Now that is no longer true. I would encourage anyone considering purchasing propane services in the Dripping Springs area to review some of the Unilocal reviews before you make the decision.

This is one one of the worst, shadiest companies I’ve ever had the displeasure of giving my money. Their driver broke one of our solar powered pathway lights on the way out of the driveway after filling up our propane tank with the most expensive propane around ($.20 more a gallon than the others) – we were in a bind cause it was the weekend. Long story short they broke the light, denied it and would do nothing about it. Their receptionist Dawn was a complete *itch and an extremely unpleasant human being – she was like dealing with a bratty teenage girl with major attitude. That attitude is unfortunately supported and backed up by Mr. Garnett the owner who refused to talk to me about the matter – after we paid them $ 520 to fill up our propane tank. I’m sad I have their company a dime. DO NOT USE this poor excuse for a company. Even in a pinch. They suck.

Wonderful experience! The girls in the office were very helpful. I ran out of propane, another company was out and they said they could not get to me for 3 days!!! I I was cold. Garnett’s propane came the same day and relit all of my pilots, price was great. Absolutely love Bob, one of the drivers.

Don’t go with this company! I started with them 18 years ago when I knew no better. They are very «crooked»! Their fees are too high and prices «per unit» non-​sensical. I had a credit on my account when I finally parted ways with them & they refused to return it to me. Very poor customer service. Most staff members don’t know shi_​from tar!!!

Worst customer service I have ever experienced! Set up an apt on Thursday for Monday site visit. Monday afternoon I finally call & am told the main girl is out of the office & the service dept. is too busy. Guaranteed I would have a phone call Tuesday morning.
Tuesday came, no call so I call again & get the original personal. They say they will call Rick & he will call me right back.
No call. The third day I tell them what a load of crap the customer service is. Very nonchalant & told me its all handled.
One week later still nothing. This is a new tank purchase with 5 fire features that could have been a great account.
Sharp came out on time today & I am proceeding with them.
Unbelievable a company would accept this kind of lousy, no care service
Chris 512 592 1281

you have to rate something I would give them a zero. My dogs that they let out of our fenced backyard have been found dead. Shame shame on them.

Earlier today, a staff member at Garnett’s posted on Unilocal a response to my clear cut review of their business. Their review and the profile was removed in Unilocal dramatic fashion. I thought I would give you the full story so there wouldn’t be any confusion.
In 2000, I made the decision to get an electric cooktop and get rid of my classic gas powered stove. With the tank rental and the 3 pilot lights on the stove, my bill ran at least a $ 100 a month. At that point in my life, I rarely cooked at home.
I called Garnett’s and asked that they come over and shut the gas off and at their convenience pick up the tank. The request was met with a «no problem» and the wait began. 5 MONTHS later they came and picked up the tank and NEVER in that period did any member of the staff stop by and shut the gas off. I called on multiple occasions to ask when the tank was gonna be picked up with no real answer.
I went in to pay my final bill and I see this charge for gas used over the last 5 months. An argument ensued and I ended up paying the $ 145 in extra propane charges I shouldn’t have been responsible for. They were so so generous to take off the tank charges. I did complain to the Texas Railroad Commission and at that time they stated that they get complaints on Garnett’s on a regular basis.
So now 8 years later, this is my forum for dishing out some much deserved Karma. I respectfully encourage all folks reading this message to take your business elsewhere.